We ordered equipment from Matt Cantele Tent Rentals as a suggestion from the venue. The equipment…read morereceived was a joke (missing parts, delivered on the clear other side of the venue, wouldn't turn on with the generator provided, wasn't at all what we expected in regard to a freezer, etc.)
When we called to discuss, my assigned contact, Rob, was quick to offer a $100 refund in form of a check... that was on August 8th. The check has still not been received, it's November 12th.
I followed up on August 13th that it hadn't arrived, no response.
I followed up again on August 20th that it hadn't arrived, no response.
I finally posted an initial review about the experience. A couple days after posting the original review, Rob emailed me and said "Thanks for the nasty review!!" on August 23rd.
I explained that he was not keeping a dialogue and blocking my calls/not returning my emails was unprofessional & an inappropriate response to the issue. I needed to share the experience so others knew what to expect.
On August 23rd, he confirmed a check was sent.
I followed up on August 29th that it still hadn't arrived, no response.
On August 30th, he called my bluff that the check hadn't arrived by saying "Check number 0574, must arrive any day!"
On September 7th, he assured me again that it was on its way, "please call my cell phone 845 475 5114. I can send a photo of our check book showing it was sent out. We have not received anything on our end in regards to it being sent back"
I followed up on September 14th that it still hadn't arrived, no response.
On September 26th, he claimed the check was returned. (If anyone knows NYC, it wouldn't take a full month for a local returned check, and he also confirmed where he sent it - which is a business that operates 7 days a week)... he said "Hey the check got returned in the mail today!!"
I followed up again on October 8th that it still hadn't arrived, no response.
I followed up again on October 11th that it still hadn't arrived, no response.
Sad to say, but no wonder their equipment is in such poor condition. They must not have enough revenue to afford a $100 refund, let alone equipment replacement.
Bad business! Time to let BBB know... hopefully that will return a full refund of equipment that wasn't used. We were being cordial by accepting a partial refund... but this is a joke.
PS: The original owners still exist at Cantele Tent Rentals. They seemed like they knew how to run a business when I called to track down "Matt" Cantele and Rob... just a tip!