Went into to have a few watches repaired - stood at counter the person working there sitting in the back on their phone completely ignored us. finally decided to get up and when this person came out to the counter had 0 personality almost like we were bothering him. Never going back rude. read more

Stopped by Time Spot at The Oaks Mall after checking out a Citizen watch at Macy's. It was a bit over my budget, so I took a photo and figured I'd look around elsewhere. Walked into Time Spot and asked the guy working there -- if they had anything similar in looks in the $150-$200 range. He immediately said "We don't have that" in the most dismissive tone. I pointed out a few Fossil watches in his own display that looked similar, and only then he goes, "Oh yeah, there's those." Real helpful. I asked if they had any watches around 40-41mm, and he straight-up said "That doesn't exist." I told him I literally just saw one and even just took a photo of the Citizen watch -- again, clearly a 41mm. He doubled down and said, "I know what you're looking for -- that's a Rolex." I laughed because... seriously? It was condescending, arrogant, and totally inaccurate. Then he tried to show me another watch -- at that point, I was done. I said "No thanks" and walked out. What really struck me is that while I was in there, I overheard two other young men also mention they were looking for something around $200 -- so I know it wasn't just me shopping on a budget. Still, this guy acted like I didn't know what I was talking about and tried to pull one over on me. Whether it was upselling, gatekeeping, or just plain rudeness -- it was uncalled for. If you're looking for basic respect, honesty, or even someone who knows what they're talking about -- avoid this store completely. You'll find better prices and far better service just about anywhere else. read more

I read some unfavorable reviews but needed an Oris dealer. So I gave it a try last week. I'm not sure all of the negative reviews but the gentleman working was both knowledgeable and helpful. I needed an obscure piece to an older watch and he didn't have it, but graciously gave me all of the information off of the watch that I needed. read more

TIME SPOT - Oaks Mall - I WOULD NOT BUY A WATCH HERE. The owner was very rude to us and refused to honor their return policy. Another worker there also verbally told me about their return policy when I bought but all of sudden he forgot he said that and that it was "up to the boss". They won't accept an unworn watch with all receipts and packaging. They lied and have zero shame about it. UNACCEPTABLE customer service in my opinion. read more

Time Spot - Jewelry Near Me - Thousand Oaks, California

Daniel, the owner, fixed a treasured 5-faced clock for me. It's not just that he fixed it; he truly went the extra mike for me. Now, this was a very special, maritime-themed clock to me. I bought it while traveling in Mumbai, India. It was the wheel on a ship, that has been taken apart to recycle. The wheel formed the peripheral circle of this clock, and it had 4 more smaller clocks inside the main face, thus showing the time in not only your location, but also 4 other cities in the world. In transporting this clock, it had gotten damaged some. Daniel addressed the face of the click as well as all the workings for the 4 smaller clocks. In giving me an estimate over the phone, he quoted a certain price. Later, on checking the actual price of the parts, it was higher. However, Daniel stayed true to his word, and honored his earlier quote -- all on his own -- I didn't even have to remind him. What a classy guy. Needless to say, I'll be going back here to service my clock! read more

Time Spot - Great owner - Jewelry Near Me - Thousand Oaks, California

New Citizen watch needed size adjustment by having links taken out. Had been in previously and received so-so service and previous watch purchases. Today was a bad experience. Store employee didn't adjust the watch properly (asked for 4 links, removed 2 for some reason) and was annoyed about asking for further adjustment. If you're in need of watch repair, I suggest seeking help somewhere else and avoiding this business. read more

The salesperson was absolutely horrible to my mom when she was looking for a watch for my nephew! I have never written a bad review but this was absolutely Horrible! read more

After reading the reviews I felt I needed to add a 5 star one!! Both the gentleman where helpful. Be it a watch battery or a purchase of a new watch the prices are wonderful. read more

AAA+++ Amazingly, it seems i had a moment to step inside of this intentionally and fabulous store, the numerous brands of watches which they stock and offer are well represented as each brand is properly organized and arranged with a proud full array. After carefully gazing (although quickly) at each of these fine brands which i have previously been familiar due to the established reputations of quality and reliability, i realized that i need to return and perhaps select one for myself. I spoke with the proprietor as well as his associate. With regard repair and restoration of sentimental and nostalgic watches that i have, i feel that "Time Spot" will be the accurate choice for me. All things considered if you were thinking about a watch check them out. read more

There are always 2 sides to these reviews people leave on here. Too bad it can't always be explained clearly for people to make their own personal judgement and experience. This store is an amazing watch store with a plethora of time pieces not even available in the larger anchor stores. Special orders are easily available with the products being from authorized Watch companies. I did a special order myself. As for batteries and service, prices are quite reasonable considering that everything has gone up recently. I'll will be coming from now on for all my time telling needs. read more

I brought my G-Shock to get the battery replaced. The guy gave me a price, it was steep. He quickly explained why it was pricey. He said "G-Shocks take two batteries and they are difficult to work on". I understood, and agreed. Also before leaving, he mentioned if I want the watch waterproof again - $20 up charge, if not he gave me a cheaper price. I said "I want my watch back to its original condition, so yes, make it waterproof". Maybe when changing the battery you compromise the gasket or seal the watch has? Wrong. I'll get back to that. I came back a few hours later, Watch was working! I paid him and left. Got in my car and noticed the sub-dial wasn't calibrated. The time was correct. I went back and mentioned to him the sub-dial isn't calibrated. He looks up and says "I don't know how to do that!" I gave him a long stare then says "G-Shocks have that problem when you change the batteries! I've done these watches 40 times and I always have that issue!" So I said "well I just paid you, and you could've told me that's an issue in the beginning before leaving my watch". He kept apologizing. It took a YouTube video to show me how to calibrate the sub-dial. Very easy to do, unbelievable the "watch experts" couldn't do that. Or at the very least try to do it for me. They were being lazy. That's like hiring a mechanic who doesn't know how to drive, or reset a oil light. Here's what really ticked me off. Just to see "how difficult it is" to change G-Shock watch batteries, I YouTube'd it. Turns out that waterproof seal the guy mentioned he needs to remove and reapply to make "waterproof" again, Hence the $20 up charge. Is a damn reusable O-ring that goes between the plate and back of the watch, that causes the waterproof seal. Then you put a lubricant on the O-ring. $20 for a tiny drop of lubricate the damn O-ring. How could up sell something like that? It's just common courtesy to do something like that! If he was slick - he could have said the O-ring was single use and needs to be replaced. Not honest, and lazy work. Unfortunate because this is where I bought my G-Shock watch for $400 (was the top-of-line G-shock at the time, mudmaster series)!!! Which I had mentioned to him when giving him my watch. Ripping off returning customers, unreal. read more

Had I seen some of these reviews prior I would not have done business here. unfortunately I didn't have much choice in the matter. Fred is the owner and the person I dealt with. NOT a people person. Im sure he pocketed the cash He refused to give me a receipt. don't bring your business here. read more

I just took a bunch of watches to their Thousand Oaks location. They charged $15 and $20 for battery replacements which is 2x to 3x more thank I paid at my last watch store. I think I'll be looking elsewhere in the future. read more

I bought the Hamilton Khaki Aviation from their eBay store on 05/07/2020. The watch arrived broken on 05/13/2020. I wrote the seller via e-mail that the worldtimer/ chronograph seemed off and didn't work properly even after I tried programming the watch several times. The seller wrote back "I don't think anything is wrong with the watch. It's just how to set it. You can go on YouTube they have videos on it or Hamilton website or calling them." I thought this was strange, since they claimed on the eBay website that they were an authorized dealer and the watch was covered under 2 year warranty so why would they not contact Hamilton for me? I waited until the watch stores started opened up again after the lockdown to get a second opinion. When a dealer in Los Angeles finally opened I let the dealer take a look at it and he told me that there was definitely something wrong with the watch. Then he realized that the seller didn't stamp the warranty card that the watch came with, so he could not even ship it out for repairs. So I reached out to this shady seller and told him I wanted to return the broken watch and get a refund. He declined my request. Then I asked the shady seller to stamp my warranty card at least, and the seller said he would if I mailed it to him. Yeah, right. I went to the actual store in the mall and asked for the stamp in person. The owner was not there, but an employee gave stamped the card for me. I asked the employee if the store sent watches on the customer's behalf to get the watch fixed via warranty and the employee said "we can stamp the card, but we do not deal with the watch company." Then why advertise on the website that their watches were covered under 2 year warranty? So I went back to the authorized dealer that told me the new watch was broken and gave it to them to get the watch fixed via warranty. After about two months, I finally got the watch from Hamilton, and when I received a small bag of all the broken/ replaced parts I was shocked at how broken my watch was. Beware of this seller. The seller sells broken watches and doesn't even provide stamped warranty cards with them so you can't even get them fixed even if your watch was broken. They make false advertisements on their watches and say their watches are covered by 2 year warehouse warranty, but no watch company will fix a watch without a stamped card. Normally I don't write these types of reviews, but I wanted to spare any new customers the headache and warn customers of this shady seller. Make sure you get a stamped warranty card and make sure your watch is not broken. I guess one thing they have going for them is that they sell authentic watches - just broken ones. read more

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I visited Time Spot last month and bought a watch. The store is beautifully laid out and the service genuine and delightful: 5-Stars. The watch stopped running so I returned to Time Spot confident they would be of help. It was explained to me, with apology, that they do not deal with the manufacturer (only a distributor) and therefore could not help me. I left disappointed with a defective watch from a full-price store. After-sales service, value, customer loyalty: 0-Stars. read more

Very friendly and nice to work with. I've bought two watches over the past few years from here and definitely will be coming back. They have a really good wide selection of watches and they're able to make any repairs you may need as well. read more

Very helpful and knowledgeable staff. Large selection of brands and models, and reasonable pricing. Watch maker quick and fast. I read is of the negative reviews, people giving 1 star for for wanting free labor.. it's a biz, they are in biz to make money. I will definitely go back. read more

They went over & above to fix a vintage wall clock we had. They had to hunt down for the appropriate mechanism and it took about a week but we are so satisfied. A+service. Very reasonable cost - highly recommend their services read more

If you are in the market to buy a watch or watch band this store is overpriced they will give a sour look at you ...if you are just shopping around they seem not happy to answer your question. read more

Went in to get my watch sized by the older gentleman, he was quite rude and got mad when I told him I bought the watch at another store in the mall. Wont be coming back. read more

Don't know about the other reviews but I replaced a battery on a favorite watch and it was done quickly and half the price of the supposedly cheap repair place downstairs in the mall. . It was done quickly and by a friendly person. read more

I went in to have a battery changed. Two older gentleman assisted. They kept the watch for a full day and then told me they couldn't get the band off to get to the back of the watch. They were not friendly and in fact a bit rude. I took the same watch to Batteries and Bulbs on Moorpark blvd. very nice folks replaced the battery in less the 10 min and was half the cost with a lifetime battery warranty. I would highly recommend this business for a watch battery replacement read more

Brought in my watch to get sized and the guys here great. Friendly, patient, and gave me a fair price. Highly recommend this place

AVOID THIS UNETHICAL STORE !!! DO NOT SHOP HERE!!! My wife bought a watch as a present for our wedding. She asked the manager if she can return the $900 watch if I ended up not liking it. She told the manager when the wedding was and he ( Fred) said not a problem. The day after we got back from our honeymoon we went in to return the watch (it was still in the plastic and never opened) and the same manager said he would not return it. He acknowledged that he told my wife we could return it but would not give me a reason why he changed his mind!!!! I had a 20 minute discussion with him and wouldn't even make eye contact with me!!! He was working on something and wasn't even man enough to look up, make eye contact, and give me a reason. I even offered to buy another watch on the spot. He still said too bad and that he changed his mind even though he admitted telling my wife we can return it for a full refund!! I have already reported this store to the BBB and will do everything I can to make people aware of this stores unethical business practices. read more

I brought in two watches to get new batteries over a year ago (keep reading to see why I am posting this now). They quoted me two different prices for the watches, because one was Burberry so they wanted more money to put a battery in that watch. The other is a Michael Kors. I knew they were both made by fossil and that was sign 1 not to proceed, but I was already there so decide to say fine. The batteries died within a week for the Burberry and about 2 months later for the Michael Kors. This week (3/23/2015) I take my watch to a jeweler to get new batteries in westlake village. Same price for both watches ($15 per watch and he showed me the new battery he took out of each single wrapped package from the manufacturer). When he takes apart my Burberry, there is a piece of scotch tape holding something in place in the battery slot, he said this is very unusual (aka would never be there from a manufacturer) and probably why your watch stopped working after bringing to Time Spot. Time Spot was the first, and until this week, only time my watch had been opened up since it was purchased. They broke it, tried to cover it up leaving me with a worthless watch. There is truly nothing I can do beyond explain my story and frustration how I cannot wear a beautiful watch that was a special gift I received at a special time in my life. I doubt they respond to this, and decided not to waste my time going into the store as I can only foresee that they will want to tell me I'm wrong, and that will only be more frustrating to me. read more

Thieves! I just took my Tag Heuer out of the drawer to wear. The last time I wore the watch was the day I brought it to Time Spot for a battery replacement. They stole the Tag Heuer bezel and switched it out for a cheap generic piece. Absolutely maddening! No recourse can be had at this point, especially with the other bad reviews. read more

I've had a couple of experiences with this place. Both negative. The first occasion was purchasing a new stainless steel bracelet for my Citizen Skyhawk. Which went fine, no issues there. But a week later, a pin on the bracelet literally fell out, leaving the watch unwearable. The bracelet itself was pristine aside from this fact, so it was clearly a defect. I brought it back in...with my receipt, trusting that they would pop it back together. A five minute job. Nope. I was actually charged for the repair, which was beyond ridiculous. I then needed a link taken out of the bracelet for my Omega Seamaster, so being a trusting (maybe foolish) soul, I brought it in to Time Spot. I was told that watch would have to be left overnight because the bracelet needed a link drilled out. OK...Well that sounded strange, because I knew that the bracelet was perfectly fine, but hey...there was no way that they could mess that up, right? So I pick it up the next day and proceed on my merry way. It's not til almost a month later that I take the watch in to be serviced at an authorized Omega dealer, that I'm told (and kindly shown) that the links were put back together incorrectly. My mind was a little blown. Luckily, they were able to correct the problem. Here's the thing: these are two fairly simple issues that this store failed on - basic customer service and the quality of the work. This watch store is best avoided. read more

Fast service but over charged for services rendered. Went in to have a few links removed from a couple watches and was charged $40, this is many times more than other watch repair services I have been to in the past. I am a watch collector and have watches sized every so often and this will be the last time I use their services. read more

I went in for a new battery. They could not have been more pleasant and accommodating. They suggested I look around at new watches while I was waiting, and when I said I was only interested in a new battery, they were completely gracious. I will definitely go back when I do need a new watch. read more

Great customer service. We walked in to get a watch fixed with no appointment. We had been to two other jewelers and they both said they couldn't help us. We went to time spot and they fixed our watch in under ten minutes. The worker was so nice and professional. Will definitely be back. read more

I bought my first Ball Watch here and I will be back to buy another. I had a great experience shopping here and will never go anywhere else. I bought this new Ball watch when I dropped off my old watch to get fixed. This watch was my Tiger Tudor and I couldn't get anyone to fix it for me. When I dropped it off they said that it would be about a week before they could give me a quote to do the work and when they called back later that week to tell me that they could do it for less than what I had been quoted before I went ahead and did it. The watch was in dire need of a cleaning overhaul. read more

I have trusted the folks at Tine Spot on several occasions. They are consistently expert in their advice and accurate in their repairs. In this age of online everything, it is a rare thing to find honest and well-stocked craftsmen that you can walk in and ask for their expertise. My latest visit was to purchase a watch band for my son (the watch was purchased elsewhere). They were patient and very helpful in selecting a band and then swapping it out. Once my son began typing on his computer, he noticed how different the fit was and asked if we could swap it back to the original until school is out. The staff at Time Spot didn't bat an eye and didn't charge me a thing to switch and offered to exchange the band for another. With so many small businesses closing, I am grateful for places and people like this and would recommend them for their honesty and their value. read more

Patrick just spent sooo much time walking us through the different watches. He had no problem with our budget and worked with equal enthusiasm to sell my husband the perfect watch. We also bring our watches here for battery changes. The customer service and quick turn around for battery changes makes this place a no brainer. I don't know why they have a 2 star review. They are great. Thank you Patrick and the owner for having this option in the mall to shop from! read more

I had a Wenger watch that needed either a new clasp or bracelet. I came in asking for help. While describing the situation, I casually remarked that the old clasp "fell off" or something. He felt the need to correct me that "No, it broke." OK? It sounds like a trivial point, typing it now, but his attitude was surly. That seems to be the trend among watch repair places, it seems. I say do yourself a favor and head over to Fast-Fix, which is also in the T.O. mall. As for the watch itself, he said that if I wanted a new bracelet, I would need to go to the company, as it's difficult to match the finish. Fair enough. But then I went over to Fast-Fix, and the fellow there offered to replace just the clasp portion (and keep the same bracelet) for $25, and it'd be done in half an hour. He was the first place out of the 3 I contacted that offered to do an honest-to-goodness repair.. Sold. I've had the watch back for a day, and it's fantastic. read more

I have known Fred for over 20 years and if there is anyone that knows how to work on all watches, especially luxury watches, it is him and his staff. He also has one of the best selection for every budget. I would highly recommend his store for anyone in the area. He is a great man, and has been in the business for 25 years. read more

Let me just say that I had the greatest expectation this store. I brought a very expensive watch in to be fixed. Fred the owner went above and beyond to get it fixed for me. It took a while but that's because he had to send it out. I received it back polished and a few links added. The manager Brett and Matt were also awesome! They are honest and I recommend taking your watches here to be repaired. read more

Amazing spot, great deals, always great customer service. Quick turn around time on repairs and special orders. You won't find a better selection of watches then here. read more

THE WORST! Bought a $3000 watch from them. 3 or 4 months later, there was a problem with the watch. They couldn't fix it, refused to send it back to the manufacturer and wouldn't give me a copy of my receipt. NO CUSTOMER SERVICE! read more

I went to Time Spot with four watches that needed adjustments: one new battery, three bracelet adjustments. The staff told me that they needed half an hour. I took a little walk and came back about 20 minutes later, and the watches were all done! The proprietor took the time to explain what he had done, and had taken it upon himself to set up my new watch (a nice Tag Heuer) with the correct date/time etc. The price was reasonable. The work was thorough and fast, and the staff was very personable. I will be taking all future business to Time Spot. read more

Been going here for years but needed my new watch adjusted. They made a quick adjustment on my watch and didn't charge me!! Great service. read more