Hate to pile on the bad reviews here, but had a really bad experience. Called with a question…read morelooking for assistance and to get a quote. Was literally laughed at. I should know by now to always look on Yelp first! It was a validating, but also disheartening to see others had a similar experience.

The remote for my fireplace gas insert was "eating batteries". Brand new batteries would be dead…read morein a few days. Something was obviously not right with it. I took it to Hearth and Home who immediately called their supplier. The very next day a new remote was delivered to my house in Jefferson Township. Excellent service.

We hired Ryan & Son to perform a Level II chimney inspection during our first home purchase. The…read moreinspection day went smoothly, but afterward we really regretted working with them. They told us we'd need to fully replace the firebox and flue, and that doing so would trigger a series of code issues, recommending a full rebuild in the $15-20K range. This directly contradicted the seller's professional, who said the issues were easily repairable for closer to $7K. We eventually had to bring in in a third party, who confirmed the seller was right and said Ryan & Son seemed to be "trying to sell us way more than what was needed." We felt incredibly frustrated because we paid for clarity and guidance but ended up with more confusion, making our home-buying negotiations unnecessarily difficult. They were not in our corner, even though we paid them to be. A quick check of their Yelp reviews shows others have had similar experiences, so this doesn't seem like a one-off. I wouldn't recommend using this company if you're hoping for honest, helpful insight; especially during something as stressful as buying a home.

I called only because I needed a cap for our chimney. The woman in the office said they had to come…read moreand do an inspection and report. Naively, I said yes. They told me I needed a chimney liner. I could have told them that I did not have one. Did I need to pay $199 to be told that? When I asked for the fee back, they said they would only fold half of it in if I agreed to their overpriced proposal. This is not good business although I am sure the owner will have an answer in response to my ad. Actions speak louder than words.

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!

This was the second time in three years that Adam has come to our home, and once again his honesty…read moreand professionalism stood out. The first time he visited, he told us we didn't actually need a cleaning yet, and this time he was upfront again, letting us know we could probably get another season before it's necessary. That kind of honesty is rare and so greatly appreciated. Adam is incredibly thorough and takes the time to explain important details about the chimney. From maintenance tips to what to look out for, to help ensure it lasts us a long time. He's also extremely clear, kind, and transparent about billing, and was flexible when we needed to make a change. This is a local business worth supporting. Give Adam your business, you won't be disappointed!

Be very cautious when working with this business…read more After the work was completed, there was a verbal agreement that I would receive a link to their payment system so I could make my final payment, but I never receive it. (The link was sent to me weeks before, but I told the business owner at the conclusion of work that I had trouble accessing it). One day later, I was assessed a penalty of $100 and all the fees that was originally agreed was nullified. I reached out multiple times by e-mail, phone and text to try to settle my balance in a timely manner but did not get a response. Later, I received an invoice indicating that my account will be sent to collections, and I ultimately had to pay significantly more than the amount I originally had agreed upon. This experience was very stressful, and it cost me much more than any other business quoted me and would have ultimately charged me. Based on what I went through, I would not recommend this business.

Wonderful customer service. I needed to replace my vent free gas fireplace and Frank helped me with…read moresize and selection, gave an accurate estimate and timeline for installation. The install was done quickly and fit to my wall space. The fireplace is the perfect complement to my family room.

We bought a gas log set for our fireplace about 5 years ago. They were extremely helpful and the…read moreinstallation looks absolutely beautiful and very realistic. So, recently we went back to buy a bigger log set for a different fireplace, and again they were extremely friendly and helpful. Not sure what the negative reviews are about, as we have only had great experiences with this store.

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

If I could give them a 0 I would! We purchased fireplace doors in May of 2025, however we just…read morestarted using our fireplace mid November 2025. On December 6th the the doors would not close so we called East Coast to have have them come out and fix/adjust the doors. I was told that they are new owners and they will not honor any of the previous owners warranties. He then hung up on me! These "new" owners obviously don't care about existing customer service so I highly doubt they'll care about new customers!!

The tech showed up on time. He was skilled, polite and he took the time to go over ball 3 flues…read morethat I needed to have cleaned and explain what he was going to do. He also took before and after pictures of each flue to show what he"d done. Prices were fair, and he did exactly what I requested without trying to sell me on anything extra. Excellent service.

do not use them. Their vacuum that sucked up the soot blew up when we moved in trashing our…read morefurniture and walls. we had three estimates on the damage to repaint the ceiling and walls impacted, plus the furniture, and they NEVER paid us. please feel free to reach out if you have any questions

Nice people but filling orders was way too slow. We ordered a new cast iron fireplace in October-…read moreit came in May. It was hooked up wrong and propane flames were too high and did not adjust as they should. They returned with a sort of "oops, sorry" response. It was fixed- just in time for Summer.

I purchased & installed a fireplace insert through Gardens To Grow. The whole process was smooth…read morefrom start to finish. Great communication & they showed up on time as scheduled. I love it! I'm so happy with the purchase.

I have been a customer of Petro Home Services for many years with a service agreement that I pay…read morefor yearly. 2 nights ago our furnace quit. I was on hold with them for the initial phone call for 3 1/2 hours to report the problem. When I finally got through to them I was given an appointment for the following day between 12-3pm. I stayed up most of the night to keep the fireplace stoked so we would not freeze to death and so the pipes wouldn't freeze. I took the day off ( I am an RN and was lucky to have wonderful coworkers who had my back) and no one ever came. When I called again ( this time only 33 minutes on hold) I was told they would not make it today. As soon as this issue is dealt with I will be terminating my relationship with Petro. It is the worst experience I have ever had with a company that I've had a long standing relationship with.

From the owner: Serving home comfort needs for over a century…read more Petro Home Services is the company with the experience and reliability you need to provide total home services that provide total peace of mind. As the country's #1 home heating oil company, Petro has over 100 years of experience providing home services to East Coast customers from Massachusetts to Virginia. Petro is the only name that you need to know for your home with heating oil pricing plans and a budget payment plan to manage heating costs, propane delivery and services, equipment service plans, and equipment repair and installation services. Stay cool and save in the summer with energy-efficient AC equipment, AC tune-ups and service plans, and AC equipment repair and installation services. Petro can take care of other home services, too including natural gas, plumbing, generators, chimney and home security. All backed by around-the-clock service and support you can depend on us -- in any weather! Find out why your neighbors count on Petro for home services today. Home services start here. Not all services are available in all areas. Additional terms and conditions may apply.