For our tenth wedding anniversary, it was time for a ring upgrade. Coming from California, where we…read morehad been loyal customers to a single jeweller for years, it was time to find someone new in our new forever home.
It started with some simple repairs, sort of a test. I gave them a broken necklace and an heirloom bracelet in need of repair. They were quick, communicative, and did quality work, so we moved forward with my custom rings.
The process of designing my dream set was better than I hoped for! I made an appointment with Linda, the daughter of the family business, and omg I ADORE her! Every design detail and curveball I threw her way she met with a "yes, and!" Euroshank? Excellent choice. Mixed metals in 14k instead of the more expensive 18k? We love durability! Lab diamond and moissanite? We're not snobs, bring on the double-refractive sparkle!
It all started with choosing my center stone. Linda guided me through their supplier's inventory in a super personal process and gave me plenty of time to choose "the one". Then, I said goodbye to my current 5-year anniversary band so the stones could be integrated. Once everything was measured, it was inputted in their system for a design render.
They got the engagement ring spot-on on the first try, completely understanding my vision! We went through maybe 5 different versions of bands to perfectly complement it, tweaking to my description until it was perfect. Then, they let me try the wax model and see my diamond, which was a surprisingly emotional experience. Then, with my written approval, it was time to build it.
There was a tiny hiccup in sourcing the marquise-shaped moissanite stones, so they offered lab diamonds at no additional cost. But I was happy to wait the short two weeks to have them custom cut. (They were so sweet to avoid inconveniencing me and were on TOP of the communication this whole time! Linda was happy to text quick updates, which was my preference over email.)
Less than 3 months after my initial appointment, my dream rings were on my finger. I cannot stop staring at them, they are so exquisite! Anthony, Linda's brother, facilitated the handoff, and he is a delightful young man with the hands of a craftsman. He removed the remaining stone from my old ring with tremendous care, which I took home for a future project. Plus he gave me very fair credit on my bill for the gold in the old setting (I didn't want it).
I told them, and I meant it, that they have a customer for life. Linda told me to come by for free cleaning and inspections any time, and I will certainly take them up on that and sing their praises to anyone who asks.
P.S. they are very good about asking to validate your parking lol