Nice location nice staff clean building inside and out big parking lot road out front has lots of traffic

Omg I have never had worst customer service -like ever. Ever ever. If the girl hates her job or customers so much she probably should move on. Coffee 3/10, not sure about the donut holes or whatever they call them yet because I'm too pissed off to eat them. I didn't get her name but if the manager or owner reads these she was working the drive through at about 8:45pm read more

Can I do a zero star for their watered down coffee? I showed the Clinton township location how the imlay city location makes their "black" coffee. They were appalled. You could see right through it. read more

I LOVE YOU TIMMYPOO!!!! The best of the best. Maybe you're a little quirky, maybe you mess up my order all the time, but still

the staff is super awesome and is always super friendly! they may have to be fast but they get the job done

Chris, Vee, and the whole crew are awesome! Go anytime of day for great service! Highly recommend.

clean, good food, and workers are super efficient And friendly. I would most definitely recommend this.

I've come to learn that Tim Horton's can be INCREDIBLY unpredictable. Stopped here on our way home before leaving the state. We had good TH in Canada so figured we'd give the Michigan side a try. Reasons for two stars: 1. Thought the glazed waffle looked good. Took two bites and decided looks are deceiving. 2. Hash brown sticks? Cardboard and cold. Daughter said they tasted like dog biscuits. (I didn't ask her why she knows how dog biscuits taste.) 3. Coffee is a C+ and green tea is a B. 4. The cruller was ok. 5. Lack of non-meat options. Canada has them. Why doesn't Michigan?! 6. My last hope are the Timbits I'm bringing to coworkers. I hope I don't get fired. read more

Went to Tim Hortons today ordered a coffee 232 gave the girl 532 at the drive-thru she used her phone's calculator to find out what the difference was and change call the manager manager hung up on me didn't want to hear it. read more

My husband and I would frequently visit Tim Hortons in Imlay City. Staff used to be great, service, and beverages. Now not only is the staff rude, the service is poor and every time we have gone the last two months our drinks are never right. I've gotten refreshers that are (no joke) nearly clear. When told to staff they say that's how it's made. Sorry, but I have never since they came out to receive them with barely flavor or even close to clear. The coffee lately is always old, and the ingredients asked to be put in are never there, but they sure can charge for those extras! It's a shame because we used to go a few times a week now its an easy pass on Tim Hortons. Whatever happened in this location the past couple months will hopefully be back to what it was. It was so nice to be able to have a coffee place in town. read more

They burn your food it tasted burnt and is very burnt not just a little bit. Nastyyyyyyyy read more

Tim Hortons - a man eating a sandwich - Coffee & Tea Near Me - Imlay City, Michigan

I've never stopped at a Tim Hortons bc I don't drink coffee. But...stopped yesterday to meet family and had the best BLT!! Thx!!

Oh timmys you used to be so good. I don't know what's changed but the last for Tim hortons experiences I've had have been terrible. The coffee tastes burnt and there's a marked difference now between Tim Horton's in the USA and Timmy's in Canada. It didn't use to be like that read more

BEST service ever! The employees were so nice. 5 stars all day . I recommend.

I can only speak to the customer service we received this date through the drive through so that is why I will just say 4 stars. The young lady through the drive thru was very friendly and even apologetic that she didn't have a total right away for us until we pulled forward to the window, and the other young lady that brought our order to the window was also very friendly. As we ordered only bags of their ground coffee, I can't speak to the coffee or food as other reviewers have left. read more

We stopped here on the way back to Canada from Mackinaw city to get a quick coffee on our final stop before we start driving. The service is fast and the servers were friendly and smiling. The seating is pretty nice. The place is combined with Wendy's and offers free Wifi. The washrooms were nasty but it could have the person just left using them and the staff has not seen it yet to clean it... so I will give them benefit of the doubt. There is parking on the location and is just beside the highway ramp. read more

Tim Hortons - the inside of a fast food restaurant - Coffee & Tea Near Me - Imlay City, Michigan

Positives: -Good Donuts And Hot Chocolate. Negatives: -Terrible service! -Lazy Staff! -Forgets Mostly Everything What you ordered! The worst Service ever the worst I ever seen do NOT recommend! read more

I used to think it was bad walking into this Tim Hortons, all you can smell is burnt bread, literally every time I would walk in, and they are usually out of hash browns. On the rare occasions in the past when they had them, they were cold and soggy. Now, the last time I went through drive and got home, everything was burnt, and tasted how the restaurant used to smell before Covid. Can you all get a competent manager, and staff that doesn't burn the bread? Until then, don't waste your money here! read more

Went there on January 30 and the young lady behind the counter ( by the time I am writing, I forgot her name), handled my somewhat complicated order flawlessly. She double checked the order and had a smile and was respectful the entire time. I am sorry I forgot her name but if she is looking to advance in quick service, I would hope Tim Hortons recognizes her potential. read more

ZERO STARS I love Tim Horton's and all of their items. But the customer service was terrible, I was very disappointed when the woman was rude and constantly trying to rush us. I don't think I'll be back. read more

me and my mom when and got coffe and the 2 for 4 sandwiches the lady was rude and we were going to the sausage egg and cheese ones and she said they didnt have sausage so we got bacon and we got them i was eating mine and the biscuit was dry and the bacon was almost raw my moms egg was green and blue we called head quarters they gave us a coupon for free anything not ordering any sandwiches again , the coffee was good read more

Tim Hortons - got some today - Coffee & Tea Near Me - Imlay City, Michigan

3 stars for poor costumer service. The lady at the window was rude when I pulled up and didn't tell me my price (also wasn't listed on screen) read more

whoever works your sandwich line needs to be fired. i'd never think making 2 everything bagels with reg cream cheese and ham was so hard. but i've been proven wrong. never wasting my money here again read more

I use to frequent this establishment several times a week. I had to stop going there because of the poor service. They are more concerned of getting you through the line than they are of providing a friendly, accurate service. Twice this week I visited this place and my bagel was wrong both times. Today I requested butter only and received cream cheese and butter. The girl taking my order barely listened to me ordering and cut me off to ask if there was anything else I wanted. I will not be returning to this location again! read more

I have always enjoyed Tim Horton's. My favorite is the Hazelnut Ice Capp. I will usually have one just about everyday I'm in MI. Also they have the best hazelnut coffee. Way better than any Starbucks. I like this location as it's conveniently located right off I-69 and the service is super fast and friendly. read more

I am a hudge fan of made fresh expresso, and this is not it. I worked as a barista for some time and never did we have a machine where you press one button and hot coffee comes out like an foutain machine. Horrible coffee and there breakfast tasted like someone over microwaved it. read more

This Tim Horton's is the absolute worst. The service is terrible. The servers at the window cannot get the order right at all. Up to this point I would frequent this restaurant 3-4x a week. For about the past 3 months the restaurant has taken a drastic nose dive. Yesterday, I placed an order - they gave me coffee instead of hot chocolate that i ordered and the sandwiches that I ordered were tasteless and bland. Today I went there and ordered a croissant sandwich at 10:30am. I was told that they stop serving croissants at 11am and that they were out of crossants and they werent making any more. This is not the first time I have experienced this here. They are constantly out of the items that are requested It's not rocket science- if you're running out, you have to alot for more. I have finally given up and will not give any more of my business to these people. Life has taught me that the customer is always right. The owner of this business is clearly not concerned about it's customers. read more

This Tim Hortons is below sub par. The customer service is rude and less than helpful. Everything is rushed. Don't bother ordering a bagel at the drive thru. It will be a cold bagel with a glob of cream cheese slabbed on it. This store needs new management read more

I just left Timmy's in imlay city and not happy at all , my food was cold and waited forever, AND they gave me the WRONG coffee.... I walked in and noticed that the employees are only worried about the drive thru and not the walk In's. And customer service is rude and not satisfying. read more

not the best service, rates far below other Tim Horton's w/in 30 mile radius. The Imlay City location over and again has poor quality of service/products. True: Toasted bagels are cold, with a glob of cream cheese. Also, the jelly donuts over and again have the "timbit" amount of jelly in them. Te last time I ordered these, I literally measured the amount of jelly in the donut and it was less than one measuring teaspoon. (Needless to say I called the manager as I had picked up donuts for a meeting and that was the quality that I paid for. All I got was an apology..). Anyway, over the past 5 years I have visited this location an average of once every two weeks (sometimes more) and have resorted to over the last couple of years only ordering beverages. CHicken salad sandwiches are full of fatty/grizzle chicken, donuts get thrown on top of eachother and stuck to one another or the bag. SO, I order my coffee in Imlay City and order food from the Lapeer or Port Huron/Fort Gratiot Michigan locations and honestly, sometimes they can't even get the coffee order right. NOT my favorite TIm Hortons. read more