I'm not exactly a regular Timmy's customer. I had points that were about to expire at the end of March. I needed to use them up, so I hit two Tim Hortons stores while I was out and about. One is my closest one across the border in Scarborough, which I seem to dislike the more I visit it. I decided to drop by this store in Stouffville after getting groceries last Wednesday.
This Timmy's is across from the Swiss Chalet - Harvey's combo store. I remember lining up at the drive-thru for a couple of burgers and seeing a longer lineup at Timmy's. I knew that I needed to drop by someday when it wasn't crazy busy.
This Timmy's is in a tiny plaza with a haircutting place. I had placed an order through the mobile app and lined up at the drive-thru. In front of me was an SUV from California. The folks in this vehicle took longer to order. I wasn't in any rush.
When it was my turn, I said my order number and name. My medium iced coffee almond was ready. I was happy and thanked the cheerful woman.
I already had a happier perception of staff here. The one in Scarborough did not have this drink, despite my ordering it through the app, which got accepted. I dealt with a woman who sounded and looked miserable. It was the opposite outlook here. Not only was my drink available at this Timmy's, but the female staff member was so nice and polite. She handed me my drink, said to take care, and wished me a nice evening. The staff at my local store need skills from this woman!
I absolutely enjoyed my drink. It was perfect. Not overly sweet. Not a strong coffee taste for a tea drinker like me. I liked the almond beverage in it.
It was a positive experience. I'll be back when I need to redeem my points again!
(142) read more