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Deep cleaning

Move-in or move-out cleaning

Regular home cleaning

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2 years ago

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Over The Moon Cleaning Co - Dirty hands, clean money!

Over The Moon Cleaning Co

(5 reviews)

Western Hills/Ridglea

Sarah and her team are incredible. We've used their services for over a year now for weekly home…read morecleaning and they've always been reliable, accommodating and very thorough. Her team always communicates with us every week. They're knowledgeable on how to clean high traffic areas, works with us on products and focus spots (including my two large dogs)and the house is always ready for us to either entertain or relax come the weekend. Try them out. You won't be disappointed!

I am writing to share my experience with Over the Moon company, which involved significant…read moremiscommunication regarding the cleaning service. I specifically requested a DEEP cleaning and confirmed this with the owner through text message, over the phone I was quoted $180-$260. However, when the cleaner arrived, only a STANDARD cleaning was performed, which I didn't realize until hours later because I had left to get out of her way to clean. As soon as I came back, I asked for the checklist to confirm that my $240 payment was for a deep cleaning, but I was informed it was not. The owner later clarified that the service provided was an "over the moon standard" cleaning, which was not what I had requested and it's less cleaning than a deep. Due to the incomplete service--the cleaner left without finishing the job--I ultimately paid $180, as I did not receive the service what I had requested, which was a deep cleaning. I was disappointed that my concerns were not addressed effectively. Instead of resolving the issue, the owner became defensive and threatened to call law enforcement, mistakenly believing I would not pay, which I never said I wouldn't pay, I just didn't agree to a standard cleaning at $240: I wanted deep cleaning. Again, miscommunication that could have been resolved easily. While Michelle, the cleaner, was professional and courteous, she was unable to mediate the situation due to a lack of authority. In summary, I recommend that potential clients ensure clear communication regarding their service requests. Based on my experience, I cannot recommend Over the Moon at this time.

TidyUp22 - homecleaning - Updated October 2026

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