Horrible. No customer service. I moved into Mellwood arts and purchased a 30 day pass of bluegrass…read moreWiFi and emailed them requesting a receipt. No reply. After two weeks, the WiFi stopped working and I called and spoke with a rep who didn't seem to care and wasn't able to resolve the issue- she said the router must have been moved and I was too far away. I then requested to cancel and have the prorate refunded and she said she would enter that request. I also emailed them requesting to cancel service and still haven't received a reply after four days. Would never do business with them again.

Definitely the place to go if you are a business in need of a full service ISP. They have 25+…read morepeople on staff that can do a lot more than just sell you an Internet connection. totally saved us money and helped us.

I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

One star because that's what you have to give…read more One star because we were in and out in 20 minutes. One star because we did what we came there to do. TWC/Spectrum is a necessary annoyance. Maybe if we had other viable options for cable and internet, it would force them to provide a better product and better service. We stopped in to return a modem/router, as I was canceling my service. I had received a bill charging me for unreturned equipment. They give you no time to actually make the return before charging you the $70 for it! Our last month on my account, we alback in their handsso had so many problems that they promised us a $20 rebate on our next bill. My final bill on my account should have been a $20 check from them to me. Not being charged $70. We think we have it figured out now. The equipment is back in their hands and I should receive a check for $17 (because when they tell you what kind of rebate they can offer you for constantly disrupting your service, they don't *actually* mean to refund you that FULL amount...) But anyway....I can't change the way the cable and internet game is played. This location gets three stars because my wait was short and what we needed done was accomplished.

The kind of Internet that makes you wish you still had NetZero. Spectrum has been horrendous and…read morevery unreliable. Constant outages with no explanation. Very poor infrastructure and untrained technicians. Looking to switch as soon as possible.

They are a serious pain. But unless you live in an area where AT&T Uverse is available, what other…read moreoptions do you have? Unless you want to pay more for a la carte cable and internet from different providers for much more money....you have no choice. The sales people are fine. I haven't had real issues with the install contractors, besides being told when setting up my service that there is no installation or activation fee, and then they require that you pay them when they do the installation and activation. I *think* it is credited later to your account....but tell people that, for Chrissakes. Their service is regularly spotty or completely disrupted...most often when the weather is calm and clear and there are no reported outages. WTF, mate?! Our OnDemand stopped working for 3 months....we were just told to keep rebooting our modem. Which didn't work. But....what other choice do you have?

Turned in my equipment 3 weeks prior to deploying out of the country. I try to make a final…read moreadjustment payment on my remaining balance I had up to the point of the day I turned in my equipment and kept getting hassled. They couldn't give me a balance amount until after 2 days I left the country (mind you I've turned in the equipment already and notified them of my disconnect which they were fine with). Now lady on the phone wants me to wait til after I leave the country, send me a bill to an address I don't have, and then pay it off then. I just simply guessed out an amount to pay on since they couldn't do crap for me until after I leave. Oh another thing, the 20min wait on the phone to talk to a representative giving off fake enthusiasm and then being transferred over to another department. But before she transferred me she wanted to know if she provided great customer service... WTF? You provided me with no help whatsoever! The nerve to even ask... I just say "yes" just to keep the process moving. Now I'm being transferred and only to wait another 20mins, then finally speaking to another rep with the same fake enthusiasm is classic too. C'mon now, this is 2011, and times have changed, cut the crap and let's be real here.... Most of your clients aren't dummies and its kind of offensive when you make it sound so obvious.... Seriously, Insight Comm makes up part of the hated parts of Corporate America. All bureaucratic black and white, and little common sense. Cannot believe part of my principals of serving are for these A-holes to continue to do what they are doing now. Ugh..... Only reason I had them is because its the only provider in the area, which is a sad monopoly. Have Insight as your last ditch effort as a service provider. AVOID THEM at all possible cost!!!!!!!!!!!!

A VERY BAD COMPANY. I had a time and money devouring experience with netzero. Especially time…read more Hours on the phone with tech. support because we could not connect to internet with device provided---for $71. Hours and hours wasted. Devices (modems) from other providers (clearwire and comcast) connected our computers so why not this one? Netzero sent another device. That one didn't work either. More hours wasted on more tech. support. I finally asked for a refund and they refused. I asked to be transferred to a supervisor and they refused. They finally agreed to a refund when the Capital One company (issuer of Visa credit card used for payment) called on my behalf. But, instead of a refund I discovered later that they had charged me $150 for their modem, claiming I didn't return it. I had to give them the UPS tracking number to prove I had. Then they agreed to refund the $150 but I had to have Capital One help me again. If I hadn't kept the receipt I would have been out of luck and $150. Another hour---GONE. This is the worst company I have had the misfortune to do business with in years. We'll see if they send the refund for the service we weren't able to use because we couldn't connect to the internet using their device (modem). Stand by for an update. Many thanks to Capital One for their help. Without them the only response I would have gotten from netzero is SORRY and NO.

worst service EVER!!!! for month's (since 11 of 2025) my service has dropped several times a day,…read more29 times in 24 hours, each time I call to get help and have someone come out to fix it, I get some foreigner saying there is an outage in my area and they can't generate a ticket until it is resolved. This is month's of NOT being able to get anyone to help me and yet my bill has gone up! today's date is 3-2-2026.

Was told they would be by 11/19/2025 to hook up and then said they came by and no one was home but…read morewas sitting right inside the house waiting never left the house, no one came and they said they would have to reschedule for another day.

Terry's technician did a great job installing an OTA antenna on my 2 story house. He was able to…read moreuse existing mounts and cables. I now have 38 channels for free. Good communication before, during and after the job. I could not be happier with this small business's work!

We had Terry's install an antenna yesterday. Kevin did a fantastic job. He explained every option…read morebefore he did anything. He was fast and efficient. We could not be happier with the result. Thanks for a job well done and I will spread the word. Steven Bauer Austin In.