Tim Hortons on John Street has really downgraded in quality over the years. If you visit the place today, you'll find drug addicts littering around both the entrance and the exit to the property as well as the doors to go inside. Sometimes they are sober but I've seen them incredibly high, violent, and even overdosing on the front lawn. It got so bad the city had to remove the bus stop cover there as they were actively using in it.
And that's just the crowd that frequents. At around noon everyday, the ice cap machine is always down. Even in the middle of summer and during a heat wave it's down. I have gone to gather breakfast and they have been out of many bagels and baked goods, mind you this is before even noon.
The service quality has also gone down. Very few of the workers speak clear and fluent English and those who do seem to not work the register or the window. Because of the communication barrier, orders are consistently wrong. Even simple ones such as a coffee with just 1 milk and 1 sugar. It's just ridiculous.
Overall, myself and many of the residents that live near this Tims, are not pleased with how it's operating. If you're passing another one on your way to wherever, don't pass it up in favour of coming here. You will be disappointed. read more
