Terrance was amazing and made the long process fun. Will definitely go see him again in the futureread more

BUYER BEWARE…read more Summary: I purchased a used truck (and warranty) from Taylor Auto's Hyundai Dealership in Findlay. I was told that the truck had undergone a 172point inspection. The same day as the sale, thirty-two miles after purchasing the truck, the engine overheated, redlined and the check engine light came on. I did not even make it back home to Fostoria before this happened. This was caused by a coolant leak that Taylor Auto missed. Taylor Auto refused to refund the down payment & take back the defective vehicle. I purchased a used truck on Mar 22 2025 at Taylor Hyundai Findlay Auto. There were 3 criteria for my purchase. I wanted a pickup, that was less than 100k miles and I was led to believe that the truck was functional. The check engine light was not on nor was the engine overheating during the .5-mile test drive. I was told that the truck had undergone a bumper-to-bumper,172point inspection. I took that at face value. I didn't even check the coolant, brake fluid, engine oil level etc. I'm rather angry at myself for that. I blindly trusted the dealership that the vehicle was functional. That trust was broken when the engine started redlining. The engine redlining on the day that it was sold is inexcusable and means that the bumper-to-bumper inspection was either a lie or something was incompetently missed that resulted in a serious problem. Sunday [3/23] I found out that there is no legal recourse for used vehicles sold in Ohio, and by the evening I'd accepted that I'd been sold a defective truck. Tuesday [3/25] I realized I had not given Taylor Auto the opportunity to correct the situation. When I stopped by, I was informed that the general manager, Mr. Kimmel, was unavailable and was currently at a dealership in Lima. I met with Mr. Welsh the general sales manager, next door at the Taylor Auto Findlay Kia dealership. I showed Mr. Welsh and Mr. Siler [the Kia service manager who was also present] the video/pictures of the engine redlining. To the best of my memory the following was said. Mr. Welsh seemed to take offense to me saying that the truck "was clearly defective". He responded, "it's not defective, maybe it is just a small thing". Then he said, "sometimes even new vehicles need work done". He also said "We don't know if you did something to cause this"... An engine redlining is NEVER a "small" thing regardless of what led to it. I didn't think much at that moment about his new vehicles comment but in retrospect it's mildly disturbing for a general sales manager to make a comment like that. It was most likely made to downplay the seriousness of the situation. But if there is truth to his comment, I don't know if that is a reflection on Hyundai, Kia or just the Taylor Auto group in general. New vehicles should never "need work done"... His comment insinuating that between giving them a $9500 check and 32 miles later, I did something to cause the engine to redline is as insulting as it is foolish. Then we got in a disagreement about who would fix the truck as I am opposed to people I don't trust working on my property. I relented as that was the only possibility that Taylor Auto would cancel the sale & take back the defective truck. The truck was towed to Taylor Auto. Wed [3/26] I received a call from Mr. Ratliff, the Hyundai service manage. He reassured me that the 172point inspection HAD been performed and that the overheating was caused by a leak in the coolant system. This means there is no contestation that the truck was sold to me in a defective state. There was some good news. According to the people who did the 172inspection, the engine wasn't seriously damaged due to the redlining caused by the coolant leak they missed during the 172inspection... Tuesday [4/1] when I picked up the truck, I asked Mr. Ratliff how to set up a meeting with either Mr. Kimmel/Mr. Welsh. He couldn't tell me but promised to pass my request on to Mr. Welsh. 2 Days later I sent an email to Mr. Kimmel. It has been over a week [4/14] and I still haven't heard back. Apparently I was blown off. I won't do business here again.

I have always had a great experience there. Service and sales. I just keep going back. Ask for…read moreEddie.

Jason Stutzman took care of everything. I had questions about the vehicle I purchased and he made…read moresure everything was taken care of properly. Also, a shout out to Heath in the service department. At the last moment he came through to help me. Took care of my questions as well!

To put things simple, a dealership lie left a wheelchair- bound child riding in the back of a car…read morethat could catch fire or explode. Furthermore, they instructed me to sue the previous owner of my car (who is a longtime customer of Warner) because the dealership rather see him get sued than provide me warranty coverage. A dealer error, which they tried to lie about now has me thinking about selling my car which I have only had for 3 weeks. Let alone paying the $700 I was quoted to disassemble the vehicle that they provided faulty service and parts on. Neither the service manager or the dealership owner know how to return phone calls, emails, or written letters asking for help in resolving this problem. I've had to exhaust time and money contacting the Better Business Bureau, the NFADA, media outlets, and attorneys to have this simple problem fixed. As a first time owner of an American car, a General Motors Product and a Buick Vehicle, this dealership has made it the last time I will buy any of these ever again.

OUTSTANDING CUSTOMER SERVICE! Sales reps are knowledgeable and friendly! Great customer…read moresatisfaction end to end on the sale and after care of a vehicle! Brad Johnson was a fantastic sales rep! I'd recommend him to anyone who wants a solid sales rep who genuinely wants to satisfy the customer rather than his quota. He'll get you in to what makes you happy and will work to get the financing you want! Thank you so much for all you've done for us Brad!

We almost didn't drive over to Ohio due to reviews…read more However-- The team went above and beyond by staying late to help us complete the purchase and get our vehicle home the same day. Ben was especially enjoyable to work with--friendly, knowledgeable, and easy to talk to throughout the entire process. He made everything smooth and stress-free. We truly appreciated the excellent customer service and would highly recommend Findlay Chrysler Jeep Dodge to anyone looking for a vehicle.

Huge red flag for anyone looking to do business at this dealership. I was at the final stages of…read morepurchasing a vehicle that we really liked and then at the 12th hour I was informed that I was not allowed to bring my own financing to the dealership. They would not allow any financing outside of the dealership and they do that so that they can make additional money on the backend by marking up your interest rate and getting kickbacks from their lenders. Something I was not willing to do as my credit union is going to finance whatever I end up purchasing, I'm going to end up purchasing at a different dealership. I would be highly cautious of doing business here.

They sold me a car. Had no coolant in it oil light came on after 3days. The air filter was bad…read more They did fix it when I brought it back.

Process was very easy! Got the Ford Bronco Heritage Addition! ABSOLUTELY love it! Anthony always…read moregoes above and beyond to help us! Thank you so much!!

Bought a brand new Kia optima sport. I got a great deal on the car and the salesman Russ was very…read morenice and helpful. They really helped me to get the loan and get my payments down to where I can afford them. I had to go back today because I noticed some paint missing on the hood by the windshield. They didn't argue with me at all and will fix it for free. They even took the time to explain what caused the issue. I highly recommend Russell Hartman for your next vehicle, very friendly and very honest.

My car is a 2025. it started having a lot of problems including overheating one random day. it was…read moretowed in and for 3 days they "lost my car" they have had my car for almost a week and will have it for another week to 2 weeks. They don't have any loaners they can put me in so they put me on the "waiting list" DO NOT ever go here to get a car. at this point they can have the damn car back I will go somewhere else. I have a kid in sports I work a full time job and have doctors appointment. I cannot go without a vehicle.

I would like to leave negative stars. We have been long term customers of this dealership and have…read moreexperienced multiple instances of disappointment. The most recent was when we purchased a used - 220,000 mile vehicle and overpaid significantly for it, we were promised two measly free oil changes. Each oil change was met with "no record of this and that" and "we can't honor it". We called ahead and spoke to Dan in the service department who assured us there would be no issue, upon pickup, they wanted to charge full cost. Where is the customer service? Where is the follow through? Do better Great Lakes.

I recently went to this dealership with a friend because we were both in the market for a new…read morevehicle. We were then given separate salesmen to start looking at cars. I ended up with Maurice and my experience was not nearly as pleasant as my friends. I felt as though I was misled several times and then advised to get a vehicle that had damage to the hood and was told they "might" be able to get it fixed for me. This was not even the car I wanted, he told me that car "wasn't good for me" without explaining why. I decided I did not want to proceed with the sale due to this and was pushed by this salesman heavily. To the extent that it became apparent I was being treated differently because I was a single woman there without a man. Once this salesman realized the sale wasn't going to go through he started trying to pressure my friend and telling her confidential information about my loan & to get me to close the deal and attempted to make me feel like I wouldn't be able to secure a deal anywhere else. My friend had Christian and her experience was really good, she ended up leaving with a car. I ended up leaving without a car and needing to have a conversation with the manager. The manager was very professional and handled my concerns. I don't think this is a reflection of the dealership as a whole but more so that specific salesman.

Bought a car from here. Brittany Jackson was amazing. but brought my car in for an oil change…read more and when it was done. I have a stabilizer trac error. and no ABS or Trac Control. it wasnt like that before. and was told it was nothing they did. and would have to pay to have it fixed. shouldn't have to pay for it. if it wasn't like that before.

Stellar purchase experience…read more While we live 90 miles away in Columbus, I reached out anyway because they had the exact color and configuration in the model we wanted. We'd already decided on the car after driving one much closer to home, but we had trouble getting a response from the salesperson who'd helped us with the test drive, so after a couple of attempts we gave up and moved on. When we connected with Keegan at LaRiche, we were able to quickly put together a compelling deal quickly and easily via email/phone, and then we simply dropped in, signed, and drove the car home. I don't know what else to say, because it was just that pleasant and easy.

I am very pleased with the work done by LaRiche's Detail shop. I dropped my car off before 8 a.m…read more and a service tech (the gentleman who ended up detailing my car) drove me to work. The results were better than I'd even hoped: residues of various kinds buffed off the exterior, all stickers removed from windows as requested, interior absolutely spotless with vinyl and leather reconditioned. Mine is a 14 year-old car that not been detailed in 5 years and it looks almost brand new! The only (minor) issues: *Floor mats were very wet and needed two full days to dry *Communication with main service dept very poor- when car was returned to me, I was told to pay at the detail shop. When I drove back to detail shop, was told I needed to pay at dealership down the road or pay over phone with cc. A minor inconvenience, but one that could have easily been avoided. *Website does clearly state that headlight restoration is a separate fee. I will definitely be recommending this detailing service. Thanks, LaRiche.

Horrible experience. Their service center provides the most horrible customer service possible…read more Brit, a service employee, straight up lied on multiple occasions to my face and over the phone. Would not help when I asked simple questions or gave attitude when I ask if I could get clarification on an issue. Multiple times she said she would do something then never did. When asked to contact another dealership to get information on am issue she said she would not do it. This is exactly why people dislike dealerships and this experience was so much worse than I had hoped for. I was recommended to come here and I wish I hadn't. If you can help it go somewhere else.