These might be the best donuts I've ever had! Tons of options. Taste fresh and delicious. The cream…read morefilled maple bacon eclair is out of this world. The cream filled chocolate eclair is rich and decadent. The donut holes are huge, sweet, yeasty and perfectly fried. Went two days in a row, they were that good! Service was friendlier on the second visit, than the first. There's a large area inside but no seating. That seemed odd until I watched the whole area fill up with a line of people. Go. Go back. You won't be disappointed!

Exactly what you are looking for from an old school donut shop. Selection....check…read more Affordability...check. Basic no frills coffee...check. Lovely old staff willing to help... check. Keep checking off all those boxes, a mighty fine way towards success.

Great donuts! They were out of cream sticks by the time we arrive (late morning on a Sunday), so we…read moreordered a half dozen variety, with a couple of chocolate cake glazed, a chocolate iced, a cinnamon bun, a sprinkled iced, and a pumpkin donut. They were all delicious, especially with their coffee and hot chocolate. The guys working there were super friendly and helpful. Love these small local places and we're so glad we stopped!

The attitude given by the young male owner was horrible. It was a Saturday morning when I stopped…read moreby and there were a few people in line, a good thing for the new owners, right... He out loud said to his mother that they should lock the doors because they were so busy. Wow did I really hear that, sure did. Someone might want to remind this guy that a line of customers waiting to buy their product is a good thing. Don't really care how good the product is, all I know is I won't be back and I pass my experience off in conversation with friends and family often.

Stopped here on a road trip and was very pleased with the service, cleanliness, and donuts. It was…read moreconsistently busy while here. We ordered a half dozen. The employee let me know the premium donuts would be 50 cents extra which I appreciated. They had plenty of seating and an area where you can see the donuts on the conveyor getting glazed. They also had those fun hats you can take with you. Our donuts were perfectly light and fluffy. After we finished our half dozen, we both wanted more.

Still going strong, but the prices keep going up! 6 assorted donuts and a $5 deal for 24 original…read moredonut holes came to just over $19. The original glazed were perfect. The hot sign came on at 7:06am today (Saturday). Staff here are friendly and quick. Place was clean, including the rest rooms.

I love this location. The staff is so amazing and attentive every morning. They always greet me…read moreand make me feel so welcomed. I can't start my day without a dunkin.

Dunkin's coffee is always consistent and good but getting someone to wait on you or even say…read more"Hello, we will be right with you." is a challenge. If I have come in to spend money and buy your product please don't make me feel like I've inconvenienced you. In these days many options you are making my coffee choice easier.

I'm not sure why there are so many bad ratings because I've been here a few times and had great…read moreexperiences with each of them. We even came only about a half hour before closing once and they were out of some things (which was to be expected) but the staff was apologetic (even though it wasn't their fault) and were great at offering suggestions about alternative products. They have the standard Tim Hortons menu and selection of donuts, bagels etc. It is fresh and well made and they seem to be a location that is generally well stocked. The restaurant itself was very clean and well maintained as were the bathrooms and parking lots. Out of all the Tim Hortons in the area, this is probably the best run.

The ladies at this location are exceptional, very outgoing and sensitive to your needs…read more Service is excellent and food quality is worth the money. I've gone to most of the locations around and this is by far the best.

Chain of fast food/ fast casual restaurants located in Canada and north east (I assume). I came…read moreinto this location kind of out of nostalgia cause the last time I've been to Tim Hortonswas when I was visiting Buffalo years back. I also assume they might be known more for their coffee and donuts, but they have breakfast sandwiches on their menu. The service was quick. I ordered a combo with a bacon, egg and cheese biscuit. I thought the breakfast sandwich was solid. The hashbrowns weren't great. I know it's fast food, but on the scale of fast food hashbrowns I would rank this on the lower tier. Their coffee was good though! Maybe next time I'll stick to the coffee and donuts

How is this location even still in business? I suppose maybe just because of the location and…read moreamount of traffic that passes by? I've visited here a few times because of the ease of the location, but in the future, I'll travel the extra 7-10 minutes to go to another location. They are ALWAYS out of something. Or everything... I've been there in the morning and they were already out of donuts and bagels. Their ice capp machine never seems to be working. The staff is consistently unfriendly and seems to hate their jobs (although can you blame them if they consistently have to tell their customers they don't have anything). It is also always dingey and even the parking lot doesn't seem well maintained. Inside consistently has trash around as well. Don't go here unless you want to be disappointed.

Very impolite women working the windows and taking orders! Unnecessary confrontation and dirty…read moreattitudes do better or just remove the blonde problem

Eeeh wouldn't go here for a donut. Everything else is pretty good- breakfast sandwiches and coffee…read moreis fast.

The wait is way to long!!! The customer service is wild and the girl tried to seduce meread more

The service. This morning, I went to the drive-thru to place an order for an iced coffee and the…read moreyoung girl who was taking my order was very rude and impatient. As I was trying to see the drive-thru menu to make sure I was ordering the correct item, she said in a very rude tone, "can you just tell me the size". I was flabbergasted to say the least. I like Dunkin Donuts as a whole, but the workers on the W 12th St location are trifling.I was going to give her the size drink if she would have been patient enough. I'm thinking about reporting her to the store manager, but I don't know yet. Y'all need to hire better workers that don't got a chip on their shoulders and act snotty and rude to customers.

This is a smaller Duncan, that has a little bit of seating but seems to do mostly take out…read morebusiness. There is a reasonably sized parking lot. Service was fast and efficient. It's right off the Thruway. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

I do not recommend this Dunkin location. Staff was ready to get people out of there and have no…read moreline. I stopped here and went to pay, asked the worker if I could use a coupon and she never responded and turned around to the cash register. Then I said "okay maybe not" and she didn't react. Maybe she didn't hear me. My drink was bitter and I don't think they added in the oat milk. Food was hot though.

needs some important…read more *Long lines on weekends * certain stuff members are not that friendly they struggle to smile and talk to the customers with enthusiasm *staff need to be trained more they struggle to keep the line quick *During the work week lines are short and quicker service *The quality of the coffee needs improvement -I got a cappuccino blueberry sugar free large they handed it to me and it was all foam with little coffee once the coffee settled there was only maybe 1.5 inches of coffee reminding this is a large cup _Conclusions_ Staff needs Training Staff need to be a little bit kinder "I haven't tried the food so this is a review of service"

Possibly the worse cup of coffee ever and i am in my 60's! Ordered a decaf black, regular cream…read moreand sugar and an iced coffee with french vanilla-. $7.18 The decaf and regular were burnt and very acidic, the iced had french vanilla and cream and sugar so one step away from diabetic shock. O for 3 on this order. First time snd last at this location.