Very thorough eye exam with updated equipment and very knowledgable Physician, Dr. Cho. Also had…read morelots of great frame choices

I'm from out of town and they treated me like I was their neighbor. They cheerfully replaced a…read morenose pad for me. Free of charge and with a smile. Can't say the same about the first place I went to nearby. They wanted $5.00 and then couldn't fix it. Thank you, West Seattle Vision! You guys (grunge) rock!!!

Got my exam and fitting went well. The place was nice and clean with a great ambience. I can't wait…read moreto go again.

Are you still in business? I've tried calling your office for 10 days keep getting a generic…read morerecording. I've been trying to get a new pair of contacts but the front desk doesn't care about patients. I get put on hold 3 times, no answers to my questions. I call back to learn my contacts were never ordered. Optometrist is helpful but this office needs a new front office staff who care about patients.

Terrific service for broken eyeglasses. Beautiful store …read more Ample parking too. Very knowledgeable friendly staff.

Absolutely unprofessional front office staff. I scheduled an appointment in person for a check up,…read morewhen I arrived I was told that I my appointment was actually scheduled for 2025 not 2024. The staff was completely unapologetic, and in fact blamed me for not wondering why I didn't receive any reminder emails. They didn't attempt to assist me in any way, even though I left work early to get my appointment on time. The doctor here seems like she knows what she's doing, but given that her office staff is a direct reflection of her, I would venture that she may make questionable choices about my health if she thinks this kind of customer care is acceptable. If you have a customer come in who made an appointment, but it is clear the staff that made the appt are the ones who screwed up, it is your job to make sure you find a reasonable solution not place blame on the customer. A reasonable solution, when you have inconvenienced someone is to make sure you don't continue to inconvenience them. How about asking the doctor to stay a little later that day? Nope the solution for this clinic is to let the font desk staff talk over the customer, place blame on the customer, and then not show any issue with not accepting responsibility. If you want to be treated respectfully and fairly, I highly recommend you find another eye care doctor. This one isn't worth the hassle.

My husband and I have been going to Dr. Weaver for 15+ years and both feel we receive top notch…read morecare. We no longer even live in the area and continue to drive to Burien to Binyon. The exams are thorough and everyone is incredibly friendly and helpful.

I went to Binyon Vision Center in Burien because of the reviews; and I agree that Dr. Weaver is…read morefantastic. I appreciate Dr. Weaver's skill and professionalism, and I'm glad I saw her for my evaluation. There were other reviews that were more about staff, but I liked and appreciated they seemed to be addressed via response to those complainants. I'm saying the following only about the OPTICAL (glasses fitting and selection) Dept. Buyer beware, most of us learned this earlier but we may second guess ourselves. If is seems something is off, your probably correct. For this reason, I'll not return.

Second year I've been here. Convinced my partner to try this place and we're very happy with the…read moreoutcome. I need to double check the name of the person who helped me (as I'm horrible with names), but the person who helped me last year was the same as the one this year and it was nice because we were already familiar with each other. My info was already in the system so it was an easy experience for me. They have a great selection of glasses. They have good apps so that you can see the glasses that they don't have in stock, but can see them on yourself via the camera app. The tech they use to show you comparisons side by side of the same glasses with different features/options picked make decision making a bit easier. I don't really have any complaints other than I hope they are staffed well so that they are able to handle things without hassle. I know I heard the phone going off, but no one was able to get to it because they were all helping people so I can only imagine what its like to be a caller, but if you go in or if you call and get lucky when someone is available, I don't see it as a huge issue. They're doing their best and I appreciate it.

My experiences here have been wonderful. I first visited here in year 2020. Customer service is…read moreexcellent. Everyone is nice and greet you upon arrival/check in. Recently on 2/18/22, I had my yearly eye exam. My exam was seamless and pretty quick. They have the latest technology equipment. I was very impressed. My vision remained the same. I was assisted by another agent that provided me a 20% discount if I purchased a year of eye contacts. At eh point of check out, I paid $25 deductible and the total for my eye contacts totaled about $88.00. What a steal of a deal!! =) I used to have my eye exams over at the South Hill Mall location. And I recall spending $200 some for the same service and a year worth of eye contacts. What a huge difference! I continue to return here yearly.

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I…read morewouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha

I had an eye examine on 2/27/26. I was charged $39.00, I called Aetna and was told no co-payment…read moreand that I was charged $39.00 for a Retinal Screening. I never requested a Retinal Screening and making the eye exam appointment I was NOT told there would be a charge of $39.00 and when I got there no communication regarding the Retinal Screening. If I would have know ahead of time there would be a charge, I would have not gone to Lens Crafters and any eye exam that I have had for 60 years I never had to pay for a Retinal Screening that I never approved. Poor communication and poor customer service. I will NEVER GO BACK TO LENS CRAFTERS again OR recommend this company

So professional and easy to get the process completed. This is the place to go for LASIK in the…read moreWestern Washington area. The staff is so nice and supportive. They gave me reasonable goals and how I would feel after the procedure. They also provide all the drops and post op strategies to make the process as comfortable as possible. I highly recommend a consult to see if you're a candidate for this procedure. This was my second LASIK procedure after my first procedure 25 years ago and after a week and a half, I am already seeing distance perfectly again. Thanks guys.

Highly recommend - was an excellent experience. The team was very knowledgeable, kind & always kept…read moreme in the loop. The doctor was confident & competent, explaining every step. Everything they told me (symptoms, duration etc.) was true. I woke up from my nap after the surgery & could already see. No pain. Life changing.

Dr. Chhim is wonderful! Everyone is helpful and caring. I'm always able to get in and out very…read moreefficiently and have all my needs met.

I've had very positive experiences with I Care. The front desk staff are friendly, helpful, and…read morepolite. Dr. Chhim is very knowledgeable, patient, and explained her exam/answered my questions in a calm and clear manner. When I started using a new medication, she told me possible side effects to watch out for related to vision, which I appreciated (the doctor who prescribed the medication did not). I would recommend them!

My family moved to Seattle in 2015 and found WS Optix quickly when my son's glasses (purchased out…read moreof state) needed to be adjusted/repaired. They did it with no appointment and no charge. Three of us have had exams and several pairs of glasses, all have been great. Isabella has an eye for style. When it is my turn for new frames, I have her pick them out. It is like going to Nordstrom. She provides honest feedback and saves me tons of time in trying to figure it out myself. I get compliment on my glasses all the time. What prompted me to write this review was that I stepped on my glasses today and they were broken beyond repair. I have a complicated prescription, so getting a pair in less than a week was not possible. I was so bummed. Isabella called me and came up with a creative solution. The thought of going without any glasses on this long weekend when I am planning to teach my daughter to drive was so discouraging. Very thankful for the personal service at WS Optix. Thanks Isabella!

I would not recommend this business. They took 3 attempts to get a prescription somewhat…read moreacceptable. During those attempts my glasses were missing from staff. I got a re-exam and the doctor stressed that my problem was cataracts. I just got an exam by an eye surgeon in West Seattle and he said on a scale of 1 to 4 rating cataracts - I barely have a 1. The doctor will not take a phone call. I will now report their practices to higher peers - State Board of Optomery.

Dr. Heitmeyer is just wonderful. He prescribed me new prescriptions and It's nice to be able to…read moresee In such clarity. I love their optical since they carry high end collections. I figured if I'm gonna be wearing them Most of the time, might as well look good in it! Sad they discontinued the Tiffany Collection so I guess gotta start a new one. #gucci #eyewear #fashion

The eye exam was pleasant, then comes the time to get glasses. I made it simple, told the lady…read moreexactly what frame and color I wanted, gave her my insurance card, and what does she do? Not run my insurance, and give me a quote on a post it note for $800. I went today to a different place and purchased the same glasses, plus readers, for $200 less.