I shop at this food basics location VERY regularly. Last week, I bought a single clove of garlic,…read moreit looked ok from the outside, when I got it home and opened it, it was BLUE and ROTTEN on the inside. Disgusting. WORSE than that, this week I went in to pick up a few things, chestnuts being one of them, and there were LIVE MAGGOTS crawling around in the tray of them. It was fkng disgusting as well. I'm not sure which was more gross, the garlic or the maggots. I asked for the owner but only a manager was in, one of two brothers that manage this store I believe. When I asked him to come and see what I had to show him, he was so uninterested in coming to see, slowly followed me from 10 feet behind, and then was so rude about it. He didn't even have the decency to apologize about it, or say that is unacceptable. Instead, he said "I don't want to get close to you". I showed him the maggoty chestnuts, and he basically grabbed the tray and walked away. What absolutely terrible customer relations. For someone "not wanting to get close to me" he certainly came right up beside me to grab the tray. It appears he was just not wanting to get close to me because he didn't want to deal with anything I was going to show him, until he saw the maggots, that is. I would attach pictures if I could.
I mentioned to him that the store is too busy raising their prices every week to look at the garbage they are selling people, and that maybe if they are going to raise the prices everyday that they should sell some groceries that aren't shit, for a lack of a better word (not that I was looking for one). His response to that was, "well they'll be going up more in the new year even more!" like a complete and total jackass. All they clearly care about is money and not about selling decent food to people. What a way to talk to one of your most loyal customers.
I spend THOUSANDS of dollars here a year, maybe even a month.
I shop here because it is the closest grocery store to my house. From now on, I will drive a little further to shop at a store with decent groceries to offer, such as fortinos or metro, where they care about the quality of the food they sell, even if I have to pay a little more.
Not to mention this store claims not to be doing refunds for anything, blaming covid of course, while other stores happily return and exchange right now. So not only will they sell you rotten or maggoty food, they also wont give you a refund for it apparently, apologize, or even barely acknowledge you.
Absolutely disgusting, can't say it enough.
