We walked into the store on a busy Saturday afternoon & were immediately greeted and felt welcomed! Met an associate who engaged with us and started showing us around. She was very hospitable, kind and offered us beverages. Asked just the right amount of questions, good conversation and ended up having a friend in common. We ended up shopping around at David Yurman and Cartier but ultimately came back to T&C. Thank you Linda for your assistance and warmth- we love our rings! read more

A year and a half ago, my husband proposed with a beautiful ring which was over $25k. Fast forward to today. The diamond fell out despite an alleged lifetime warranty on the ring. I work at a desk job and can't think of any reason why the prongs wouldn't stay after less than 2 years. To add salt to this all, Tiffany's is asking for $875 to fix it! This is after speaking to two sales representatives and being a loyal customer. While I have received great service previously, I am very frustrated and disappointed in the store and their service. I would not recommend buying from Tiffany's. read more

Tiffany & Co - My damaged engagement ring that Tiffany's wants $875 to fix it. - Jewelry Near Me - Troy, Michigan

NEW **UPDATE** Nick reached out to my fiancé, apologized about the inconvenience we experienced, and had my diamonds remounted on the ring I originally wanted. Unfortunately we still did have to shell out $500 extra but he did say normally it would be $1000 to remount so we did get some accommodation there. I had a WAY better experience with Nick and Shin-Yi. Maybe we will come back for our wedding bands after all!! Thank you Nick and Shin-Yi. read more

No one spoke, no one said hello can I help you? No one looked in my direction. This location missed out on a huge sell for the company due to the unprofessionalism displayed to a potential client. Does anyone work there of color? Race may have played a role of total dismissal of service. I will not return back to that location again. I will be reaching out elsewhere to place another complaint about this particular location. read more

My mom and I initially stopped in to have pieces we own cleaned. We opted to look at items while inside. Lisa Hajjar was the Client Advisor who assisted us. She made our experience so exceptional that we returned the next day to make purchases. My mom purchased a new bracelet while I purchased perfume. I was able to try on a set of pearls which will be my next purchase for my birthday in June. read more

Terrible service, assistance was rude and didn't want to give me the time of day. I went in to buy a few Christmas gifts, after waiting for 30 minutes, despite workers being available, I was rushed and met with a poor attitude. Not my first bad experience at this location. read more

Took Tiffany earring in for repair, waited three weeks to get it back. Little did I know it was sent to NY! Got it back, repair didn't even match the other earring. Customer service is lacking terribly and for their prices you'd think they could get a simple repair done correctly. The workmanship doesn't live up to the name, that's for certain. read more

Sadly, they don't have exact n cklace whta I have been looking for many years after I lost it from my younger sisters first wedding . Someon gave this gorgeous creamy ivory heart shaped pearls necklace which I couldn't stop wearing it everyday! I became so devastated there is not th same what I want have it back on my neckagqin. This was my sister s idea told me to take it off fro her first wedding, so I did then I screamed when it is all gone after I had someon god it for me. Until next day.. nobody can find it again for serveral days.. I knew it is already went into disappearance for good back in May 2005! I got this beautiful heart shaped pearls necklace back in June 2000. I don't know he no on offer me for exact same on necklace I owild need it for luck charm.... Extremely overpriced!!!! Unfortunately, this most famous Jewlery & other items by this company turned out into overcrowded around each corner in lines from this store under same company under Tiffany & Co... read more

I have been to many a Tiffany's and have never had such terrible service. I came in knowing exactly what I wanted. Two necklaces and a new pair of earrings. After standing for awhile while the service attendant at the counter was working with someone else, some new customers had come in and were walking around looking as well. After about another five minutes when she was done with her existing client we patiently moved forward a bit to say what we wanted to buy and the sales attendant turned her back on us and moved on to the next couple because they were being loud about the wait. This happened twice before I just decided I no longer wanted to purchase anything from this store ever again. Unfortunate since I really do love the quality of Tiffany's jewelry and I wanted to get my Mother's Day gifts here. read more

I do love this store ! Walking out with the Tiffany Blue box and bag, a nice feeling. We were doing a little Friday afternoon Somerset shopping and strolling past Tiffany's, I saw through the window the sales woman who sold us my engagement ring. Christine is such a wonderful person and was so patient with us (me) when we picked out THE RING we stopped in to say hi. Long story short, this lucky girl ended up with a cute pair of sterling ear rings and a blue box to carry it in. The Somerset location has a good selection and the staff is very helpful. One day i plan on visiting the flagship store in NYC. A girl can dream :) read more

The mind just spins when you get a call from your father asking " I need your help with something personal " I blinked a couple of times and in what I am sure was a very hesitant voice ...sure dad.. whats up ? Relief swept over me when he explained that his and moms anniversary was coming up and he needed help in picking out some jewelry for her. Perfect, I get to go shopping with someone else's money So we go to Somerset and end up at the Tiffany store. We were helped by Christine, and she was very helpful. We spend almost 2 hours looking and trying on with me as the hand/neck/wrist model before we picked out something beautiful. Christine offered us drinks and a nice little side room to sit while we made our selection. Beautiful product, great service and walking out of the store with the Tiffany Blue bag.... priceless... And was Mom surprised.... Happy 30 years ! read more

If you are going To buy jewelry then save time come straight to Tiffany,dont bother with Zayles or Kays , there really is only one place to buy that Engagement or Wedding ring, those Christmas Earrings or that Valentines day Chain. Yes they are pricey but the service & even the blue box are worth it. Tiffany stores worldwide are excellence, it doesn't matter where you purchase an item you can always take it in for cleaning, repair etc.... Tiffany are head & shoulder above their competition & the only store in our area is at somerset collection. Product & Service is superb. read more

Great customer service from christine I got a pair of Tiffany sunglasses and over time they warped a little and I took them in and Christine replaced them with a new pair with no questions asked. I love going in to look and try on the fancy jewelry. Everyone is so nice and friendly. I like that they don't try to hard on selling u they let you take your time. The jewelry sells it self. read more

So, yes, this is the famous "tiffany blue" bag jewelery store, and yes, the diamonds were more brilliant than any I have ever seen (I mean, when you walk in, the whole store literally sparkles, these diamonds are like none other), and yes, you will win major browine points (or bragging rights if you're the recipient) if you purchase jewelry from Tiffany & Co...HOWEVER, (let me preface this with saying I am not by any means uber rich, and I only purchased a cheap, by their standards, pair of pearl earrings) isn't half the reason you spend super mega bucks at a jewelry store about the experience and customer service? I was so excited to go to Tiffany & Co. and spend some major money and buy myself a very beautiful (wonderful quality) pair of pearl earrings. How could I go wrong? What could ruin my mood? Well, the service definitely did. I walked in the store to find about 5 sales people behind their engagement ring counters chatting to each other...they didn't even acknowledge my presence, not even once I started browsing their cases (one employee was even rudely leaning on the counter, from the customer side of the case, blocking my view, and even though I was showing interest, never moved). I may be wrong here, but isn't it the goal of sales staff to be overbearing and annoyingly helpful??? I made my way down some steps into the lower part of the store where the more reasonably priced (or in Tiffany terms "cheap") jewelry items are located (the sales staff here was more receptive and at least said hello). I was so turned off I decided to leave. Because Tiffany & Co. jewelry is really and truly superior to the competition, I did eventually decide to come back another day and purchase my earrings. I got the same reception upon first entering the store so I headed straight down to the cheap section and picked out my earrings. The only saving grace (and only reason for 2 stars rather than only 1) is the one wonderful sales woman down there who remembered me browsing previously and seemed happy to help me with my purchase. Basically, Tiffany & Co. is great, but that doesn't mean this location is. I am the kind of person who is all about the experience and I would never go back to this store based on the quality of service I received. Especially when spending some major money on a superior product, I would expect to be treated far differently. read more

I received a damage gift and they were awesome on the phone and in person to help me.

I went into the store to return a purchase ($300) and was told I was unable to return it at the time as they had no cash available to give me. They offered to send me a check within 10 days....unbelievable right? They are not the kindest people, however, after I declined the 10 day check offer, the salesperson offered to call me once they had a cash purchase that day. I had shopping to do, so i agreed. Approximately 5 hours later, no call, so I went back into the store requesting to speak with the manager. Still unbelievable, he gave the the "no cash in the store story" and offered"10 day check"...to which I stated was unacceptable. The empty bags would cost more than $300 at Tiffany's right?. Well, surprisingly they found cash for refund. Caviat: I don't want to even think that I was a victim of racial profiling, however, it makes one think so! read more

My wife loves it here, very helpful. Special thanks to Nahren for all her help over the years!

Engagement ring and wedding band are from here ... I'm in love with my set ...Service is excellent for cleaning your jewelry..Yes a buyer will end up spending more because you are paying for the brand name on top of the jewelry price ...but at least it's very reassuring that it's a reliable jeweler that you can trust ... Also the diamond is cut in a beautiful way that reflects a lot of light .. I personally would rather have a smaller ring that shines than a huge rock that is dull... If you are a male looking to buy diamonds/gold platinum ask for LEE she is very informative .. read more

There are few colors as recognized as the Tiffany Blue when it comes to jewelry. This place has the highest quality items, a beautiful store, and decent customer service when you're buying something. I used to ask for Tiffany jewelry as a gift for every birthday...until their prices just skyrocketed out of my price range each year. I have never seen such blue sapphires, clear white diamonds, and the artistry of each designer and piece is beautiful and timeless. However, if you had a jeweler custom make some of their simple pieces (like an eternity band for example), you'll pay a quarter of the price for the same quality item. When I had an issue with a piece, I still had to pay an additional $60 to get it repaired, even though my bracelet wasn't even a month old. After spending close to $400 on it, you would think any damage in that short period of time would be covered. I paid that much for a sterling silver and onyx bead bracelet, not a solid gold bangle. If you like white gold, they only have platinum (which drives the price). My main issue is how high the prices get each year to receive that item in the classic Tiffany box. While the pieces are exquisite, you are paying mostly for the name. I'd rather put that money towards a bigger diamond or real gold, rather than spend it on sterling silver just to say it's from Tiffany's. I don't deny their quality is top notch, I just think for how much you spend, you should be getting a lot more for your money. Also, their customer service should be as nice in the repair department as they are on the sales floor... read more

Tiffany & Co - Beautiful Jewelry and Store - Jewelry Near Me - Troy, Michigan

I adore Tiffany and Co. jewelry, their quality is amazing! The service is wonderful when you can get it. Just don't dress like a scrub when you go in. From personal experience, I definitely felt profiled due to the lack of attention. I waited 15 minutes with a friend and walked out. read more

I was assisted by Angelina Lai who was exceptional in providing top notch customer service. I was shopping for an anniversary gift for my wife but was not sure exactly what to get. Angelina greeted me at the door, asked questions about my wife's taste and offered a few suggestions. To my surprise, Angelina even left a voice message congratulating us on our anniversary and made sure that my wife was happy. My wife loves the gift! I will be shopping at the Somerset Collection location with Angelina from now on. I can't say enough good things about her. read more

Fantastic and highly professional. Great jewelery. My favorite!

If zero stars were possible, that's what I would assign this store. Pretentious, rude, arrogant GM and employees - totally lacking basic customer service skills. When I arrived, there were three employees sitting and talking. One other employee was with a customer. No one offered to help me so I kept walking toward the counters as I had done my research and knew the exact items I wanted to purchase. They finally got the attention of one of the talking employees and he proceeded to speak flippantly and tell me what I should have done. I asked to speak to a manager. Glen, GM did not take my concern seriously. They were all rude and don't represent the brand well. I refuse to spend a dime there. I travel a lot and have never been treated so poorly in a Tiffany's store. They refused to share their regional VP's contact info. If I get a spare moment, I will write them as this store desperately needs training. If you live in Michigan, don't shop here. If you really want a Tiffany's piece, save yourself the poor treatment and buy it online. read more

My husband took me to the Tiffany store located at the Somerset Collection. Nancy greeted us immediately upon our entering the store. The ring I had chosen was not available in my size but she very quickly located one and arranged for it to be shipped to my home. We were treated extremlely well at this establishment; especially in view of the fact that we came from the Lansing area to shop. I wanted the ring engraved and she produced a paper that showed all of the beautiful scripts that Tiffanys offers and informing me that all engraving done by Tiffanys is by hand, not machine. Upon our exit every associate who was not busy with a customer smiled and offered an exit greeting. It just does not get any better than the Tiffanys located at the Somerset Collectiom in Troy Michigan. Mary Ann Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I received great customer service when I went into the Tiffany & Co. store at Somerset. I had a key ring that I had gotten as a present over a year ago and I lost the screwball at the end of the key ring. I brought in my key ring and they replaced it no problem, with no cost to me. Everyone was pleasant and I was helped right away. I work in retail too and am always taking note on customer service, and I was very happy with my visit today. read more

I have been to many store, though out the country. My story is...I have a charm bracelet and I like to purchase a charm that has meaning to the city I'm visiting. I.E. Aloha charm when in Hawaii, the shopping bag charm when I was in Chicago, the peace sign charm after 9/11 in NYC...you get it. I stopped in the Troy MI store to purchase a Christmas gift for someone. Terrible service...unless you spend a lot of money. I was with my sister who said she saw the clerk roll her eyes twice, as I was undecided in my sterling silver purchase. This woman was mad I was taking up her time. I could sense it from the get go. Mind you, I've been treated like a queen in NYC, San Francisco, and San Diego. Not here! read more

I want to say this is the only Tiffany's within a 100 mile radius of metro-Detroit, so definitely come out to the Somerset Collection when you are looking to give a great (expensive) gift to a loved one. The store is a fairly nice size, with a wide selection of jewelry and fragrances. The customer service here is super fabulous (which it should be since they work off of commission). They don't hound you, but they make sure you see the best of their collection. read more