Twice appointment cancelled for diabeticfoot care and no opportunity to reschedule sooner than 2…read moremonths in future, each time! No explanation. Lost a customer

This review is for the business side of this practice, not the medical side…read more If you are uninsured, DO NOT trust this business. They will overcharge you, make it impossible to get help, then tell you they don't have the power to correct their own mistakes. I have had three appointments with this group (at the Murchison location, for what it's worth) and ALL three were billed incorrectly, adding hundreds to my bill. I have been trying to get these charges adjusted since FEBRUARY and every time I call my doctor's office they say there is nothing they can do. Really? Nothing they can do to fix mistakes they made?? The first mistake was failure to consistently apply a discount. The second two mistakes were outright billed for things that never happened or more expensive versions of the care that was actually delivered. I ended up researching the correct codes and submitting them to billing because their own people were so incompetent. I've tried using the online bill pay portal to contact them because they promise a response in two business days. Never heard back from them! I am consistently directed to call the billing department at Lee Trevino who never ever answers, or to call an office in San Antonio who just directs me back to the practice. I've tried calling at different days and at different times. I drove to the office to speak to someone in person and was told I needed an appointment. How am I supposed to make an appointment if they don't answer phone or email? The receptionist wouldn't let me speak to the billing manager but let me pass on a sticky note full of my corrections. Only some of them were corrected and I haven't been able to speak to anyone since then. I am a self-pay patient, so maybe you get better treatment if you are insured because at least the insurance will fight for you. I ended up skipping the remaining care I needed because I couldn't afford to pay for any more of their made up charges.

Horrible. They…read morestarted off pretty good, but apparently knew injury laws better than I did. I had a car accident approximately two years ago and worked with a horrible law firm that I hired right after I was "bird dogged" which is just like ambulance chasing. Unlawful, but because the event had just happened I just accepted their services. They knew that two years on a case was the maximum time frame I could go on this claim even though I had referrals to two specialists that I was never able to see. The first an orthopedic surgeon who agreed that I required surgery on my right knee. I could never get "permission" to get this done, and according to the Injury Specialist this exacerbated my back issues and has now caused a left knee issue due to compensation of the skeletal and muscle structure. The second referral never happened. I finally made contact with this ambulance chasing lawyer's office and they informed me that Denise from this office called them telling them that I have not been compliant with their treatments. Not true at all. They were being scheduled so frequently I was having issues getting off work for them. Please remember that this accident happened approximately two years ago. Denise of this office supposedly followed up with referrals but I never received any correspondence to unanswered questions. I recently requested a call back from her but have yet to hear from her, this was just this Monday. She apparently contacted the "attorney" and told them to settle the case. Again, this all goes against what the MRI's show, that there is damage to my knee and back. Very disappointed as I'd originally given this office a very high review. Hindsight.

I've been receiving chiropractic care from Dr Jimenez and his staff for about 6 weeks. I am…read morefeeling so much better and am without the daily pain and stiffness that I previously experienced. Dr Jimenez is very caring and professional and always willing to share his knowledge with me. His staff have always been great and I see that they make each patient feel special and welcome. The office has always been clean and very organized. I would highly recommend his services to any in need.

front desk receptionist is extremely rude. it doesn't even matter if the doctor is good if the one…read morescheduling the appointments etc is a total pain to deal with.

From the owner: "Caring for your loved ones" is the objective at Angel J. Garcia, MD's practice, El Paso Center for…read moreFamily & Sports Medicine. Board-certified in both family medicine and sports medicine, Dr. Garcia provides expert care to the families in and around El Paso, Texas. His sports medicine expertise also saves many patients from making multiple trips to other physicians, as Dr. Garcia can treat several injuries without resorting to surgery. Additionally, Dr. Garcia offers aesthetic services with the SculpSure body contouring system. Dr. Garcia graduated from Baylor University and then received his MD from the University of Texas Health Science Center at San Antonio. His next step was a residency in family medicine at the Paul L. Foster School of Medicine-Texas Tech University Health Sciences Center El Paso, where he became Chief Resident of the Department of Family and Community Medicine. He followed this with a fellowship in sports medicine at the same institution. In practice for 10 years, Dr. Garcia is affiliated with the Hospitals of Providence East Campus. He is a member of the American Medical Society for Sports Medicine, American College of Sports Medicine, and the American Academy of Family Medicine. A proud Texan, Dr. Garcia loves giving back to his community. He has sponsored multiple events in the community including marathons, high school events, community college events, golf tournaments, and more.  Call or request your appointment online today!

Had pain in top of foot which according to internet can be many things but:…read more Extensor tendonitis: This is caused by overuse or tight-fitting shoes. The tendons that run along the top of the foot and pull the foot upwards become inflamed and painful. Sinus tarsi syndrome: This is rare and characterized as an inflamed sinus tarsi, or the channel found between the heel and the bone of the ankle. Fit me perfectly. Doctor said it was because of my low platelets. At least he ruled out stress fracture.

Good morning all, just wanted to let anyone that is researching for a great hand surgeon to please…read moresee Dr. Robertson. She is not only qualified, but an expert resident at what she does. Even best of all, she has a heart of GOLD and treats patients with dignity and respect. He has taken care of me and now my elderly Mom, and I would never see anyone else. Thank you Dr. Robertson for all you do for our community. Rose Mc Daniel

So my wife recently had an awful accident painting where she fell off a ladder and broke a shoulder…read moreand both feet. She's been seeing her Dr and they referred her to this establishment for physical therapy. Her first appointment was a consultation to see how or where she was in her healing process and they determined she'd have to have 3 sessions a week. Both Anthony and Samantha were very gentle with her and made her feel at ease and she even received a Thank you card from Samantha who was doing the Evaluation on her which was a very lovely heart-warming touch. Today was her actual first PT session and even though she's in a bit of pain, she did awesome doing her workouts. We only pray that she continues to heal and recover. We highly recommend this place for any PT..

From the owner: Spine & Rehab Specialists opened the doors of its first facility in 1997; with the commitment to…read morechanging the image of Physical Therapy in El Paso. Spine & Rehab Specialists is the practice of choice in Physical Therapy because of exceptional quality of rehab within our community with the highest standard of care delivered by skilled and caring professionals.

I hate any social media and I am immensely private, but I had to say something…read moreI canceled all future appointments with this company because I missed two and didn't think I could keep that appointment. I honestly felt badly and it wasn't ok to just not show; HOWEVER the response I received is that I had already been cancelled due to "non-compliance" and "if I need anything don't hesitate to contact us! "With the exclamation. I let them know that I don't have to do a GD thing except stay black and die. No patient has to COMPLY and put up with passive aggressive exclamation points. I am a successful therapist in private practice. I would NEVER say they have to COMPLY. If anything I would express concern and enquire if there was an issue that could be addressed to help them make the appointment. Maybe they aren't completely satisfied with the service. Or maybe they have PTSD and Parkinson's LIKE ME and don't sleep well which makes it difficult for them to get up early. And maybe they are embarrassed and don't know how to convey this because people will say cruel, ignorant, and insensitive things. And maybe trying to do exercises and following the direction is difficult due to feeling like your body is portraying you. In essence, I had to really think about what I was doing. I guess noone there understands how much mental effort it takes to get your body to comply with Parkinson's,MS, etc. And for kickers I had to be redirected on how to exit. Because I was that confused Point is and I know no noone really cares about customer service, but you build a business by building relationships. They may have the best services and the most qualified employees, so I wouldn't want to discourage anyone from going there. The only thing I will say is you never know where someone is or what they are going through. I am a vet and my body is falling apart. People don't understand or care what we put our bodies through and not just from war. Then we deal with services that show no empathy and make things worse. Look up how many vets kill themselves everyday. There are paper services out there but they are often manned by cruel people. Our community is really hurting and some more than me. It's heartbreaking. All of this could have been managed with some curiosity. So the next time a vet comes with a similar or different issue, I hope they show a little bit of concern about how what may seem easy is incredibly difficult to do.... To include "Complying". That is what I "need!"; absolutely heartbreaking.

Spine and Rehab and Harry Koster are the best, by far of any physical therapy clinics/clinicians…read moreI've ever experienced. I have suffered from back pain on an off for many years, but a recent severe episode of back pain required a spine specialist with extensive experience. I was referred to Harry Koster (Spine & Rehab) and have now been to two sessions in the past week. The new patient on-boarding experience was very professional and thorough. The entire staff, from the reception desk to the admin folks who processed my insurance paperwork were friendly and efficient. My appointment started right on time, which I really appreciate in an era when doctors and medical practitioners don't respect patients' time. I came from a half-hour away, and appreciated not having to wait an hour in the waiting room. The drive is worth it. I never select medical care providers by "convenience". My health care is worth an extra fifteen minutes of drive time. My experience with the entire staff was exceptional. The entire staff exceeded my expectations, and especially Mr. Koster, who took his time with me to explain my condition and how to improve it to relieve my symptoms and to help to prevent future flare-ups. Mr. Koster is McKenzie Method certified, a distinction that distinguishes Harry Koster, PT, from other physical therapists that do not have that certification. The McKenzie method is a long-time trusted method to treat and prevent back pain. I'm happy to report that, thanks to Harry Koster, I'm on the road to recovery, with noticeable improvement within a week of the onset of my back (lower lumbar) pain.

I've never need physical therapy this my first experience. I was pleasantly surprised with the…read moretherapy. Everyone is so pleasant and professional. I'm fortunate that my Doctor referred me to them. Leslie was the Therapist assigned to me, she was outstanding and knowledgeable. I highly recommend them to anyone in need of Physical Therapy, you'll alway recieve quality care.

I have gone to Manual Physical Therapy Specialists for treatment and have always been very…read moresatisfied with the care and attention that I have received. I am truly impressed with your nice facility and caring staff. They are friendly and have a positive attitude and cheerfully greet everyone with a smile. Truely a welcoming family atmosphere. Thank you very much! Everyone is so friendly and I am very thankful you are in this area to care for us when we need you. The Doctors, & staff are professional and very thorough. Doctor Justin Esparza made me feel that I was in safe hands and he is improving the quality of my life. You can believe he is one of the best. I am truly grateful and don't get that awful feeling of dread before attending my appointment. I appreciate his follow-up and willingness to answer questions. After DBS surgery, I am back in Doctor Justin's care and continuing to improve. I want to say thank you to him and the entire staff for their skilled and cheerful help. I look fordward to seeing each of them every time that I visit.

Excellent service, called into the doctor's office shortly after I sign-in. I feel like I am very…read morewell attended from the time I sign-in at the receptionist desk to the moment I am seen by my health care provider. I would highly recommend this health care provider.

My GP, Dr. Xavier Munoz, is one of the many fine doctors and staff who function in this facility…read more It was time for my annual, and I was optimistic despite my being 20-30pounds/9-13kgs overweight. A week before, I had obtained my blood test orders and gone to Quest Diagnostics at (06:00), where Lluvia efficiently made the draw and later faxed the results to Dr. Munoz. I got over my initial shock upon seeing a former colleague, Carmen, who was accompanying her husband; my pleasure was doubled to meet receptionist Lulu, an exceptionally friendly professional who quickly got me in. She surprised me a bit at her magnificent ability, considering the large waiting room was rather full of patients (only a portion of whom were to see Dr. Munoz). I was taken aback slightly upon meeting Dr. Munoz, anticipating that he would shower me with good news about the results. Although all my numbers looked good, he was a bit grim about my white cell count--until I told him that I had donated platelets at UBS. To be on the safe side, he gave me a follow-up draw orders, not to be completed for at least a week, giving my bones time to make new blood. He also understood why I moved a bit slowly--my orthopaedist, Dr. Urrea, had told me a decade ago that I had premature arthritis, and now it is MATURE arthritis. Regardless that my knee is a bit gamey, I can still pedal. Indeed, I participated in the Rio Bravo segment of the international Chupacabra bike race held just South across the river, in Cd. Juarez, Mexico, Saturday. Talk about a great event; even better was my unwitting participation! Anyway, if you need superior primary care, you can certainly get it here, especially from Dr. Munoz. I give him/Valley Medical Clinic my wheel of approval!