They do NOT have an A+ service. They pay to be on BBB and only get that score for purely responding…read moreto the reviews. We've previously consulted with Mad City about a Bathroom renovation. It was a poor experience in that the original representative was two hours late and the second person they sent out (who indicated he was a higher rank/position than the prior rep) was rude. The prices are also unnecessarily high and that's after they have talked down the price three times (gross sales gimmicks). BUT, I was interested in a Kitchen renovation and saw an ad for home buddy.com that suggested it would give me the average/going rate for renovations in my area. After plugging in my information, it misleadingly connected me with Mad City. They texted me and I responded with "stop" per the instructions if I was no longer interested. But Mad City proceeded to call me twice that night and 10 times the following day. I picked up and talked a representative THREE times. I told them the website that I put my info into did not mention it was connected with Mad City and had I known it would, I would not have inquired. I relayed the negative experience that I was not interested in their services and the first caller was respectful. The second caller seemed unaware that I had responded to the first caller and hung up on me after I told him. The third time, I very directly told the caller that I had told two other callers that I was not interested and to stop calling me. He talked over me the whole time, like that was supposed to make me change my mind and work with them. Don't let them bully you too.

They have very pushy sales people, and are very overpriced…read more The will, and have pressured the elderly (my mother) into signing extremely overpriced contract/s with lock in dates that they are not able to ever back out of. I advise everyone to stay far far away. Instead get a local reputable contractor at a much better price and quality.

I simply asked how much the roof of a house in their ad would cost instead of the "starting at"…read moreprice indicated in said ad. I f'ing hate misleading ads. I was IMMEDIATELY blocked and unable to comment or contact via Facebook. Screenshots are awesome! ‍

Typically I don't write reviews. However, the process of our project was very poorly managed by ARC…read moredespite the reassurance that we would have a project manager. We never saw a project manager through the whole process. We had to manage through many issues and rework, from the wrong color siding being put on, to water coming in my kitchen from the roof not being wrapped correctly and nails sticking out of the roof. From the edging not being finished and siding that covered our cable to siding that was cut in corners for some reason to poor calking and beyond. We had to manage and call or email the issues at every step of the way because no one was here managing the project. The final straw was when they were here to finally fix the issues they were nailing siding into a wall and broke the tile in our bathroom. I asked for 1/2 of the $5K that I had paid to have my shower tiled since the tile was discontinued and it would be roughly $8K to have it redone today. I thought I was being fair, but this is what I got back: "Again, I apologize. It is not an excuse, but with the transition of some key employees things weren't managed correctly. I would be upset if I was in your position. I would have a hard time recommending ARC also. I did talk with management and we will discount $1,000 for the shower with the understanding there won't be a negative review left online. I don't expect a 5 star review online since you didn't' have a 5 star experience. Does that sound fair?" This is not a company that stands behind their work or their word. I would not recommend them as in a previous email I was told: "I am having a hard time to justify a $2,500 discount to my management for a few tiles that may have broken from siding installation." They MAY have broken? I'm lying? Thank you, but I loved my shower and now it looks horrible. But you can't buy a good review from me as that is not worth it to me. Shame on you ARC, I went with you despite you being more expensive than another company because of what you promised. Stand behind your word and your work. Very unhappy customer. Wanitta Charnon

Jody from Wisconsin Window Pros did an excellent job on our custom windows. We couldn't be happier…read morewith the result and also with Jody's great customer service and attention to detail! Kathi and Jerry

A huge thank you to Jody. He was very knowledgeable and explained alot of things for me. New…read morewindows was a very big deal for me and Jody did a wonderful job helping me through the process. I really do have to say that the crew that came to replace my windows was absolutely great and would highly recommend them. Thank you very much Wisconsin Window Pros.

We had a great experience with Infinity Exteriors - Fox Valley. From the first visit through…read morecompletion, the communication was clear, the expectations were realistic, and the crew was professional and respectful of our property. They took the time to explain options without any pressure or gimmicky sales tactics, which we really appreciated. The workmanship was solid, the job site stayed clean, and any questions we had were addressed quickly. It's clear they care about doing things the right way and standing behind their work. If you're looking for roofing, siding, or exterior work in the Fox Valley area, I'd confidently recommend

We met Junior at the Appleton Home Show. He was very informative and energetic. When he came to our…read morehome for the estimate he was very thorough. He gave us a good deal and we are looking forward to our new roof in September. Thanks Junior.

I did not have them install my windows but I did have them give me a quote. My problem is I see…read morethe commercial that they are 20 -50% cheaper than the big guys? I had 5 estimates and they were the mist expensive by far not even close and for basically the same window. Always get estimates and dont believe what you hear on commercials.

Adam and his crew arrived on 24 September and started just before 9am. The job was slated to last 2…read moredays. They were done by 6PM. Any issues (which I did not notice) were handled quickly and efficiently. I was briefed on all the warranties and given paperwork for them. I have to say one of the best group of installers I've ever dealt with. I will recommend Square Oaks to anyone even if they don't ask. And I will also tell them to ask for Adam and his crew. No offense to the rest of them.

we had a patio door, entry door and storm door installed in July of 2025 very happy with the…read moreproduct purchase. Installation seemed to go well very efficient. Since then we have needed service work done wrong size screws used in door set screw keeps popping out and the storm door wouldn't latch and leaked on top and water runs down inside of window. Four different times we have had service technician out. First time they adjusted latch never fixed leak or missing screw. called again same problems this time the service technician scrapped up the whole frame a rap trying to get it to latch still did not fix leak or screw. Had to send video and pictures of that shoddy work done replacement parts ordered.We had to call them to see if parts came in . Since then two no show one due to weather. today they show up 12/18/2025 with not all the parts because proper parts were not ordered still leaks and a screw that does not tighten. So to say the least there is no communication between management and technicians. During this whole process which is still ongoing there have been multiple call and a lot of unanswered messages. It took a call from the sales representative to get communication back from the company

I called to set up an appointment. The day before the scheduled appointment they called to confirm…read morethe appointment again. I was at work and unavailable to call back that same day. I did however call back right away the next morning to confirm my appointment. No one answered the phone so a voicemail was left. No one called me back and no one showed up for the 2:00 pm appointment that we had set. I will choose a more reliable place to do business. Based on other people's reviews and photos, I think it's a good decision to go elsewhere anyways.

They replaced 8 windows for us, it took several months for the windows to be built, but they were…read moreinstalled in a day. One of the windows has an air leak, my husband has called multiple times to complain, but the managers are always in a meeting and no one ever calls back. They bragged about how high their customer satisfaction ratings are, but we were too dumb to check for ourselves. The leaky window is in our bedroom, next to my side of the bed. I guess if you ignore something long enough it will go away.

This is an initial review. May change it if they make things right. First of all their…read morecommunication is lacking majorly. Second they scheduled a time for install and never showed. Got a call the next day to reschedule for the following week. Then the installers showed up late and left after 2 hours of work. The next day the same thing happened. Not happy at all. Called the company and no one called backed to resolve the issue.

Beware!!! Total headache, pain and tons of stress the second I signed the contract. Anytime…read moresomething changes like the time frame the widows and doors are due in or the installation date changes, you have to sign more paperwork. The salesperson was amazing. Unfortunately, he's working for the wrong company. The installation and installation techs were amazing also. Just two screws missing from the factory for the hinges. I let the techs know to just send them and l'll install. A week or so after the install, service kept calling and texting that they wanted to send a tech to install the screws. Apparently no communication from the install techs and the office. I finally got back to them and told them to mail them. That was over two weeks ago and still no screws. The install techs had me sign the wrong paperwork. I signed for someone else's project. More paperwork to sign and it's not even the correct paperwork. Apparently upper management or the owners don't care as it's been 5 weeks since my install and they never called to make things write and I still never signed the correct paperwork for my project. I'd suggest checking out Pella or another well know. name brand to avoid the hassle of Andersen.

From the owner: We believe in providing homeowners throughout the Wisconsin community with window and door products…read morethat boast unrivaled beauty and long-term value. From start to finish, achieving your complete satisfaction is our top priority, and we have the best teams and superior process in place to ensure it.