1. Tidy Tails Waste Solutions

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Atlanta, GA

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Tidy Tails Waste Solutions

5.0 (1 review)
Open • 7:30 am - 6:00 pm

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7 months ago

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Nasceas T.

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POOP 911 - Atlanta

POOP 911 - Atlanta

(15 reviews)

Sounds like a frivolous service and we were a little embarrassed when we started looking for some…read morehelp, but we had our first service today and it's a game changer for us! I travel about 75% of the time, and with day-light savings we're not always able to keep up with the yard and 3 dogs. It was ridiculously easy to sign up on-line, and I received a call back from sales within 2 hours. Our technician was helpful, and even called while he was here to verify the services we had requested. We're on a weekly plan now to help when we're gone but may increase during summer months!

If I could give 0 stars I would. I would HIGHLY RECOMMEND the service that I have now, POO…read moreADDICTS!! THEY ARE AMAZING!!! VERY PROFESSIONAL AND MUCH MORE REASONABLY PRICED. THEY SEND A NOTICE WHEN ENROUTE, BILL CONSISTENTLY THRU PAYPAL AND VERY FRIENDLY, EXTREMELY RELIABLE, COURTEOUS AND JUST ALL AROUND A MUCH BETTER COMPANY. In contrast, POOP911 is the absolute WORST company that I have ever dealt with. They cannot keep employees, every other week there's a new person and as a result, their schedule is very inconsistent, and they don't give you notice as to when they're coming. They just expect you to adhere to their convenience. But they will charge you if you're not available on THEIR time. At least that's the case with the franchise that services the Southside of Atlanta. Their customer service is also beyond and below HORRIBLE. Very rude and argumentative and not willing to compromise when they are in the wrong. Tried to blame me for my dog attacking their worker because their worker called the wrong customer to announce arrival and came thru my fence despite the "beware of dog" sign and the note that I had a territorial dog onsite. GIVE POOP911 THE FINGER AND GO WITH POO ADDICTS. I DON'T SEE HOW POOP911 THAT HAS THE FRANCHISE ON THE SOUTHSIDE OF ATLANTA ARE EVEN STILL IN BUSINESS. THEY NEED TO JUST GIVE OR TAKE LESSONS FROM POO ADDICTS. POOP911 IS A SORRY SSA COMPANY!

The Pet Set - Midtown - Art work and Atmosphere top notch!

The Pet Set - Midtown

(140 reviews)

Midtown

I haven't had the best experience with one of their groomers. The rest of the staff is actually…read morevery nice. I dropped my dog off at 8:30, and was greeted by Nicole another person at the front desk. The groomer, Alarria, hadn't arrived yet. When I dropped him off I asked them to check and see if he was excessively matted in any areas so that I could try to get any of the matting out and also so I knew what to expect. They called the groomer and described what was going on and let me know that she said she could handle it , I even brought them the specific shampoo the groomer recommended for detangling. The groomer texted me at 10 and said " Hey This is Alarria from The Pet Set , So I've examined Hendrix and todays total is going to be $235 . $135 for the bath, services , and haircut . $100 for the dematting process". I said ok sounds good. At 1:30 she texted me letting me know his belly and sides of face needed to be shaven due to matting. I said ok, and said I just want it to look appropriate. I just didn't want it to look bad. At 5:30 I texted and asked if she was still grooming him and she said yes. And then at 6 PM she texted me this "Hey so , After working on getting off all the Matts safety off it took a lot more work than originally expected. I had to get other groomers to help me hold and demat him through the whole service so he wouldn't move and so we were able to get him finished in a timely manner. With that being said today his price would be $285 . Payments today will be made Via Cash , Cashapp , Zelle , and / or Venmo ." I'm not sure what she meant by getting him done in a timely manner because he had been there for 10 hours. And she was trying to charge me and additional $50 on top of the initial $100 dematting fee. She was still working on his face when I arrived and you could tell she was rushing. She also told me that I was going to have to put in work to get the Matts out of his face which but I had agreed to having it shaved down. So she went back and shaved it down. Even after him being there for 10 hours you can tell parts of his cut was rushed. His ears are uneven and the hair around his privates is not cut properly. I expressed my concern with her charging me an additional $50 on top of the fees I already agreed to and she got mad and said I'm always difficult and that she refuses to ever groom my dog again. This was my second time coming. I never got upset and remained calm although her attitude was really bad. They also told me I could only pay via Zelle or cash app directly to Alerria which I thought was weird but I paid the initial agreed upon amount of $235. I think the should have set dematting prices on their website and they should also limit the number of dogs they take at a time so that there isn't such a lengthy wait to get your dog back and they can pay more attention to the details of their work. I would have liked to of spoken with the owner or a manager but maybe after writing this review someone will reach out.

Unfortunately I had a bad experience with Pet Set. Despite it being recommended and it's high…read morerating on Yelp, I had an anomaly of an experience. We arrived for our 9AM grooming appointment. We were told that typically grooms take 4-5 hour window and we have 1 hour to pick up after the dog is done. Customer service was friendly and really knowledgeable. I got a text at around 11.30AM that my dog was done. He looked fine at first glance at the store but after getting him home we noticed a few things. He has a razor burn near the private area that is still irritated a couple days later. There is a patch of a bald spot towards the back of his private area that (from walking behind him) makes him appear as if he has two butts. Lastly the cut on the face was really close and not carefully done. This is evident in that his eye lashes were also cut and uneven. Unfortunate that we didn't have the same experience as everyone else. I didn't catch the name of the groomer since I heard everyone is pretty good. For reference I have a poodle mix and maybe that's not a common cut here. This review is only for the grooming service. The store front people were really nice and I could see this being a good store otherwise.

Tidy Tails Waste Solutions - petwasteremoval - Updated October 2026

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