I am very pleased with the work done by LaRiche's Detail shop. I dropped my car off before 8 a.m…read more and a service tech (the gentleman who ended up detailing my car) drove me to work. The results were better than I'd even hoped: residues of various kinds buffed off the exterior, all stickers removed from windows as requested, interior absolutely spotless with vinyl and leather reconditioned. Mine is a 14 year-old car that not been detailed in 5 years and it looks almost brand new! The only (minor) issues: *Floor mats were very wet and needed two full days to dry *Communication with main service dept very poor- when car was returned to me, I was told to pay at the detail shop. When I drove back to detail shop, was told I needed to pay at dealership down the road or pay over phone with cc. A minor inconvenience, but one that could have easily been avoided. *Website does clearly state that headlight restoration is a separate fee. I will definitely be recommending this detailing service. Thanks, LaRiche.

Horrible experience. Their service center provides the most horrible customer service possible…read more Brit, a service employee, straight up lied on multiple occasions to my face and over the phone. Would not help when I asked simple questions or gave attitude when I ask if I could get clarification on an issue. Multiple times she said she would do something then never did. When asked to contact another dealership to get information on am issue she said she would not do it. This is exactly why people dislike dealerships and this experience was so much worse than I had hoped for. I was recommended to come here and I wish I hadn't. If you can help it go somewhere else.

Super impressed with the entire team. Davron, Andre, and staff are just nice people. They make the…read moreentire process simple, friendly, and low pressure. I got the exact vehicle I wanted way faster than I was anticipating. Will be back!

Yall should ask for Riley he is a good guy helped me out took a f150 into service and went to pick…read moreit up they were supposed to charge me 100 dollars but he took care of it great guy!

I have always had a great experience there. Service and sales. I just keep going back. Ask for…read moreEddie.

Jason Stutzman took care of everything. I had questions about the vehicle I purchased and he made…read moresure everything was taken care of properly. Also, a shout out to Heath in the service department. At the last moment he came through to help me. Took care of my questions as well!

I would like to leave negative stars. We have been long term customers of this dealership and have…read moreexperienced multiple instances of disappointment. The most recent was when we purchased a used - 220,000 mile vehicle and overpaid significantly for it, we were promised two measly free oil changes. Each oil change was met with "no record of this and that" and "we can't honor it". We called ahead and spoke to Dan in the service department who assured us there would be no issue, upon pickup, they wanted to charge full cost. Where is the customer service? Where is the follow through? Do better Great Lakes.

I recently went to this dealership with a friend because we were both in the market for a new…read morevehicle. We were then given separate salesmen to start looking at cars. I ended up with Maurice and my experience was not nearly as pleasant as my friends. I felt as though I was misled several times and then advised to get a vehicle that had damage to the hood and was told they "might" be able to get it fixed for me. This was not even the car I wanted, he told me that car "wasn't good for me" without explaining why. I decided I did not want to proceed with the sale due to this and was pushed by this salesman heavily. To the extent that it became apparent I was being treated differently because I was a single woman there without a man. Once this salesman realized the sale wasn't going to go through he started trying to pressure my friend and telling her confidential information about my loan & to get me to close the deal and attempted to make me feel like I wouldn't be able to secure a deal anywhere else. My friend had Christian and her experience was really good, she ended up leaving with a car. I ended up leaving without a car and needing to have a conversation with the manager. The manager was very professional and handled my concerns. I don't think this is a reflection of the dealership as a whole but more so that specific salesman.

We were 5.5 hours into our trip to Florida from Michigan when the check engine light came on and…read morethe acceleration went from 70 to 40 on I75. YIKES! This was 3pm on a Friday right after Christmas. During our call a nice service advisor explained they were busy but to come in for diagnostic to see if vehicle was safe to drive. Once there, Alex Bibler, Assistant Service Manager, helped us. We were gone within an hour after diagnostics indicated the air filter sensor strap wasn't making a solid connection. (On Monday of this week our local Cadillac dealer changed the oil and inspected the air filter). LaRiche took it for a test ride, washed our car and detailed the interior. We'll front seats forward. (Car was packed to the gills) Unbelievably they did all this without charging us anything. Alex is our trip hero! He exemplified everything you'd want in a great service encounter.

Always take good care of us when getting my car serviced there! Easy appointment and car drop offread more

From the owner: Welcome to Spitzer Buick GMC. With a long-standing tradition of serving the community, Spitzer…read moreBuick GMC is pleased to be your go-to Buick GMC dealer in Findlay, OH. Our commitment to customer satisfaction runs deep and we believe in offering only the most luxurious lineup of GMC and Buick vehicles for you to test drive. In addition, Spitzer Buick GMC is home to an expert finance team, a friendly sales team and a state-of-the-art service center stocked with genuine OEM parts. We strive to care for all of your automotive needs at our Buick GMC dealership in Findlay, OH. Stop in to see us today.

To put things simple, a dealership lie left a wheelchair- bound child riding in the back of a car…read morethat could catch fire or explode. Furthermore, they instructed me to sue the previous owner of my car (who is a longtime customer of Warner) because the dealership rather see him get sued than provide me warranty coverage. A dealer error, which they tried to lie about now has me thinking about selling my car which I have only had for 3 weeks. Let alone paying the $700 I was quoted to disassemble the vehicle that they provided faulty service and parts on. Neither the service manager or the dealership owner know how to return phone calls, emails, or written letters asking for help in resolving this problem. I've had to exhaust time and money contacting the Better Business Bureau, the NFADA, media outlets, and attorneys to have this simple problem fixed. As a first time owner of an American car, a General Motors Product and a Buick Vehicle, this dealership has made it the last time I will buy any of these ever again.

OUTSTANDING CUSTOMER SERVICE! Sales reps are knowledgeable and friendly! Great customer…read moresatisfaction end to end on the sale and after care of a vehicle! Brad Johnson was a fantastic sales rep! I'd recommend him to anyone who wants a solid sales rep who genuinely wants to satisfy the customer rather than his quota. He'll get you in to what makes you happy and will work to get the financing you want! Thank you so much for all you've done for us Brad!

Terrance was amazing and made the long process fun. Will definitely go see him again in the futureread more

BUYER BEWARE…read more Summary: I purchased a used truck (and warranty) from Taylor Auto's Hyundai Dealership in Findlay. I was told that the truck had undergone a 172point inspection. The same day as the sale, thirty-two miles after purchasing the truck, the engine overheated, redlined and the check engine light came on. I did not even make it back home to Fostoria before this happened. This was caused by a coolant leak that Taylor Auto missed. Taylor Auto refused to refund the down payment & take back the defective vehicle. I purchased a used truck on Mar 22 2025 at Taylor Hyundai Findlay Auto. There were 3 criteria for my purchase. I wanted a pickup, that was less than 100k miles and I was led to believe that the truck was functional. The check engine light was not on nor was the engine overheating during the .5-mile test drive. I was told that the truck had undergone a bumper-to-bumper,172point inspection. I took that at face value. I didn't even check the coolant, brake fluid, engine oil level etc. I'm rather angry at myself for that. I blindly trusted the dealership that the vehicle was functional. That trust was broken when the engine started redlining. The engine redlining on the day that it was sold is inexcusable and means that the bumper-to-bumper inspection was either a lie or something was incompetently missed that resulted in a serious problem. Sunday [3/23] I found out that there is no legal recourse for used vehicles sold in Ohio, and by the evening I'd accepted that I'd been sold a defective truck. Tuesday [3/25] I realized I had not given Taylor Auto the opportunity to correct the situation. When I stopped by, I was informed that the general manager, Mr. Kimmel, was unavailable and was currently at a dealership in Lima. I met with Mr. Welsh the general sales manager, next door at the Taylor Auto Findlay Kia dealership. I showed Mr. Welsh and Mr. Siler [the Kia service manager who was also present] the video/pictures of the engine redlining. To the best of my memory the following was said. Mr. Welsh seemed to take offense to me saying that the truck "was clearly defective". He responded, "it's not defective, maybe it is just a small thing". Then he said, "sometimes even new vehicles need work done". He also said "We don't know if you did something to cause this"... An engine redlining is NEVER a "small" thing regardless of what led to it. I didn't think much at that moment about his new vehicles comment but in retrospect it's mildly disturbing for a general sales manager to make a comment like that. It was most likely made to downplay the seriousness of the situation. But if there is truth to his comment, I don't know if that is a reflection on Hyundai, Kia or just the Taylor Auto group in general. New vehicles should never "need work done"... His comment insinuating that between giving them a $9500 check and 32 miles later, I did something to cause the engine to redline is as insulting as it is foolish. Then we got in a disagreement about who would fix the truck as I am opposed to people I don't trust working on my property. I relented as that was the only possibility that Taylor Auto would cancel the sale & take back the defective truck. The truck was towed to Taylor Auto. Wed [3/26] I received a call from Mr. Ratliff, the Hyundai service manage. He reassured me that the 172point inspection HAD been performed and that the overheating was caused by a leak in the coolant system. This means there is no contestation that the truck was sold to me in a defective state. There was some good news. According to the people who did the 172inspection, the engine wasn't seriously damaged due to the redlining caused by the coolant leak they missed during the 172inspection... Tuesday [4/1] when I picked up the truck, I asked Mr. Ratliff how to set up a meeting with either Mr. Kimmel/Mr. Welsh. He couldn't tell me but promised to pass my request on to Mr. Welsh. 2 Days later I sent an email to Mr. Kimmel. It has been over a week [4/14] and I still haven't heard back. Apparently I was blown off. I won't do business here again.