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    Prime Urban Properties

    3.4 (17 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Prime Urban Properties

    Property management

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    Review Highlights - Prime Urban Properties

    After listening to my concerns, Kip arranged for a new, even better thermostat, installing it the next morning.

    Mentioned in 3 reviews

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    Steve Brown Apartments

    Steve Brown Apartments

    (42 reviews)

    Capitol

    I live in Lucky Apts now and will be living in 613 Maggie Frances this upcoming year. In navigating…read moremy new lease and figuring out what I need,Megan Jensen has exceeded expectations as Resident Relations Coordinator and has continued to answer my many questions promptly and accurately. When I had to catch a flight soon after the lease signing deadline, both Larissa and Megan helped me get through everything as fast as possible. They have both gone above and beyond and are great examples of why SBA is the only company I'll lease with in Madison.

    STAY AWAY FROM THIS COMPANY…read more In the spring time every year I check my ac to see if it works the first hot day of the year. every single year they have had to send someone out to check it because it doesn't work. this year I put a request in to have it checked out in April 14th of 2024 it took them 10 days to come out. then may 05th comes around I put in another request because nothing has been done which is also ignored. I put in a 3rd request on May 14th. then all 3 requests are all canceled. I send a message to the property management to call me. no response. it is now may 18th and it was 87 degrees today and my house is at 85 degrees at 10pm and I cannot sleep which is why I am currently writing this review while I should be sleeping. I cannot sit by and pay 1260 a month for a company that will not respond to my normal maintenance requests. this is rediculous and I am hoping someone high up sees this review and I can finally get my ac fixed. If I could give them 0 stars I would. The maintenance team is absolutely a joke. I had to send atleast 10 maintenance requests for a simple I have no hot water complaint. Well after 4 visits I had to request an outside company to come take a look at it. Took them all of 30 seconds to say it needed a new hot water heater and softeners. I had to make 2 more requests after to get them to replace it. Then the company spilt water all over the carpet and broke the doors for the closet the softener was in. Which was in my 5 year old sons bedroom. The maintenance department decides a shower curtain is acceptable as a closet and didn't clean up the spilt water softener salt In there that they spilt. Be prepared to spend over 1200 a month in rent and if you have any problems with the apartment good luck getting them solved and without being super ghetto repairs. Sincerely, Very unhappy renter

    The Madison Mark

    The Madison Mark

    (2 reviews)

    Capitol

    This update has had enough time and air like a fine wine needing to breath to provide this…read moreunbiased, truthful review. 1) Sara was not the best management nor even close. They got rid of her for good reason and it took too long. 2) Corporate officers are fair and decent now that I have had the pleasure of working with, talking to and interacting with others at the personal level/in court/as an ombudsman for other and mediating. Kasie is the asset to this company and I trust the owners know it. 3) There are two owners - Elizabeth comes off like Miss Millie of The Color Purple. Take it for what it is. 4) Never had a pest problem. Only spiders outside the window. They never once cleaned the exterior windows for the 7 years I can give firsthand testimony. 5) They know, upfront, what they will charge you for and it's basically everything when it comes to asking for mtce help switching light bulbs you can't reach. He's $30/hr. Seems crazy wild but the carpet cleaner they use will complete your unit for $125 and he has his own key. He is reliable and trust worthy. Plus, his hands are softer than mine. 6) The guy they use for painting can be hired to complete some painting and his price isn't too far fetched. 7) Take pictures and keep receipts for whatever at move out. Yeah, some charges will be slid in but they will correct things as soon as you email. 8) The office front staff turnover has been a thing since they opened in 2005. Nicole was the best and moved on to another property. 9) The clientele of the building has changed. Upon opening it really was high end tenants that would even rent two places and tear down a shared wall and use both places. 10) Now there's a coffee/cocoa machine that every building and car shop seems to have. 11) There's better lighting in the garage. 12) There's also a rolling cart to help manage getting things from the garage to your floor. 13) No one may not be present in the office but guess what THEY WILL ANSWER EMAILS PROMPTLY. 14) Renewal paperwork will be left at your door which is also useful. 15) Packages don't walk away 16) The homeless will try to hang out in the entry door/hall during the winter. This rating is based on a comparative analysis of other rental buildings in Madison and those that also include affordable housing. Parking is charged here but not at their 53711 Renaissance place at the Madison/Fitchburg border on the westside.

    Randomly and suddenly, the smiley, easy going, understanding property manager who has managed the…read moreproperty for several years is no longer in the office. There seems to be 3 to 4 different people in the office during the week, which shows how many people they need to run the property just as well as one person (Sara) did on her own. We did not receive a memo that Sara was no longer the manager of the building and that is unprofessional and concerning. Sara was by the far the best manager I've ever had and she is missed dearly by all. I've spoken to neighbors that even moved back into the property because of her great management skills, and also talked to others that are leaving because she is no longer the manager. It's an abrupt, unexplained exit and we would like more information on the situation. The building is not the same without her and she is dearly missed! She is what made the building the happy, fun, safe place to be and it's just not the same home is once was. We miss you Sara! You are a kind, caring, smart woman and I hope to get in touch with you somehow! -K

    Madison Property Management - Madison, WI: our home.

    Madison Property Management

    (110 reviews)

    South Campus

    To start, I haven't heard great things about this property management company but I thought I would…read moregive them a chance. I saw an apartment that I was interested in, and tried calling the number, which disconnects after a few rings. I tried calling the number on the website and it rings forever. I tried the "contact us" option on the website, and the webpage will not load due to a server not responding. I find the COMPLETE lack of service unacceptable. Very disappointed. **EDIT** A member of MPM let me know that they were experiencing technical difficulties with their phone/ servers and that I could call and schedule a showing at my convenience. Thank you for the quick response MPM!

    I'm a current owner. MPM has managed a house I own at 810 Northport Drive since '07. I was notified…read morerecently that a tree must be removed and that the cost to do so will be $12,000. This tree was allowed to grow for many years at a location very close to the house. I've been on the East Coast and haven't returned to Madison since buying it ... so had no idea about this tree. Now, suddenly, it's an emergency I'm expected to pay $12,000 to attend-to. MPM has made no effort to find a cheaper alternative, and has acknowledged no degree of responsibility, or offered to bear any part of the expense. I'm with DoD and can't get away to return to Madison. If I could, I'd get a chainsaw and remove the tree myself. The complete unwillingness to work with me regarding this unusual surprise is disappointing, to say the least. Good businesses are built on good character. Here, an ounce of foresight exercised long ago could have seen that tree transplanted as a sapling, or simply mowed-over. Once it was growing, I could easily have been notified. Now, I'm expected to bear a $12,000 bill for something I've been kept unaware of, for years. And no one has explained any aspect of this problem to me, how it evolved, why it costs so much to deal-with and why MPM won't be bearing even a portion of what should be a much lower cost. I'm looking for a new property manager. Why MPM let this problem evolve to this point and how they could dare confront me with the whole of this excessive bill is beyond me.

    Prime Urban Properties - propertymgmt - Updated May 2026

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