1. Garage Door Squad

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Neenah, WI

Garage Door Squad

4.6 (9 reviews)
Closed • 7:00 am - 7:00 pm

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Response time

3 hours

Response rate

100%

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American Overhead Door

American Overhead Door

(15 reviews)

***Updated June 3, 2017*** Stephanie did return my phone…read morecall and I have a credit on my credit card. This is a fail for business processes, but the company itself seems to have a good heart. My 3 stars is based on how difficult it is to get them to fix their own mistakes. ***Updated May 31, 2017*** Changing this back to a 1 star review. No credit on credit card and Stephanie didn't take my phone call. ***Update May 24, 2017*** As of 2:30 PM today I hadn't heard back from Stephanie, so I called up and was told that she ran a credit through on my card today. I believe her. When asked about what happened, initially she stated that American Overhead Door is transitioning to a new system. So they have an old system and a new system that they are moving to. Sometimes people will submit a bill twice. When informed that I actually got a telephone call requesting the CCV number again the next day for that charge, Stephanie stated that there must have been a miscommunication between the 2 schedulers. She couldn't think of any other reason. I've changed from a 1 star review to a 4 star review because * Honesty is huge with me * The fact that they were able to come to my house the day after I called them for the repair. * The contractors, engineers, and consultants I've talked to have indicated that they have been a reasonable company. It's a 4 star instead of 5 star review review because * Didn't return my phone call when they credited my card or do any research on what exactly caused the issue. * I paid $112 for installation of a less than $15 part (anybodies price for Ace hardware's MOST expensive locking handle) that took less than an hour of time, that includes all travel time. * They still have no system/process with training in place to stop this from happening again. * I had to spend an hour of my own time, which I was NOT reimbursed for, to attempt to troubleshoot the issue with their lack of process and training. ***Original Review*** We had American Overhead Door Replace a garage door T-Handle on May 10, 2017. They charged us $112 on May 10, 2017. Then called me up the next day stating they didn't have my CCV code to run the charge. I hadn't checked to see if the charge ran through, so I gave it to them. They then ran the charge for $112 again on May 11, 2017. It is May 23, 2017 now. I called American Overhead Door today at 4 PM and spoke with a gentleman who never offered his name. I was told that the accountant's name who I needed to speak to was Stephanie (spelling not verified) and she was gone for the day. I requested Stephanie call me back tomorrow and indicate exactly what happened, what they are doing to prevent it from happening again, and why it wasn't caught in their system. I will update this review as soon as I have heard from American Overhead Door.

My home warranty company sent American Overhead Door over to repair or replace my garage door…read moreopener. The opener was old and shot. Within an hour we had a new garage door opener. Very smooth installation and service. Will definitely call them for any additional needs

Garage Door Squad - garage_door_services - Updated October 2026

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