Extremely poor customer service. Took 4 days to return emails. Made many promises in the beginning but then could not fulfill them. I am glad I had everything in writing, they constantly tried to say, no I said this.... or it will be this much and then it didn't work out like that. Even when they sent me the final contract the number had went up by at least 1,000 a piece. They tried to trick me every way possible then when it wouldn't happen they found a reason to make it not work. GLAD I went somewhere else and amazingly the other place was able to do everything timberline couldn't. read more

I bought a Forest River Avenger 28RKS on May 18, 2017. I paid with a cashiers check at Timberline Homes. I carried my ex son-in-law with me and the sales person, Rob Browning took him out and showed him how to set it up supposedly. He failed to tell him that the RV had been winterized and that the bypass valves had to be opened and tank drained before you turn the hot water heater switch on and I was without hot water for 2 weeks and during that 2 weeks I had a bad leak in the bedroom and I called Bankston RV Mobile Repair to come out and fix it which cost me $319.52. I also received a buyers order with only the sales price on the date of purchase and absolutely nothing else. I still haven't received a title. After several calls to different people at Timberline Homes, Rob, Tina, I still have no return of any money since Rob admitted fault for the hot water heater because he didn't know. It took 3 calls to get a buyers order and I finally had to go and pick it up. It seems the title was sent to my old address which I corrected them several times during the buying process. Now I have to file for a replacement title. During this time I have had several issues, window is still leaking, pinholes in roof, canopy ripped because it was tightened too tight for transport and furnace comes on without the thermostat is turned to off and AC is not cooling properly, thermostat will not cut the air off I have to manually cut it off everytime, a hot wire smell is SMELLED ocassionally and entertainment system comes on randomly at full blast and when I get to it the power button is off and I have to beat it to cut it off., no matter what volume it's on when it comes on randomly on full volume. Now power to the RV goes on and off randomly. The RV park i live in has checked the power meter and nothing is wrong with their side. I have had parts ordered since June 28th to have it fixed but every time I call Triple H RV's the parts are never in. I have talked to Timberline Homes in Jasper, Timberline Homes Corporate Office and several people at Forest River Corporate Office and nobody never returns calls nor emails. I live in my RV year round so I can't carry it to the shop for months while they work on it and order more parts. I honestly don't know what to do anymore. Any recommendations would be greatly appreciated. I cant even trade this RV in because i dont have a title. read more

Have never rated anything before, but I thought this was important. I called this morning to ask who they use to bring dirt to a location, in order to build their pads. The salesman wanted to know my name, so I told him. He then wanted to know where I purchased my home. I told him that I already owned the home and I was just moving it. It was purchased in Pensacola. He then said that he couldn't believe that I would even call and ask and that he wouldn't tell me. I told him that I thought that I would use their service and that their service could make some money. I needed ten loads. The salesman said that his service would just have to miss this sale. He then hung-up on me. By the way, the reason I didn't buy from Timberline is because the salesman that showed me some homes on my first and second visit told me several lies about the homes I was interested in. Timberline was the very first place I visited, when looking for a new home. Beware of this business. read more