We visited this location 3 times in a 2 week period. All three times, the service was lackluster, and something in our order was incorrect. 2 out of 3 times, we ordered in-person, and the last time was drive thru.
The staff were all seemingly annoyed with me and my dad. I am fully bilingual, he is not at all, speaks only English. It was a weird vibe when I went in with my dad who did his best to order en francais, and it was not all in our minds. It was too bad that the young staff put forth the kind of unfriendly vibes that they did instead of putting customer service and kindness to the front of our interactions. It is worth mentioning that there were ample staff members working and not unusually busy.
The restaurant area was not very tidy or well-stocked. When I asked about getting 2 bags of ground coffee, no one seemed to have any idea what I was asking about, and just pointed me in the general directly of the empty shelves (bags of ground coffee MIA). I ended up buying 2 bags of beans instead.
Atmosphere gets 3 stars thanks to the very friendly patrons who both tried to assist my dad with his order, and who smiled, wished up a great day and held the door for my dad. We appreciated this.
Bathroom was not clean.
Our orders, in no particular order, over the 2 weeks were sandwiches, toasted bagel w/cream cheese, a few donuts and of course, Timmy's coffee. Our sandwich was not made as requested by me, in French. The bagel did not have cream cheese when ordered by dad, and had butter only but we were charged for cheese. The donuts were good/those orders were correct.
The coffees were the wrong size, and had the wrong add-ins (all were double-double instead of one black). These many errors, the crappy attitude just leaves a bad taste and feeling in one's mind about this location.
Parking is on-site/private and wheelchair accessibility is good.
I'd go out of my way to go to a different location (which we did for the rest of this visit to la belle province, and our subsequent one months later). read more
