This is the second time we have used Timberr Tree Services for tree trimming and also tree removal. The first time was last year. We got several estimates on the work we wanted done, and Timberr Tree was, by far, the most reasonable.
Due to some personal life changes, we were unable to contact Timberr Tree till long after the estimate they had given us had expired. Nevertheless, when we contacted them about 6 or so months later, they were willing to honor their estimate.
They did a beautiful job trimming back our trees and bringing down a beautiful but sick/dying tree we had in our back yard. They left us all the firewood we needed, as we requested.
This year, we called Timberr Tree back again for another estimate on a bigger job, because we now needed 3 very large trees brought down. He was, again, the most reasonable estimate for the work that needed to be done. We had a new crew come out this time. I explained to them that we wanted to keep any limbs 8" in width or smaller for firewood and showed them on one of the trees.
Unfortunately, the crew misunderstood me and thought I meant I only wanted the firewood from the tree I was pointing at and not from all three trees they were taking down. I left for an appontment, and when I returned the crew was finished and gone. They had cleaned everything up pretty well, but the only firewood left was from the tree I had demonstrated with.
I immediately contacted, the owner, Mike Mathis. Mike was not pleased that the crew had taken the firewood, since, when he'd come out to give us the estimate, I had explained what I wanted and he'd clearly understood. He told me he would check with the crew to see what happend, but he would make it right. And he did!
The very next day, the crew was back with an entire truckfull of firewood - good oak, at that! - from another job that didn't want the wood. AND, the crew had already split the wood for us!
My husband and I are in our 60's, so splitting the wood for us really saved us a lot of future physical labor. :)
The crew was very apologetic. They had, in fact, misunderstood my directions, and thought I wanted firewood from just the one tree. They thought it odd, but followed my directions as they understood them. A simple mistake, which Mike and the crew quickly remedied.
I very much appreciate that Timberr Tree followed through, and again, did a great job. This is twice I've been very happy with their work, and wouldn't hesitate to use them again! read more