The reviews are so bad at this Tim Hortons that I wouldn't consider ordering from them. But I still get steamed up every time I sit at the light at Fort and West and look at their raggedy Landscaping and dead grass. How hard is it to maintain some plantings under your sign? Lazy and neglectful. read more

I came in to order a free birthday drink today and when I told my order to the (very rude) cashier, she automatically went to pay and then walked away before I could even get out that I was scanning a reward. I stood there confused but I saw a barcode scanner sticking out on their side of the counter so I scanned it. A few minutes later another worker comes back and says (very rude again) that my card declined. I was actually able to tell him that I was scanning this time and he let me, but apparently it didn't work because he just told me my total. I tried to tell him that there should be a free drink on there and all he did was shrug and say "I don't know what to tell you" before telling me my total again. So I paid for it because my drink was already ready, and I left embarrassed in front of a line of people. Sadly this is not the first issue I've had with them. Their drinks are inconsistent and their service is terrible. Just last week I had a coffee where I swallowed a chunk of unmixed powder and when I opened the lid there was entire bottom was covered in it. I'm not trying to be rude or anything, but it's just a bad environment. I work in fast food too so I know how tiring it is, but I would not have handled a situation with that much rudeness and carelessness. read more

HORRIBLE SERVICE called my 10 YEAR OLD friend a b word and had a horrible attitude The inside was closed and we didn't have a car So we went to the window to order and they were ignoring us. They kept asking us if we had money and we did obviously so we tried ordering and they kept asking us about how we wanted our drinks like how much sugars we want? So we try ordering but our card declined THANK GOD and they need to clean the place. Atleast the customers were nice we also tried getting food And the ambiance was so loud read more

Tim Hortons - A wall - Coffee & Tea Near Me - Trenton, Michigan

Customer service very bad it came out from the manager Steven who is supposed to be a model for the rest of employees he was rude and unprofessional when he tried to ignore me when I was talking to him about the order and made gestures in his eyes and face to stop talking and move on and pointed to the next person after me to help her it was insulting to me and I felt it's raciest because who I look like and my accent he treat me low and very disrespectful you can check out the video he doesn't represent himself as caring professional manager he sounds doesn't care about business he just counting hours read more

Absolutely the worst Tim Horton's I've ever been to. Employees on their cell phones the whole time. An employee was taking a customer's order and using his phone at the same time. Doughnut selection was horrible at 11:30am. Another employee was eating his lunch on the make line from another restaurant, and also using his phone. How this place is even open is truly shocking. Multiple health code violations witnessed in my short 15 minute experience eating inside. Shut this place down or hold these employees accountable. read more

The fact that I watched one of the female employees take her phone into the bathroom. Come out put gloves on and then pick up the phone and work with the phone in her hand is absolutely DISGUSTING. Then another employee went through the tip cup with gloves on and continued to work. I feel like a health inspection is necessary for this location. It is absolutely ridiculous that these people are feeding people with dirty gloves on. 10/10 will not be back. read more

not friendly at all, asked if they had a sesame seed bagel, and the kid was very rude, saying "what do you want? NO never had it" not a welcoming place st all! read more

Customer service is bad and rude she doesn't show concern or interest in taking her job seriously properly she is there for counting hours her name is JAVYliA read more

Ordered a number 1 meal item off the drive thru menu today. Item showed $5.69 on menu. They rang up at $7.21. I questioned the price and they said the menu is wrong. REALLY!!!! They finally gave me the item for something close to the price. They still couldn't give me the price on the menu. Stay away from this place. Poor customer service and I'm not sure they know what they're doing. A donut shop screwed up. Wow! read more

I have been a daily Tim Hortons customer since 2013, and I can confidently say this is the absolute WORST location i've ever been to. The manager tried to argue with me, telling me only 2 shots of espresso came in a large latte. He finally gave up and said "Fine, i'll do it for you this time". The coffee is always old and burnt. The service and ambiance is horrible. Drive a couple more miles and find a different Tims, this one will leave you miserable. read more

It was good but they forget a lot of food not to expensive tho and I ordered 6 peice Tim bits and only got 4 but it was only $3

They drank my drink. Sucked it dry. Disappointed but not surprised. Will not be returning. read more

Tim Hortons - The coffee they drank. - Coffee & Tea Near Me - Trenton, Michigan

they have the best egg and cheese and sausage hash brown box with chipotle sauce every one s go here

I've been visiting this Tim Horton's recently, as my route to work has changed. The service has been terrible (rude) and today I found a hair in my breakfast sandwich. Gross. I'll go somewhere else. read more

They let people bring their dogs in ...into a food establishment. Where is the health department?! Yuck. And the employees are rude enough to say, "Have your payment ready." Rude! How about, please make sure I have my dollar's worth of cream cheese, please make sure my doughnut isn't face-down in a dirty paper bag, please make sure my coffee doesn't have a teaspoon of coffee grounds at the bottom?????? read more

Got a bacon egg and cheese biscuit and it was burnt. Couldn't even eat it. Waste of money. I know Someone had to of saw that before handing it to me. read more

Tim Hortons - Burnt - Coffee & Tea Near Me - Trenton, Michigan

Awful. The people they have working there don't care about service or quality. They will serve you cold coffee, old espresso, stale donuts. They don't care. They also never give you sleeves for your coffee cup and aren't open during their posted hours. I try to avoid this location but it's the closest to my house. read more

I usually go to McDonalds for breakfast but I thought I'd give Horton's a try...Never AGAIN! The coffee was cold, I had to make my own sandwich cause they threw the ingredients in a bag and it was also cold. read more

I can understand being short staffed, and waiting 30 minutes in line. I don't understand how they keep screwing orders time after time. Order the same thing everyday. Plain bagel, cream cheese...iced mocha double double. What I've gotten...everything bagel with eggs and bacon, or an everything bagel with cream cheese...HOT coffee with ice in it and no "mocha" chocolate in it. It's right by work so it's super frustrating. Everyone gets being short staffed and having to wait, there's no excuse for orders being constantly wrong. I've worked for Tim Hortons, there's cold brew for a reason. No one wants hot coffee with ice in it... read more

Tim Hortons - He told me he absolutely put chocolate in it. There's not, and there's no sugar. I ordered a large iced mocha double double. - Coffee & Tea Near Me - Trenton, Michigan

Tricky Tim Horton's to get into, because there are various exits and entrances. Keep alert so you don't get hit. Breakfasts are good here and they are very busy with the locals, so use the drive-thru instead! read more

I've never had an issue with customer service, but have always had an issue with the food that is served. They either never have what is on the menu, or it never comes out the way I asked for it.. I don't even mean to be rude about this but it has happened way too many times and as someone who works in a restaurant I just think that something needs to change in the way they do things. read more

Please please please!!!!!!! I order a coffee and an Everything bagel, toasted with butter and cream cheese!!!! CAN I HAVE THAT?!?! Every time... EVERY TIME I GET IT, NOTHING... NOTHING WAS DONE TO IT!!!!! Just a bagel pulled out of the bag and put in mine!!!! Like what am I paying for then??? I can do that myself, and the worst part is this is the THIRD, the effin THIRD time in a row IN THE SAME WEEK this has happened!!!! Maybe instead of talking about high school drama and what your boyfriend said about you, mind you I HEARD THE CONVERSATION, maybe I could get a toasted bagel at least, even though I ordered cream cheese and butter, you'll do SOMETHING your job entitled, I will never go back again, and it's half a mile away from home... thanks Tims!!!! read more

After waiting about 10 minutes in the drive-thru line this morning, it was my turn to place my order. A piece of white paper was taped to the side of the speaker stating "Cash Only". I understand registers can go down, but it's not the "cash only" issue as to why I am leaving this review. Issue #1: This Tim Horton's location layout is poorly designed. That being said, when you enter the drive-thru, you do not have a way to exit the line. By the time it's your turn to place your order, you have now wasted your time waiting if you're paying with a card. Now you have to continue to wait for everyone to receive their orders until you can exit the line. My recommendation: Place a standard lawn sign stating "CASH ONLY" before the entrance to the drive-thru line. The current method is very frustrating and highly inconvenient. Issue #2: I asked the attendant if cash only was still in effect. She said "yes, sorry". I then asked if I could come inside and pay with a card. She said, "yes". Okay, bad customer service for 2 reasons. 1. Why couldn't someone still take my card payment at the window and walk it to the lobby register? Mind you, I'm on my way to work and now I've been inconvenienced twice. 2. If the attendant was unable to take my card payment at the drive-thru, why wasn't the response "Yes, we are still unable to take credit card. But you are able to come inside and pay with your credit card." Instead of, "yes, sorry" and silence. Very bad business and an easy way to lose money and customers. My recommendation: After purchasing the lawn sign to write "Cash Only" also write, "Credit Card accepted inside". This will make for a lot of happier customers. Issue #3: After parking my vehicle and walking inside, surprisingly, the lobby was empty. I could understand not being able to take my card at the lobby register from the drive-thru if it was extremely busy but I walked right up to the register. The Icing on the Cake: Attendants need to start listening more and stop chatting less with each other. When I was asked to place my order, I kindly replied "medium double-double please". The attendant replied, "would you like cream or sugar?" I'll let you decide how my morning went at Tim Horton's. I really hope this location considers my recommendations and improves their customer service drastically. read more

This place has had so many issues it unreal. They have messed up a Oreo ice cap so many times they should owe me money. One time I had a cleaner or some kind of chemical in my drink and I was severally sick from it. They are rude and unprofessional, and don't care about the customer or the order at all! It's either watered down with no ingredients, or the completely wrong order. read more

If you desire something from the Tim Horton's menu, you should go to George's across the street--they will make you whatever you order--whether on the menu or not. Tim Horton's will make you some approximation of your order or tell you they're out of a critical ingredient--like biscuits, eggs, sausage, but they might offer you a double bacon on a glazed doughnut in lieu of the sausage, egg and cheese biscuit. Come on, how hard is it to stock ingredients for a damn breakfast biscuit. And, it isn't a one off affair--I've stopped going it happens so frequently. Now I call ahead to George's and pick up what I ordered. The worst part is you have to wait in the drive through line to escape the incompetence--it can take 10 minutes or more of steaming frustration to get out and on your way somewhere else. Look at these reviews and tell me why this locations still has customers. Who are you people that are willing to endure this? read more

Went there today unfortunately. Naturally what I wanted was not stocked. When I pulled up to pay they gave me my change with chuckie cheese tokens. Believe it! Then when I wouldn't accept the token ( cars now backed up) I was causing a problem. This place is a joke read more

Ordered an Iced Cap, they took my money, and told me to pull forward and park. I waited 5 minutes, then they told me I would need to wait 10 more minutes or I could have my money back. I opted for the money back, and then they walked back out with a soupy drink and said that was the best I was going to get and that I was not getting my money back after waiting. The person claimed they were the owners son and that his dad would not do anything different and that is just the way it is. John the manager hiding inside should have done a better job, and the son should be trained on customer service. If you don't have the product available, then you do not take the customers money. They should be embarrassed, and so should their corporate representative. I have never had a bad experience at a Tim Hortorn's until today. Dear Owner: Please note how bad your score is from all the reviews at this location. It's not just my experience that was lacking. read more

As most of the reviews for this place suck, my best guess is management simply doesn't care what we think. I won't waste a lot of time reiterating what others have said. I'll just jump in for a quick overview. Frankly, since this location is pretty convenient (at least for some), I really don't think it matters what any reviewer might say. Perhaps that is why management feels disinclined to address any issues proffered within our friendly neighbourhood Yelp! community. The offerings are exactly what you would expect. That's good, or bad, depending on your feelings re Tim's food and drink. I would like to take a moment to point out this particular location is run by a bunch of lazy, indifferent, ill-mannered, disaffected 16-year old children. (I would call them indolent, but they would have to look it up and, man, I just don't want to put that kind of pressure and responsibility on them. You know, they have better things to do with their time.) Anyway, the children will not clean the tables. The children will not clean the floor. The children will not answer when spoken to. However, they will happily have you stand at the register (forever), all the while ignoring you, so they may finish their oh so very important personal conversations. Yeah, that's great. Okay, that's pretty much my review. So, let's add it up: Average Tim food + very, very, very bad service + very dirty tables + very dirty floors.... okay, how many stars is that? No, really, I'm terrible at math. How many.....? read more

This is hands down the worst Tim hortons I've been to. Once in awhile I try the place again as it is convenient in my driving route. But absolutely never coming again after this one! 1. No one was in the lobby at the time I came it, I was ignored for 4 minutes after being looked at as I am walking in. 2. I ordered an ice coffee with an extra shot of expresso, a medium ice Capp, a snacker sausage wrap, and a plain bagel. It took over 10 minutes just to get my iced coffee (my expresso shot was missing and they poured and old shot in it, making my coffee tasting old and bitter) and bagel. Well waiting for the bagel I was informed that they had no plain bagels and asked if I wanted different one, I asked what others they did have and she couldn't tell me without having to walk back and forth trying to remember what they had. I received my bagel burnt to a crisp and less then the normal amount of cream cheese. Already irritated I let it go. 3. She then informed me they had no sausage and no bacon so I had asked for a refund (as I was already annoyed) she then continued to look at me forgetting I had order an ice Capp. I was very fed up and ready to go I finally received the ice Capp and left. 4. As I am leaving the location I notice and employee in the front of the store with her head set still on having a family reunion holding a child and enjoying her sweet time! 5. I then called the store back and asked to receive the highest superiors number and corporates number. I received the corporates number, called it and was a disconnected number! I called back telling the "supervisor" the number was disconnected. after stumbling around and not being able to get make up an excuse she told me that's the "only" number they have and to call the head store which is on Allen and west rd. in Woodhaven, which is the store the franchise owner works out of! In conclusion, I will now never go to the Tim Horton in Trenton!! Worst place to go to, worst customer service and unprofessional workers. read more

One of the worst Tim Hortons around. I've never had a good experience here, Employee's are extremely rude and service is at a snails pace. Today they had no frozen drinks and had to check to make sure they had timbits lol. 8 o'clock on a Saturday morning and no timbits?!?!? Place is a joke, does corporate even monitor stores anymore?!?!? read more

I will never be back. I got a $3 chicken noodle soup w no chicken or noodles. My iced coffee was so small and wasn't even filled up /: I haven't looked at the tim bits yet. Trash here read more

I always pay for an espresso shot in my coffee but they never give it to me.... literally every time I go to this location. Also they're extremely rude. I have to drive completely out of my way in the morning to the Woodhaven location just to get coffee. read more

I gave this location 3 chances, spread out over about 5 weeks. You know, just in case they were telling the truth the first time. Every single time, their espresso machine was "down for repair". Do they not know that it's a running joke about this company? Much like McDonald's and their ice cream machine always "being down for maintenance", it's just impossible to look at these jackals working inside with a serious face. It's more sad than anything that they can't just say they're too lazy to run the machine and clean it after. If they don't know, i'm sure they soon will, as just about every single person I know Downriver makes fun of this location for being absolutely pathetic. read more

Their coffee is great. Not having doughnuts ever at 5:45 am is pretty sad considering that is basically their other big item besides coffee.

I dont know how this one stays in business. I love tim hortons, this one however can't seem to get an order right. That is of course if they're not out of what youre trying to order. I went through the drive thru once, they were out of dark roast. How can a coffee shop be out of coffee?! Save yourself the trouble, drive 2 miles west to the allen road tim hortons. read more

I have attempted to give this store a second chance - at least four times. I have yet to get the food I ordered - it is the very worst Hortons I've ever been to. After today, I swore that they'll never get my business. read more

First, they didn't have old fashioned dip so it's at this location. Second, donuts were at the bottom of the bag with food, upside down and frosting everywhere. Third, the hash browns in our Farmers breakfast wraps were rock hard. Last, drive thru is not easy to navigate. They were quick, but I'd have rather waited for better food. Closest to Kennedy Ice Center but we don't recommend it! read more

I ordered an ICED coffee and a sandwich. The clerk have me a HOT coffee. When I told her (politely) that my coffee was supposed to be iced,she proceeded to yell at me. I would not recommend this Tim Hortons location. read more

Awful service. Been going there since I was in highschool and the old lady that works in the morning is nasty. They also placed a dirty used glove in the bag with my food. Contacted the company and they did nothing about it. This is the 7th time I've been there in the last two weeks and every single time I ask for Mac n cheese (which is on the menu. Don't put it on it if you don't have it every day) and they still haven't had it. I went there before school once and I ordered my breakfast, they said nothing about not using card. Got to the window after THIRTY minutes (was late for school) and the lady was like yeah probably should have told you we aren't taking card today. I honestly just go there convenience but it's an overall shitty establishment. 1000% would never recommend. It gets worse as the years go on. read more

This location used to be great for the heavy morning traffic, just a few months ago. Now you wait in line, just to get mediocre items. I purchase the greek yogurt parfait on occasions. The granola is a quick handful tossed in a cup. The measuring to make these has been all over the board. Today I received the bottom of the granola, as it was mostly granola dust. The other day I waited in line for over 10 minutes. When i finally arrived at rhe window, the worker was rude amd mumbled to me. It seems that all of the local Tim Hortons are desperate for employees. Maybe the changes need to happen with management, so they can keep great employees. read more