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    Tide Cleaners

    2.0 (5 reviews)
    Open 7:00 am - 7:00 pm

    Services - Tide Cleaners

    Dry cleaning

    Stain treatment

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    Hagen Ranch Dry Cleaners and Alterations - Damaged mother of pearl buttons

    Hagen Ranch Dry Cleaners and Alterations

    (27 reviews)

    $$

    We came in to Hagen Ranch Dry Cleaners and brought in some dress shirts and my girlfriends dresses…read more Asked for medium starch came back a few days later and everything was well pressed and cleaned for a very decent price. This is going to be my go-to cleaners.

    I brought a custom-made linen sport jacket to this dry cleaner for service. When I returned to pick…read moreit up, I discovered that the mother-of-pearl buttons had been damaged beyond repair. The front-desk representative told me that replacement buttons had already been ordered, but this was done without consulting me about the style or material--unacceptable for a custom garment. I asked to speak with the owner, but he never contacted me. Later that same day, my tailor received a call from the owner asking him to order replacement buttons, which directly contradicted what I had been told earlier. In other words, I was misled about the situation. When I returned the following day, the owner was still unavailable and did not respond to calls from his own staff. While the front-desk employee was polite and did her best to help, the overall handling of this situation was careless and unprofessional. Delicate garments with mother-of-pearl buttons require extra care, and I should have been notified immediately once the damage occurred--not when I came to pick up the jacket. Most disappointing was the owner's complete lack of accountability and disregard for customer service. This issue should have been addressed directly with me, promptly and honestly. I would not trust this business with valuable or custom clothing.

    Tide Cleaners - dryclean - Updated May 2026

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