BUYER BEWARE…read more Summary: I purchased a used truck (and warranty) from Taylor Auto's Hyundai Dealership in Findlay. I was told that the truck had undergone a 172point inspection. The same day as the sale, thirty-two miles after purchasing the truck, the engine overheated, redlined and the check engine light came on. I did not even make it back home to Fostoria before this happened. This was caused by a coolant leak that Taylor Auto missed. Taylor Auto refused to refund the down payment & take back the defective vehicle. I purchased a used truck on Mar 22 2025 at Taylor Hyundai Findlay Auto. There were 3 criteria for my purchase. I wanted a pickup, that was less than 100k miles and I was led to believe that the truck was functional. The check engine light was not on nor was the engine overheating during the .5-mile test drive. I was told that the truck had undergone a bumper-to-bumper,172point inspection. I took that at face value. I didn't even check the coolant, brake fluid, engine oil level etc. I'm rather angry at myself for that. I blindly trusted the dealership that the vehicle was functional. That trust was broken when the engine started redlining. The engine redlining on the day that it was sold is inexcusable and means that the bumper-to-bumper inspection was either a lie or something was incompetently missed that resulted in a serious problem. Sunday [3/23] I found out that there is no legal recourse for used vehicles sold in Ohio, and by the evening I'd accepted that I'd been sold a defective truck. Tuesday [3/25] I realized I had not given Taylor Auto the opportunity to correct the situation. When I stopped by, I was informed that the general manager, Mr. Kimmel, was unavailable and was currently at a dealership in Lima. I met with Mr. Welsh the general sales manager, next door at the Taylor Auto Findlay Kia dealership. I showed Mr. Welsh and Mr. Siler [the Kia service manager who was also present] the video/pictures of the engine redlining. To the best of my memory the following was said. Mr. Welsh seemed to take offense to me saying that the truck "was clearly defective". He responded, "it's not defective, maybe it is just a small thing". Then he said, "sometimes even new vehicles need work done". He also said "We don't know if you did something to cause this"... An engine redlining is NEVER a "small" thing regardless of what led to it. I didn't think much at that moment about his new vehicles comment but in retrospect it's mildly disturbing for a general sales manager to make a comment like that. It was most likely made to downplay the seriousness of the situation. But if there is truth to his comment, I don't know if that is a reflection on Hyundai, Kia or just the Taylor Auto group in general. New vehicles should never "need work done"... His comment insinuating that between giving them a $9500 check and 32 miles later, I did something to cause the engine to redline is as insulting as it is foolish. Then we got in a disagreement about who would fix the truck as I am opposed to people I don't trust working on my property. I relented as that was the only possibility that Taylor Auto would cancel the sale & take back the defective truck. The truck was towed to Taylor Auto. Wed [3/26] I received a call from Mr. Ratliff, the Hyundai service manage. He reassured me that the 172point inspection HAD been performed and that the overheating was caused by a leak in the coolant system. This means there is no contestation that the truck was sold to me in a defective state. There was some good news. According to the people who did the 172inspection, the engine wasn't seriously damaged due to the redlining caused by the coolant leak they missed during the 172inspection... Tuesday [4/1] when I picked up the truck, I asked Mr. Ratliff how to set up a meeting with either Mr. Kimmel/Mr. Welsh. He couldn't tell me but promised to pass my request on to Mr. Welsh. 2 Days later I sent an email to Mr. Kimmel. It has been over a week [4/14] and I still haven't heard back. Apparently I was blown off. I won't do business here again.

Despite the awful reviews I still attempted to do business with Taylor of Findlay but every time I…read morecalled what I thought was the dealership, I somehow kept getting routed to a rude receptionist that seems to work from home. I live an hour away from this location and received a pre approval offer through my bank so I wanted more details before making that hour drive but she refused to let me speak to a sales associate so I will take my business elsewhere. Now I see why the reviews are so bad, I didn't even step a foot in the door and the customer service already sucks!!

Ordered 2 keys, no fob, cut/sold spouse 1 of each, then had the BALLS to charge misc shop fee to…read morecover other parts....WHAT OTHER PARTS ARE RQUIRED FOR CUTTING 2 KEYS, which they already charge $30 EACH to cut?!? Go Anywhere Else!!!

Jason Stutzman took care of everything. I had questions about the vehicle I purchased and he made…read moresure everything was taken care of properly. Also, a shout out to Heath in the service department. At the last moment he came through to help me. Took care of my questions as well!

To put things simple, a dealership lie left a wheelchair- bound child riding in the back of a car…read morethat could catch fire or explode. Furthermore, they instructed me to sue the previous owner of my car (who is a longtime customer of Warner) because the dealership rather see him get sued than provide me warranty coverage. A dealer error, which they tried to lie about now has me thinking about selling my car which I have only had for 3 weeks. Let alone paying the $700 I was quoted to disassemble the vehicle that they provided faulty service and parts on. Neither the service manager or the dealership owner know how to return phone calls, emails, or written letters asking for help in resolving this problem. I've had to exhaust time and money contacting the Better Business Bureau, the NFADA, media outlets, and attorneys to have this simple problem fixed. As a first time owner of an American car, a General Motors Product and a Buick Vehicle, this dealership has made it the last time I will buy any of these ever again.

OUTSTANDING CUSTOMER SERVICE! Sales reps are knowledgeable and friendly! Great customer…read moresatisfaction end to end on the sale and after care of a vehicle! Brad Johnson was a fantastic sales rep! I'd recommend him to anyone who wants a solid sales rep who genuinely wants to satisfy the customer rather than his quota. He'll get you in to what makes you happy and will work to get the financing you want! Thank you so much for all you've done for us Brad!

First of all. This dealership does not hold cars. They do not accept outside financing. THIS IS…read moreFULLY DISCLOSED ON THEIR WEBSITE. Any reviews with people complaining about that need to learn to read. They do not hide this fact. I spent THREE days going back and forth with the Jeremy at Findlay Chrysler Dodge Jeep Ram about a 2025 Chevy Equinox EV. The car was not on the lot so it was difficult to get all my questions answered but I decided to go ahead and purchase anyways. Transaction was simple, very easy and straight forward. Jeremy followed up with me every step of the way and made this purchase very smooth. I highly recommend them. But you have to move fast, they have a great selection of cars at a great prices so they sell them fast and do not do holds. I have bought over a dozen cars over the internet at dealerships as far away as Idaho. And this was easily one of the easist transactions I have done. Thanks to Jeremy and everyone at Findlay Chrysler Dodge Jeep Ram for making car buying on the internet so easy!

Traci Henry I would recommend that you DON'T buy any used…read morevehicles from Findlay CDJR. We bought a 2022 Ram 1500. Really nice truck with low miles. We drove over 4 hours 1 way to purchase this truck. On our way home the check engine light came on and we realized that the highbeams didn't work. We contacted Findley and they wouldn't do anything for us. The truck was supposedly still under factory warranty because the original purchase date was April 2024. We took it to a local dealer and they explained that the factory warranty wasn't valid because the truck was originally titled in Canada and the warranty doesn't transfer to the United States. We contacted Findlay again and they said we sale our vehicles as is, you should have purchased the extended warranty. Findlay CDJR does not back their vehicles.

The recall work was done well and in a timely manner. However, last time there was recall work to…read morebe done, they gave ma a tank of gas, and I felt they should have done so this time. Also when rotating the tires they didn't check the pressure as the check tires light came on the next day. Otherwise well done.

Process was very easy! Got the Ford Bronco Heritage Addition! ABSOLUTELY love it! Anthony always…read moregoes above and beyond to help us! Thank you so much!!

"Serious concerns about paperwork and signatures - documentation included."…read more My experience with Taylor Kia of Findlay has been extremely distressing and is still ongoing. My husband and I are both permanently disabled. I live with autism and PTSD, which makes high-pressure environments very difficult for me. Despite clearly stating multiple times that we could not afford and did not want to take out a loan, we left the dealership in a situation where a loan had been created in our name. Several serious issues occurred during this process that I am now disputing. * Documents containing my signature that I did not sign. One document shows a computer timestamp of 5:07 PM on Dec 18, 2025 and contains my signature. However, our home security camera shows my husband arriving to pick me up at our home, and we did not pull away until 6:04 PM. The dealership is approximately 1.3 miles away. This timeline raises serious questions about how that document was completed. * Repeated or identical signatures across multiple documents. Several signatures appear identical and do not match how I am physically able to sign my name today due to medical limitations. * High-pressure sales environment. At one point I raised my voice after repeatedly explaining that we could not afford the vehicle and did not want financing. * Significant financial discrepancy. Vehicle valuation sources such as Kelley Blue Book show a large difference between estimated vehicle value and the loan amount currently listed in my Capital One account. Because of these concerns, I have begun filing complaints and requesting assistance from several organizations, including: the Ohio Attorney General Disability Rights Ohio the Autism Society I am also preparing documentation to present to law enforcement regarding the disputed signatures. This situation has caused extreme financial and emotional stress for our household. I am sharing this experience so that other consumers--especially disabled consumers--can be aware and take extra care when dealing with this dealership. I hope this situation can be corrected and resolved appropriately. If you have read my BBB complaint, The business letter clearly did not touch any type of topic that would lead to my meaning of resolved appropriately. I do plan on clarifying the reasons very soon. There is only so much space in a review to detail more than I already have.

Sold my sister a car that had a few issues, they promised to fix them. When I brought the car in to…read moreget things fixed, the manager said he wasn't going to honor the othe managers promise. Beware, they lie .

I recently went to this dealership with a friend because we were both in the market for a new…read morevehicle. We were then given separate salesmen to start looking at cars. I ended up with Maurice and my experience was not nearly as pleasant as my friends. I felt as though I was misled several times and then advised to get a vehicle that had damage to the hood and was told they "might" be able to get it fixed for me. This was not even the car I wanted, he told me that car "wasn't good for me" without explaining why. I decided I did not want to proceed with the sale due to this and was pushed by this salesman heavily. To the extent that it became apparent I was being treated differently because I was a single woman there without a man. Once this salesman realized the sale wasn't going to go through he started trying to pressure my friend and telling her confidential information about my loan & to get me to close the deal and attempted to make me feel like I wouldn't be able to secure a deal anywhere else. My friend had Christian and her experience was really good, she ended up leaving with a car. I ended up leaving without a car and needing to have a conversation with the manager. The manager was very professional and handled my concerns. I don't think this is a reflection of the dealership as a whole but more so that specific salesman.

I really wish you could give zero stars. Typical bad dealership with Sales Managers who are not…read moregood at their job. Arrogant jerk (Dan G) for example was terrible to work with. I can see why their overall ratings are so low. Toyota should take a closer look at this dealership and the people representing their name.

Bought a car from here. Brittany Jackson was amazing. but brought my car in for an oil change…read more and when it was done. I have a stabilizer trac error. and no ABS or Trac Control. it wasnt like that before. and was told it was nothing they did. and would have to pay to have it fixed. shouldn't have to pay for it. if it wasn't like that before.

Stellar purchase experience…read more While we live 90 miles away in Columbus, I reached out anyway because they had the exact color and configuration in the model we wanted. We'd already decided on the car after driving one much closer to home, but we had trouble getting a response from the salesperson who'd helped us with the test drive, so after a couple of attempts we gave up and moved on. When we connected with Keegan at LaRiche, we were able to quickly put together a compelling deal quickly and easily via email/phone, and then we simply dropped in, signed, and drove the car home. I don't know what else to say, because it was just that pleasant and easy.

I am very pleased with the work done by LaRiche's Detail shop. I dropped my car off before 8 a.m…read more and a service tech (the gentleman who ended up detailing my car) drove me to work. The results were better than I'd even hoped: residues of various kinds buffed off the exterior, all stickers removed from windows as requested, interior absolutely spotless with vinyl and leather reconditioned. Mine is a 14 year-old car that not been detailed in 5 years and it looks almost brand new! The only (minor) issues: *Floor mats were very wet and needed two full days to dry *Communication with main service dept very poor- when car was returned to me, I was told to pay at the detail shop. When I drove back to detail shop, was told I needed to pay at dealership down the road or pay over phone with cc. A minor inconvenience, but one that could have easily been avoided. *Website does clearly state that headlight restoration is a separate fee. I will definitely be recommending this detailing service. Thanks, LaRiche.

Horrible experience. Their service center provides the most horrible customer service possible…read more Brit, a service employee, straight up lied on multiple occasions to my face and over the phone. Would not help when I asked simple questions or gave attitude when I ask if I could get clarification on an issue. Multiple times she said she would do something then never did. When asked to contact another dealership to get information on am issue she said she would not do it. This is exactly why people dislike dealerships and this experience was so much worse than I had hoped for. I was recommended to come here and I wish I hadn't. If you can help it go somewhere else.