If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Worked with them for the 3rd or 4th time and they did not disappoint. Gio arrived on time, did a…read moregreat job and didn't even stop for lunch. We had a minor miscommunication on color and they fixed it without issue. I learned they have long-standing, high-quality employees and were actually able to have the guy who worked on our bathrooms a couple years ago chime in on what he did when we had questions. Grout Pros are terrific.

They're on time, they're knowledgeable, they work fast, they do an amazing job. There's no one…read morebetter in the area.

I have been in the carpet business since 1969. Just had my beautiful Persian Oriental rugs…read morecleaned(5). Triple S did a fantastic job. Everyone was efficient, professional and polite from quote, drop off and pickup!! They look terrific !!

Extremely overpriced. Not thorough... certainly not good as new", as promised…read more Was honestly uncomfortable with these people in my home. Would not recommend.

Excellent work at a fair price. Amir and his team did a really nice job repairing and cleaning the…read moregrout in two of our bathrooms. Communications and follow up were of the highest level of service. Would recommend this company without reservation! Tim K. Merrick, NY

Andy was responsive and gave us a reasonable quote to clean and seal our kitchen backsplash grout…read more It was previously stained with oil but now looks as good as new! We also had him seal our master shower grout as well and it's made cleaning the shower so much easier.

Andy responded quickly and scheduled an estimate . Not sure what the going rate is but decided to…read morebook them as I needed bathtub caulked , 2 toilets and kitchen backsplash as grout had worn and disintegrated significantly. He pointed out that he could also grout the sink granite line that gets moldy despite constantly cleaning it . He fit me in on a Saturday morning quickly . Richard came to do the job: put on shoe covers not to drag dirt on from outside . He worked from 9 to about 2 and couldn't be more pleasant . ( he even caulked my bathroom sink/ bead board which I didn't think could be done without damaging the bead board ) Our kitchen and bathrooms look so nice and refreshed . Worth every penny!

Sir Grout brought our bathroom and entrance floors back to life with their cleaning and re-grouting…read moreprocess. They also brightened up our showers and kitchen backsplash. Tony and PJ were very professional and knowledgeable. Sir Grout is an excellent service. I highly recommend the company.

Very disappointed with Sir Grout. i thought I was having the shower floor regrouted , only to find…read moreout it was cleaned and resealed. as a homeowner, and not a tile craftsman I trusted Sir Grout. The quote I received for nearly $1000.00 made me think my shower would look brand new when finished. I was wrong. Expensive lesson learned .

As part of our kitchen renovation we required a large backsplash. Jose came recommended and lived…read moreup to our expectations. He spent time reviewing grout colors which helped us find the right match. The tiles were placed perfectly aligned and grouted evenly. He was clean, covered our floors and counters. Highly recommended.

Jose and his assistant Ivan just finished a small job for us where we wanted to remove a closet,…read morepatch the sheetrock (walls and ceiling) where the closet walls were removed, and re-tile the affected areas on the floor. Nice guys, friendly and always smiling, with a good work ethic. They showed up on-time (almost to the minute), knew exactly what to do, and worked quickly as a team. They covered the floors in the work areas and left the place clean at the end of the day and at the end of the job. It's nice that they are based very close to our home, which makes things easy for them and for us. We will call them again for our next job, large or small.

Glad I was able to find replacement tiles for my apt bathroom and lucky they were the exact same as…read morethe old ones and overall cost and installation was reasonable. The tile solution in Westchester has it all in tiles and flooring supplies and the staff were very helpful in helping me navigate the replacements. 4.5 stars on my yelp meter .

We definitely recommend Bruce and his team…read more We were searching for a tile contractor for more than a year, because (1) our bathtub wall from 1935 used non-standard size tiles and no one could source it, and (2) because most contractors said our shower stall needs a full gutting, which we were not ready for. We love our old house and wanted to preserve its charm as much as we could. Bruce was knowledgeable, respectful of our house, offered us multiple options so we are comfortable with the work. Bruce was the only one who found the tile that works. Raul took the plan to perfection. The tile work and grout repair work were seamless. He made sure that everything was leak-free and looked great. Even his demolition was quiet -- I had a remote meeting in the room across the hall and the demo noise did not interfere. He also cleaned up after their work very well. The work site was completely cleaned out. Thank you Bruce and Raul. We will come to you for any future tile work for sure.

I have been so excited to leave Ideal Tile of Stamford a review because of how AMAZING they are!…read moreSeriously- my boyfriend and I were first time homeowners and had so many ideas, but obviously no idea what we are actually doing. We brought these ideas to Anne and she was so patient, professional, kind and overall just awesome. She knows what she's talking about and was honest with us about things that may not look good, etc. We are a little over halfway done with renovating now and watching our bathrooms come to life looking so beautiful- we are just so grateful. Not to mention the prices! Whenever we needed anything or advice, they were just a phone call awayThey are there to help you and offer the best customer service in Stamford, hands done. Attached are some photos, more to come when completely finished.

Thank God for Lee and Gale at Ideal!…read more When taking on the task of having to renovate my Mother's home, knowing all the bathrooms and kitchen required new stone and tile work--I'll be honest--even for an OCD perfectionist like myself I felt overwhelmed Lee took over and had not only the exact materials but great design advice and vision for the project--plus I stayed within budget (for the first time in my life!) Service and selection exceeded my expectations and am already planning our next remodel with them. Highly recommended!!