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    Tim the Poolman

    5.0 (3 reviews)
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    High Flow Hot Tub Maintenance & Repairs - Fixed S2 temperature sensor

    High Flow Hot Tub Maintenance & Repairs

    (7 reviews)

    When we moved into our home, the seller left the spa/hot tub and said it was working. Come to find…read moreout, it wouldn't heat the water at all. After searching high and low for someone who services above-ground hot tubs, I finally found High Flow Hot Tub and decided to give them a chance. Tony responded right away and was able to schedule a diagnostic appointment quickly. I was worried the repair was going to be expensive, but Tony worked his magic and got it heating again without needing any new or costly parts. The diagnostic and repair fee was very reasonable. I then scheduled a full deep clean to get it ready to use. Once again he showed up on time and finished the job spectacularly and quickly. I 100% recommend High Flow Hot Tub for all your hot tub needs. Their weekly maintenance package is also a fantastic deal.

    I had a hard time at first finding someone to repair my hot tub, but I'm really glad I found High…read moreFlow Hot Tub. They were easy to work with, very knowledgeable, and came out quickly. The quality of work was excellent. What really stood out was how much time he took to explain everything to me. He didn't mind me watching and walked me through what he was doing step by step, helping me understand how the hot tub works. That made me feel 100% comfortable and confident in the repair. I'll definitely be using High Flow Hot Tub again in the future and would highly recommend them to anyone having issues

    DB Spa Repair & Service - New cover delivered and installed for our customer. With our Cover Replacement Service, we handle everything from start to finish.

    DB Spa Repair & Service

    (86 reviews)

    Sun Valley

    The owner, Sam, came across as a little full of himself. He did perform some "repairs," but he did…read morenot fix the leak I originally hired him to repair. In fact, the repairs he performed did not appear to even be necessary. When I contacted him to let him know the hot tub was still leaking, he offered to return and locate the leak; but wanted to charge me an additional $289/hour to do so. Considering that fixing the leak was the reason I hired him in the first place, I found that price ridiculous. I gave Sam an opportunity to make the situation right; he declined. His defensive response to my concerns only reinforced my impression that he was more interested in the money and defending himself than resolving the problem for his customer. The difference with the new company I hired has been night and day. They were far more professional and actually fixed the leak for a fraction of what Sam quoted me. They also seemed genuinely interested in solving the problem rather than simply running up the bill. I rarely post reviews, but I felt this experience deserved an honest one. Based on my experience, I would not use Sam's services again. Consumer beware.

    Inherited an above-ground hot tub and started having issues with breaker tripping. Reached out to…read moreseveral businesses on Yelp (many pool/spa places that do not do above ground hot tubs), and was able to have technicians come visit us very quickly. They were thorough and careful with diagnosing the key issue and also explained potential future pain points. We decided to repair after they talked us through pros/cons/costs and it's working great now.

    Kleen-Sweep Pool and Spa Supplies - This is from a guy I hired 5 days ago and did what this company couldn't do in over 2 months!

    Kleen-Sweep Pool and Spa Supplies

    (64 reviews)

    $$

    Great people. Robin and Brandon gave me the advice and…read moreproducts I needed to turn our pool from a swamp to what looks like Evian drinking water. Mind you, I'm a total noob when it comes to pools, so I'm grateful these guys have put me on the right path. From now on I'm only doing business with Kleen Sweep.

    The first picture is 2 months of service and no change from this company the second picture is from…read moreanother company I just hired and its been only 5 days since I hired him. We hired kleen sweep pool company after having bad experiences with two other pool service companies. From the beginning, I explained the condition of my pool and the issues we had previously experienced. Your company came out, tested the water, assessed the pool, and gave us a plan. We were told that it would take some time for the pool to improve, and we were willing to be patient and give your company the opportunity to get it back into good condition. However, after more than two months, there was very little to no improvement. I eventually contacted the company to end our services because the person who was repeatedly sent to service our pool, Mario, was not providing the services we were paying for. I was charged $350 during the first month for services that were not properly provided. At the time, your company was also offering free conditioner as part of the promotion for starting service. I received a $50 discount, but the conditioner was never actually added to my pool. Additionally, I paid an extra $100 for the pool to be vacuumed, but the pool was never vacuumed. Mario told me that he couldn't see anything in the pool, so he felt there was no point in vacuuming it. That is not acceptable when I specifically paid an additional fee for that service. Instead of actually providing the services we were paying for, Mario repeatedly made negative comments about the condition of our pool and told us that we would need to spend thousands of dollars to get it looking better. We continued trusting the company and giving you time to correct the problem, but after more than two months, the pool was still in poor condition. I recently contacted the company requesting a refund for the services that were not provided, but I have not received a response. I also had my uncle, who has more than 40 years of experience in the pool industry, come out and evaluate the pool. After looking at it, he told me that, based on the condition of the pool, it should have taken approximately two weeks to get it looking good--not more than two months. His assessment raised serious concerns about the service we received and whether the work we were paying for was actually being performed. At this point, I am requesting a refund for the services that were not provided, including the additional $100 vacuuming fee and the charges associated with services that were not completed as promised. I gave your company more than enough time and the opportunity to make this right. I would appreciate a response and resolution to this matter. If I do not hear back, I will have to consider other options for addressing the charges for services that were not provided.

    Tim the Poolman - poolcleaners - Updated September 2026

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