I had built 4 previous homes with Veridian, yet they cancelled my home build & took away my lot,…read moreand they could do it to you too. So I recommend staying away. It's a big hassle having to start over again! During the design phase of my home, Veridian attempted to charge me ~ $800 for a hood fan over my stove, even though it was specified as standard in the contract wording that they wrote. I respectfully disputed the charge and the matter was escalated to the Area VP who, instead of making a decision about the charge, terminated my contract. Apparently they had someone ready to go on the lot, as it never showed available again. And they'd rather sell to someone who doesn't read the contract. Some background on this: for most of the past ~ 20 years that they've been around, hood fans were free & microwaves were a slight upcharge & chimney vents were a significant upcharge. In the last few years, the design team decided to flip the upcharge from the microwave to the hood fan. This is obviously because more people do hood fans now so it's a way to raise the base price by burying the most common choice as a significant upgrade. Even though the design team did this, the contract team did not update the contract. When I saw the charge, I disputed it respectfully and asked for an explanation of why. They told me several inaccurate reasons that didn't make sense and actually went against their prior documentation. I read the contract and showed them where it said the hood fan was included. Despite my emails being perfectly respectful, the Area VP demanded that I come meet him in person "with a plan to move forward". What I deduced from my personal builder was that this was going to be him making limits on what I could do or say. I requested it be virtual, which was declined. I then said I looked forward to finishing the design phase and just wanted a decision on the hood fan before agreeing to go in. At that point, the Area VP terminated my contract. A Google search of the Area VP shows that his son works at Veridian and was arrested in 2020 for a physical interaction with a female. The Area VP took his ex-wife to an appeals court to get out of paying family support. These are not nice people. In the long run, I'm getting a better house for less money with another builder but having a 4 month later closing date is definitely causing me some heartache. The bottom line is I respectfully disputed a charge for something that was standard in the contract. The real estate market is so hot right now that Veridian decided to cancel my build rather than admit their error. Stay away unless you like Napoleon Syndrome Area VP's terminating your contract because you actually read it. I've read Veridian's response to my review, and here's my response: I submitted all of my emails to ChatGPT and asked the program to determine if they were professional and respectful (you can do this too). Here is what ChatGPT thought of my emails (note, it doesn't think I was mean or rude. Veridian is chagrined that a customer actually tried to upset the power dynamic and are trying to cloak their power play as some sort of attempt at defending an employee): "Overall, your email conveys your concerns and your intention to find a solution, and it is mostly respectful and professional, despite some more confrontational moments." Does this sound like an email that necessitated terminating a contract to defend an employee? This is why the Area VP's character comes into play. The decision makes no sense otherwise. My personal builder told me that "two years ago this never would have happened", meaning that the hot real estate market has emboldened a builder to kick customers off lots that 10 years ago they were in foreclosure on.

House less than 8 months old. Whole sections of the floor are coming up because they have problems…read morewith nails and hammers. Run away! Wasted my VA loan on this new build not being from WI. Had no idea the kind of company i was dealing with.

Good at building houses really fast. Quality and workmanship suffer. Dirty, noisy, nails in the…read moreroads......if I had it to do over again, I'd looked elsewhere.

This is the third time that I have used Hillestad. For a large local company, their services are…read morefairly priced and you get the benefit of very skilled employees and modern billing/site.

Ok, I called here to have service done on my HVAC. The system had service records on the furnace…read moreitself from Hillestad. The initial woman who answered was nice and directed me try some trouble shooting before we had them come out, fair enough. That didn't work so I called back. The next woman who answered seemed confused completely and said they had an opening a full week later... I was slightly confused by the long wait. She seemed to go and try to get sooner appointment while I waited for 5 min on hold. From there someone else picked up. It may have been the first woman I spoke to. That person then said "we have only been to that location (my address) three times." Then silence. Ok??? What does that mean, I asked? No answer. Then I was questioned about my ownership of the house etc and how long I'd been there. Ok not sure why that matters. It never has with any contractor before. Then more repeating "we have only been to the location 3 times." Ok what does that matter? " We are not Trane dealers." Was the answer. I said I understand and if they don't want to make the service appointment I can call someone else. "No no! We can do it." Ok I said. The I proceed get more questions about my ownership or how long I've been in the house. As if that is suspicious or preventing them from making an appointment to come out to my place. One of the most bizarre customer service interactions I've ever had. Weird! I said I was going to call someone else and hung up. Try better next time Hillestad. At least just be upfront and say you don't want to help or just to call someone else.

We had 5 companies bid on our backyard privacy fence. Leading edge came in with the best questions,…read morethe best insights, the best attitude, and a totally reasonable price. They just finished yesterday and my family is loving our new backyard look and privacy. One example of thier excellence: after day 1 of the install I noticed one cedar plank that was probably the bottom of the pallet, a little marked up had been installed in a particularly viewable area. I went outside early on day 2 to mention it and it was already replaced. Pretty awesome.

The overall experience was excellent. From the moment they came for the initial consultation, from…read morethe follow up service that was needed when I changed my mind about the fence requirements and they had to re-do the quote, to when they handled all the paperwork seamlessly that Veridian Homes requires, they were always pleasant and responsive. The timelines they gave for all aspects of the fence materials, construction, and follow up service were accurate and met. I was very happy with the appearance of the fence afterwards. It was beautiful. I did not shop other competitors for pricing, but I believe for the quality of the job and materials and the labor involved it seem to be a more than reasonable price. Update in 2022: There was a strong wind that blew furniture off of my neighbor's patio and also separated part of a panel of my fence. I had requested that some adjustments be made and they answered my call and said they would be out within a week! 7 years after the initial installation!! They could not be a better company to do business with, both during and after the sale.

I had a great experience with Fireside Hearth and Home in Utica. Their service technician, Brock,…read moredid an outstanding job. He was very professional, knowledgeable, and took the time to make sure everything was working perfectly before he left. What really stood out was how clean and careful he was while working. He kept the area neat the entire time and made sure everything was spotless when the job was finished. It's clear he takes pride in his work and cares about doing the job right. Excellent service, great attention to detail, and a very positive experience overall. I would definitely recommend Fireside Hearth and Home to anyone looking for quality service.

I have been a customer for almost 30 years…read more Several weeks ago, I had my fireplace serviced. There was a problem with the flame. A service representative came and fixed the problem. He said I was good to go. Two days ago, the flame would not come on again. I called to explain what happened and tried to get another appointment. The earliest they had was an appointment in January. While I understand that this is a busy time of the year their position was there was nothing, they could do about it because they were completely booked. To me that is not a customer focused policy. It's hard for me to believe that there was not a way that they could have found a way to come and fix a problem that the service tech had not fixed. However, I realize that they have the right to run their business as they see fit. Just like I have the right to go elsewhere to have my fireplace serviced. That's exactly what I have done. My first of future appointments is next week.