I have purchased 3 new vehicles in the past 4 years from this dealership. Shaun, my salesman is…read moregreat to work with and there isn't a better service department anywhere. Cherie, in finance is great and always willing to help. To sum this up ......I keep going back to this dealer because of the wonderful employees they have.

Service Dept is not good / incompetent. I had an ongoing…read morepower steering issue for 3 years on my Ford I bought there. They were unable to fix the issue (either incompetent or unwilling). The Ford Company put a extended 10 year warranty on the power steering cause they knew they had an issue. The power steering completely went out (in year 11) and now Reineke Tiffin Ford wants to fix it for $2,650. If they would of did the right thing 3 yrs ago it was covered under extended warranty. Dave Bruns

I purchased a supposedly certified 2020 vehicle from Coppus motors. This was a high dollar vehicle,…read moreand I expected it to run well and all buttons and everything to work. In a very short time like the next week, the gas kid would not close and then the same day, the car would not go into park. I had called the service department to let them know about the gas lid and then whenever I could not put it in the park.....I could get no service person to answer the telephone which made me very upset. The company did take. care of the gas lid and the parking buttonbut weeks later the car went from automatic into manual as my husband is driving down the road and then the next week it does it for me, which made me feel very unsafe about this car as we were going to travel across the country with . Also the button broke for rolling the window up and down passenger side window!!!! REALLY! I Took it back to the and they said it was our fault and we must've accidentally touched a button that caused this problem from slipping from automatic to manual. We never touched any as we were driving we were driving and keeping our eyes on the road. Then I wanted to trade for another vehicle of which it took forever to get any kind of value for this car I just purchased from them not too long before. Yes I lost everything with my trade in car and MORE! If you are deciding to go to this place of business, I'd be very very skeptical and be very aware of what you are getting into. I do not recommend this place to anyone. .

I took my restored Lincoln Town Car in to have it detailed...they waxed over grime. . I took it…read moreback and they used a Klay Bar. But only did the hood...plus they broke a small piece of plastic on the door. Plus inside windows were not done. I went to Eclyps and they did a great job. I left a message for John Coppus but he never returned my call.

The owner of this business sold my sister a car that was unfit to drive. Her safety and that of…read moreothers was put at risk. My sister was sold a 2003 Ford Focus from this dealership. She took it to a local mechanic shop to get it's first oil change and when they put it up on the lift, they noticed the entire subframe was rusted through, the car was out of alignment and the radiator was on the verge of falling out. Had she continued to drive this vehicle, she no doubt would have been in a serious, maybe fatal accident due to failure of the subframe. She sent a certified letter to the owner of Integrity asking him to make this right. He signed for the letter, but never contacted her afterward. We are very aware of what the concept of buying "As Is" means, however, if "as is" means best of luck, I hope you don't die, than I don't think this gentleman should be able to continue to sell vehicles unless he improves his practices. Thanks to Facebook, we have heard several similar stories stemming from the same dealership. We are not willing to be silent about it. My sister is paying on a loan for a car she cannot drive.

From the owner: Integrity Automall is founded on trust, integrity, and respect. We are proud to offer these values…read morein our sales and business practices so our customers keep coming back. The vehicles on our lot have the best prices and quality in the area so come by and see us today!

I booked my appointment online, was offered two different time slots, I chose the time. I received…read morea confirmation email. The morning of the appointment I received an email and text asking to say "YES" I would be coming in (which I did to both). I showed up and was told there was no record of me in the system and was questioned the entire appointment by numerous staff members about how I booked it, if I was at the correct place, used the correct website, etc. I showed the emails and texts to confirm. I was questioned until I left the appointment. While sitting throughout my time there, there were two other female customers who were told they needed unnecessary and high priced items such as windshield wipers and filters. I went in due to suspected electrical issues or sensor issues. I was told I needed a new radiator which did not match up to what the issue was at all. This was an extremely overpriced ($1000+) outcome and would not have solved the issue I went in for at all. I paid for a $200 vehicle inspection but did not get those results, only "radiator needs replaced". Extremely unhappy that I paid $200 and didn't receive the actual inspection results. My vehicle is a 2020 and has not been in an accident, gone off-roading and is well-maintained. I proceeded to leave and go get three other opinions that all said my radiator was fine. I'm a female but I'm not dumb.

Bought a brand new car here 3 years ago. 700 miles on it. 4 free oil changes. About 6 months later,…read moreI decided I wanted the all weather mats for my car. Cashed in my GMC points, give the voucher to my salesman, who said he would get them ordered. Fast forward a few months (you know, Covid shipping delays) and I haven't heard anything. Stop in to speak with him in person, he no longer works there and no one there knows anything about the floor mats or my voucher from my GMC points. I asked if I had free oil changes on file, no one knows anything. Everyone tells me I have to speak with a manager, last name Conn. So I stop in around 9 am one morning, he's not there. Stop in another day on my way to work, about 2 pm, still not there. Had to tell them that I expect a call back from him today, because their salesman took my $100 GMC voucher and never ordered the mats. That's kinda theft. Got a callback, my mats were ordered, on the house, and I had my oil changes on my account. Then 6 months after that, I find out my car, which has the elevation package, should have the black GMC badges, which it did not. I had to go in, speak with the same guy, who then has to look it up in the GMC specs and says "Huh, it is supposed to have black badges!" WHY ARE YOU SELLING THESE PACKAGES IF YOU DONT KNOW WHAT THEY ARE TO CONTAIN?!?! Fast forward to today, 2 months out of my 3 year bumper to bumper, 35,500 miles, and now my tires need replaced!! Turns out, they put the cheapest tires possible on brand new cars! Makes sense right?!?! (Insert sarcastic font here) I will never buy another car from here, and I'm hoping I don't have to have any warranty work done because I do not want to go back. I would give zero stars if I could.

I would give them a 0 for customer service if i could because we Maiden appointment to come look at…read morea car but they didn't have the decency to call us and tell us not to come because somebody had already bought it

From the owner: Chrysler, Dodge, Jeep, Ram cars & trucks. New & used vehicles. Auto repair, leasing. Oil changes.read more

If I could have left 6/5 stars for a review, I would have. Ihab at Toledo Auto Group is…read moreamazing-he's patient, worked the deal perfectly, even bumped up my trade-in value. When my new truck started misfiring a few days in, he jumped right on it and got everything fixed, no hassle. Worth every mile, I'll be back. Genuine people here who understand reality can be harsh. Thank you Ihab, the truck is amazing.

I've never met a more genuine pair of car salesman. They listened to our needs, were not pushy,…read morecared for our children during the process by bringing them snacks and letting them play in the playroom. it's a small, family business doing things right and we were at complete peace moving forward with the purchase of this car (which was in tip-top shape by the way). these guys are doing business the right way. go see them!