Update: 1-27-2020 Joanne was there today again thank goodness! She's so nice and doesn't pester us…read morewhile we shop. Just beware of some of the other sales people. ------- The first time my husband and I went in, things were okay. I think the sales person was Joanne or something like that and we liked her because she didn't hover around us and let us do our browsing for a rocker recliner. The second time, today, completely ruined my experience. I came in ready to buy one and for one, there was one salesperson planted right in the one I wanted to look at one more time and try out but she was just chatting away FOREVER with a couple trying to sell them a chair. Then worst off, this male salesman absolutely would not leave me alone, he kept staring at me and following me. Just a complete harasser of a sales man who would not leave me be. I got so frustrated and annoyed, I decided to walk out of there. I understand the job of a salesperson working off commission but there's a line between a friendly salesperson that gives customers the chance to breathe and look around and one that just is too much. If I buy a recliner, I'll probably go to the other La-z-boy locations in town and hope I'll have a better experience. It's too bad, I wish the first sales lady would have helped us from last weekend (shoulder cut blonde hair), but I think she had just gotten off work. Too bad.

Well here it is July 22 and lazyboy still has our loveseat thatthey are working on. I do not like…read moreto say fixing because they have worked on it twice in the last 10 month and have not fixed it yet. Now our couch that matches the loveseat is caving in now. It feels like you are sitting in a hole. We have called them about the couch and they have yet to get back to us on when they can come look at it. They want to look at it, before they take it and write on it. I guess it provides them more time for warrantyto run out. I remind all of you that read this the furniture is not even a year old yet. We got screwed over by LAZYBOY please don't allow themto screw you over, stay away from Lazyboy. They are a RIPOFF, the furnitureis not what it is to be, it is now CRAP!!!

New Braunfels store - We ordered a sofa, two recliners and a side chair. A couple of weeks later,…read morewhile we were on vacation, I got a call from our designer to say that he made a mistake and the fabric for the chair and sofa was not available. I had to go back and select something else. Two months later, the furniture arrived and they brought the wrong sofa. And the arm chair covers were the wrong fabric. The delivery men took back the wrong sofa and brought ours later, but I had to call the store about the armchair covers. I called our designer, and he said he would ask his manager what they could do to make it right and he would call me back. He never called me back.

We purchased a loveseat at this location on 2/23 always…read morewanted a La-z-boy product have heard nothing but good things about them. Oh my goodness worst experience ever and bad customer service. My loveseat was defected from the get-go and they would didn't want to swap it for a new one. We paid $3,000.00 for a loveseat a brand new loveseat but they wouldn't swap for a new one. I called the manager at the store No call back the sales person. Dorthy never called me back. She said they would swap it they never did instead they send a repair guy to survey it and they were going to repair the damaged defected loveseat. I don't feel it's fair for me to have it repaired when I paid for a New Loveseat. I would never never ever do business with La-z-boy ever again.

My husband and I have been fans of Star Furniture for decades. We went to purchase a sofa and…read morerecliner set and Kim was fabulous. She let us do our thing, and checked on us throughout the whole visit. Kim helped us find what we wanted and also went out of her way to make sure it was in stock and ordered it immediately, because the sofa was the last one at the warehouse. I have her business card and plan on keeping it for future purchases, she is exceptional and knowledgeable. Thanks Kim!!

Customer Service - 5/5. I was warmly greeted upon entry and assisted with my purchase. I was not…read morerushed, but given guidance and recommendations based upon my needs and wants. Thank you, Godfrey for providing five star service during this visit. Quality - 5/5 Beautiful, well made furniture and art work for many tastes and styles. I appreciate the fact that the items I wanted were in stock and will be delivered to my home in just a few days.

The salesperson was great, however I Spent $1300.00 on a new chair. It did not function the way I…read moreexpected. Was directed to customer service rep Valarie Lejia. I asked her for help, her response was " I can certainly send a technician out to inspect the unit. Unfortunately, we are unable to do anything for comfort." I then explained that simply returning the chair for a different model would correct the issue. I missed the return date by 8 hours. She never responded or returned my calls. I've spent thousands at Lay-z-Boy over the years, many chairs and love seats. Never again.

Worst company ever! I highly recommend you don't buy from them. Bought a lift chair a year ago and…read moreit already quit working. Called and got the number for their repair place and the repair place never would answer the phone. Called back the location I got the chair from and they then gave me a email to contact. After 1.5 weeks of trying to get ahold of the repair place I called the store again and asked if they could help me get ahold of the repair place. Funny I received a call 30 minutes after that. Then it took them over a week to come out and look at the chair. Then another two weeks to get the part and now tell me another two weeks to install the new parts. So annoying because obviously if you buy a lift chair you NEED the chair.

Huuuge upsell! Find the chair your want, probably selling for $2k, then go online and find 20 other…read moreretailers selling the exact same chair for half that. I found my chair MSRP was $900 but this location was trying to sell it for $2400 out the door. The $200 chemical treatment is optional, and it's only for California compliance, it has absolutely nothing to do with stains or longevity of the chair. It's an upsell. Nothing more. Go somewhere else. The sales women here will lure you into a conversation with their "assets" and then string you along for a chair that is half the price elsewhere. I found my $2400 chair at a local competitor furniture store for $750.

Sales experience was the tipping point that caused me to go elsewhere even though salesperson…read moreoffered a lower price when they realized I was looking elsewhere (suddenly the item was on a special sale). Sales person was condescending and not in tuned in to customer.

Walked in store and employee standing at store said just so you know we close in 20 minutes. We…read morejust got back of store and another employee said make your selection and had to front to check out! This was 7:50. So we just left. I have never been in store that was this RUDE!!!!

FIRST TIME VISIT! Such a calm shopping environment. Music plays overhead as I peruse rows of well…read moreorganized and beautiful products from all over the world. I ooh and ahh at the lovely mirrors, baskets, oil diffusers and bath fizzies. I geek out at licensed sweet treats like Dragonball Z energy drinks and Senzu Bean candies. And yes, I purchased them. I also bought some pricey but premium instant noodles from Taiwan and some Choward's Violet Mints. What a score! Hard to find these special candies. I would definitely come back here for another leisurely shopping trip. Love the gems me can find when you make the time!

I recently purchased a special order rocker recliner from the Cedar Park franchise Lazy-Boy store…read more Alan Yingling was the attending sales consultant. In short he was "Outstanding". Totally dedicated to ensuring the customer experiences an exceptional in store experience. My Astor Rocker Recliner arrived the 21st of April. I'm 6'4" and finally have a chair that fits, is comfortable and an attractive addition to my living room. Alan Yingling is the real deal!

Teresa was amazing when helping me purchase a sleeper sofa for my father's assisted living…read moreapartment. I did take advantage of a good sale. As nice as the sleeper sofa was, I am not sure I would've paid full-price. But thank you Teresa! You were so kind and helpful during a hectic and difficult time

Good quality made the Lazy Boy chair we purchased a week ago. Material made good and perfect fit…read more Thank you! Lawrence

Great staff with friendly service! No high pressure sales. Definitely recommend this location. Five…read morestars!!