Overall, I'm satisfied with the experience, maybe the communication could have been better with…read morerespect to the [completion] timeline but other than that it was good. Moreover, they beat the competition price with room to spare. The location of the shop is in a well-lit area, with ample parking and if you're thirsty there's a cool organic drink shop opened next door.

Owner, John was efficient and very good at his craft. He responded to my request for a quote…read morewithin 15 minutes and had my wedding band repair completed within 4 hours!! He did an EXCELLENT job...attending to detail and called me when he was done. I was so happy that I gave him 2 other pieces to repair! His shop is clean and neat and he is knowledgeable.

Excellent service on all jewelry great with very complex watches. Also in modifications on jewelry…read morerings etc

FABULOUS~~!! Ahni and Ara. I took my 1980 Silver Jubilee Rolex watch to Mimo. The time was off, and…read morethe band was coming loose. My watch has never been to a jeweler. It has a diamond bezel and diamonds all around the band. They fixed it and shined it up. Running perfectly. They sized my diamond rings also. Fantastic work and great people. I am lucky to have walked into their business not knowing anything about them. Run, don't walk, when you need things done, such as batteries and so on--LaNique in Agoura.

How lucky I was to find this fabulous jewelers! My trusty watch had stopped working so came in…read morehoping to have the battery replaced. Steve was so helpful and kind. He was able to replace the battery in 15 minutes and with a smile! Personalized service like this isn't easy to come by these days. Highly recommend!

Brought in two of my grandmother's rings for resizing. Steve greeted us the moment we walked in and…read moremade the effort to get to know us - he really made us feel welcome. Rings were ready in just a few days and I was so impressed with how sparkly and new they made them look! The customer service was top notch, will definitely return!

My wedding band needed a repair and he was able to fix it and polish both the band, and my…read moreengagement ring, beautifully within an hour and a half of dropping it off on a Saturday! He was so nice, good sense of humor and did an amazing job at a reasonable price. I will definitely return for future repairs.

The owner is so rude! I asked how much would it be to attach a small charm to a bracelet. He quotes…read moreme $39 which I politely say no thank you. He rips up the receipt and walks away. I have had many pieces of jewelry repaired here and have referred my friends! But no more I'll take my business to someone who has better prices and customer service

A coworker of mine recommended 5 Star Jewelry when I told him I needed my watch resized and the…read morebattery replaced. I've visited the shop twice now and have been l satisfied with the service provided both times. The father and son who run the shop are good, honest people and could use any support given their recent tragedy.

I've gone in several times for repairs one to have a clasp replaced on a bracelet and another to…read morehave a very fine set of pearls restrung. I was so happy with the result. The owner is very helpful., the prices were so reasonable and I never feel like I'm being pressured.

We had a great experience when we came in for our appointment. Shannon was very knowledgeable and…read morehelpful, and even suggested some styles that we hadn't considered before.

We had a great experience with this jeweler. Their customer service was excellent. The gentleman…read morewas friendly, knowledgeable, and took the time to give helpful feedback. We really appreciated how patient and attentive he was throughout the process. Highly recommend!

Andre is hands down the best jeweler in the Conejo Valley! I've been his customer for over 15 years…read moreand know his work. He is the ultimate in customer service and custom jewelry. I don't live in the area now, but am returning to him for a special request re-design on my wedding ring. If you don't go see him, it's your loss! I can't give a higher recommendation!

My husband just got my Christmas present ring (yes it took longer then expected but worth to wait)…read moreand it just stunning..I got exactly what I had in my mind. However, my husband said that from now on he would deal only with an owner because a woman who took the order keep increasing a price with at the end he paid about 30% more of what was agreed. Just want to mention this is third piece of jewelry I got from this shop. I would def recommend especially whoever needs engagement rings!

Albert's jewelry design is the best place to go in our area for new jewelry and repair. Albert has…read morebeen in this business for 40 years and has excellent experience. He always does an outstanding job.

Albert and Lisa are so incredibly skilled at their craft and incredibly kind as well. We went in to…read moreget some jewelry appraised, and they were extremely thorough and knowledgeable and took a lot of time going through each piece. They are experts in this field, and we could tell by their knowledge and keen observation of each piece. We ended up also getting my wedding ring and engagement ring fully re-plated, cleaned, soldered together, and had a missing diamond replaced. They were very affordable and skilled. I'm so happy with my rings!

Emmanuel did an amazing job on my wife's necklace, earrings and ring repairs. He service is above…read moreand beyond. His pricing is fair too! I highly recommend this place.

Emmanuel did a great job on this custom ring design that I ordered as a birthday gift. I requested…read moreto set a stone into a ring that can display both sides of the stone and the end result looked fantastic. One comment I would make is that I wish communication was better throughout the process so that I can get updates prior to completion.