The facade of luxury housing fades away very quickly once you move in. The floors are warped,…read morerandom doors don't lock and don't fit the door frames, and blinds don't fit the windows.
Even more egregiously, you will have to deal with fire alarms going off on a near monthly basis with reasons to include (1) cleaning mishap in the parking garage, (2) it just does that sometimes, and (3) the alarms are sensitive. We once had the fire alarm go off three times within an hour. It has gotten so bad that if there ever is actually a fire, 90% of the residents would perish because they have become accustomed to it going off so frequently.
Furthermore, if you have noisy neighbors, nothing will be done. We have been subject to constant banging from 9am to 11pm from the apartment above us for the past several months, and despite reporting it to the property, nothing was done. They marked the action as complete and did nothing. The constant banging continues to this day.
Also, the upper management continually diminish amenities while jacking up your rent. When we first moved in, we had 24/7 concierge services. However, management randomly decided to cut this to weekdays during the day, with no concierge at night or on weekends. These savings were obviously pocketed by management as they continue jacking up our already high rent every year.
The elevators also randomly stop working. The buttons got stuck or simply wouldn't work, and they had to set it to random for nearly a month. The random settings made it so the elevators would just randomly stop on floors, and you just hoped it would stop at the floors you wanted as soon as possible.
There are also incredibly shady people living here. We have heard reports of drugs, a stabbing, and various other creepy happenings, with seemingly no action by management. Someone broke into our car in the parking garage, but of course there were no cameras or any kind of security, so nothing was done. Mind you, this is a parking garage that can only be accessed by residents.
Management is also intentionally dishonest, trying to steal money from you when it comes time to renew your lease. In their latest lease renewal email, they sent two options: 12-month lease or month-to-month lease. On its face, the month-to-month lease was shown as being about $100 cheaper than the 12-month lease, which seems odd. However, at the very bottom of the email, they included "situational fees", the last of which was called "month to month premium" that would be an additional 33% increase to the month-to-month price. In other words, although they presented the month-to-month option as $100 cheaper, after the "premium" that they hid at the very bottom of the email, you would end up being charged at least $1,000 more each month. On their website, there is a place to make posts for the community, but an employee must review any post before it is sent, so obviously they don't allow any post warning other residents of this dishonesty to be posted.
Even paying your rent is a pain. According to the contract, rent is due on the first of the month. However, most months we have lived here, the rent isn't even posted until the next day. At the earliest, it is available to be paid on the due date, so you don't have the option to pay early.
Management also has maintenance come around once each year to disable your A/C in the winter. This wouldn't be a big deal, except for some reason, if we don't run our A/C in the winter, our apartment's temperature gets up to around 80 F. So every year, we have to request for maintenance to come back to activate the A/C so we don't burn to death each winter.
There is a gym, but it is very small and not well maintained. One treadmill would randomly jolt you while using it, which poses serious threat of falling and is especially dangerous given many residents are older. We reported this to the concierge. Instead of fixing it, management put an out of order sign . . . on the incorrect treadmill. We had to move it to the other one. On top of that, the out of order sign was just randomly removed, but nothing was done to fix the treadmill. That treadmill remains broken to this day.
The gym also gets no ventilation. As a result, it can get really stuffy and gross very quickly, even with only a couple people working out. Management "fixed" this by adding some automatic Febreze sprayer, which will periodically spray out a scented mist that is also unbearable to breathe in, especially if you are out of breath from a hard workout.
With the negatives out of the way, here are the positives: (1) no bugs or rats on the upper floors, (2) maintenance team is very responsive, (3) concierges are very kind and welcoming, (4) lots of natural sunlight in the apartments, (5) there are usually community events each month, and (6) the location is convenient with many restaurants, grocery stores, and a walking/biking path within a short walking distance.