Great service because they have good people helping out when you need it. I wish they would…read moreconsider lowering the prices though

Only 1 bay is in working order and that's not unusual. "Print Receipt" feature hasn't worked for…read moremonths. Purchased the most expensive wash and the car was still very dirty afterward. The owner seems to have removed the phone number which used to be posted at the carwash...I guess I can see why. Save your money, drive a short distance to ANY other car wash.

I've had a pretty horrible experience with the shine shop. I came in to cancel my membership and I…read moregot convinced to go on a retention plan for a reduced price, which ended up taking 20 minutes because the clerk couldn't figure out how to do it. After all the time that I was waiting I left and a few days later got charged almost $45 when it should've been $10. I called in multiple times after opening, got sent to voicemail several times. I then got through a couple times and was put on hold for several minutes even though I was the first collar in line. I came in in the following evening and was told that I had to come in person between the hours of 7 AM and 3 PM to get my refund which caused me to have to call out of work. In addition to all of that every single time that I come, I ask for touchless, but somebody in the wash area typically messes up and I get the brushes on my car. I have scratches on my windshield. All in all after talking with the manager and talking with the employee from the last time, not once did I get an apology. Each time I was just asked if I wanted to sign back up and give them more money. Spend your money somewhere else.

Visited Waukee location and was told by a new employee that they were running a special for $15.00…read morefor 3 months. I confirmed with employee if this is $15.00 each month and employee responded, it's $15.00 for all 3 months. Because this would total $5.00 a month I questioned their current special again with employee and their response was again, it's $15.00 for all 3 months, so I signed up! At a later date, I was going through receipts in my car and I questioned this again, so I contacted their # which is 1-833-712-1747. I spoke to a very helpful gal who mentioned that I may possibly be given a free month for the mix up, as she transferred me to a James at their corporate office. He said, it's incorrect what the employee told me and it's $15.00 EACH month for 3 months. It's exactly what I had originally thought. James with his cockiness felt superior to the customer over the phone, as if the customer is at fault for "hearing" the special incorrectly, although I reiterated with their employee a few times about their current special. I don't think James thought I'd cancel my membership over the phone with him, as my family has been with this company on and off for several years. I most likely would not have cancelled, but due to James superior attitude and his desperate need to feel like a big man, I'll now suggest for James taking a class on phone etiquette and tact, as he has no personality dealing with customers. James, if I can give you any helpful advice; I'd suggest just sit back, take a deep breathe, look up at the ceiling and get up out of your chair, then walk over to the nearest mirror and lean in, take a close look and say to yourself; I probably need to stay the F off of the phone. Have a nice day, James!

I wrote my prior review over a year ago and what a huge change in every area! No more unexpected…read moreclosures, we always have fresh drying towels and the vacuum suction is the best. Most importantly, the customer service cannot be beat. Brandon, one of their service technicians, is always available to meet any special requests--extra attention to lots of bugs, spraying inside the wheel wells if it's been especially muddy and bringing towels if they run out. I'm a huge fan of this car wash--we've used others in our travels and none compare! Cheri B.

We used to love this car wash. The staff was friendly and they do a little scrub down before going…read morethrough the wash. However, they came out with a special for new customers ONLY for $25/mo for LIFE. We were paying over $40 and they wouldn't honor the $25 deal for us even though we had been loyal customers since they opened.

Their customer service is absolutely atrocious. I went in with a godo windshield, while the dryer…read morewas going my windshield got smashed by something. They said they reviewed the cameras and saw no issue. They wouldn't let me see the videos because they know they are in the wrong. NO phone number to talk to a human person anywhere to be found. The owner of this location is trash as a human being. Already expensive enough and now they don't think a broken windshield while in their bay that they hold any accountability. My business will be going elsewhere and I hope anyone that chooses to use this company nothing happens to their vehicles. Absolute trash of a business for customer service. I'll be kicking this up to the BBB.

There app is constantly malfunctioning. DO NOT PURCHASE A SUBSCRIPTION. You can't use the wash if…read morethe app is down, which it will be for the majority of the month. Pass and go to a different wash.

I've been on the membership for years. It's definitely the way to go! It always gets my car, clean,…read moreshiny and dry. They have the best vacuums and free mat washers. But the real reason I come back is the outstanding customer service. They truly treat you as a guest.

Great wash. Decent rates. Excellent customer service. Multiple locations. Convenient app…read more Recommend.

Today as we went in it smelled horrendous. Literally smelled like eggs and cat pee. Left our car…read moresmelling absolutely awful. Do not recommend something needs to be changed and cleaned

I've been on the membership for years. It's definitely the way to go! It always gets my car, clean,…read moreshiny and dry. They have the best vacuums and free mat washers. But the real reason I come back is the outstanding customer service. They truly treat you as a guest.

Chuck - you have the GALL to accuse me of being difficult & lying. HA! You are the quite prolific…read moreliar in your rebuttal. No surprise after ripping my mom off!!! Don't ever confuse being furious with being difficult! First LIE; Shawn, Bill & Shawn Jr ALL proudly shared with me the new 30K Engine Analyzer they had & would be using to diagnose the reason for the SERVICE ENGINE SOON warning dash light coming on. Second LIE; Yes THAT SERVICE ENGINE SOON is the correct light that was on & the reason I brought my mother's car in. Shawn was aware THAT was the warning dash light that was lit & he even reset it following their unneeded service. Not a CHECK ENGINE LIGHT. Third Lie; I DID NOT MOVE ANY BARREL blocking your carwash entrance & for you to accuse me of doing that is beyond ridiculous. If Shawn is such an honest guy, as you initially touted to me, he would have told you HE MOVED THAT BARREL & then told me to drive in & he'd start the carwash. It never started, not one drop of water was ever released. Shawn even apologized to me saying he was sorry he didn't realize it was not working. I was even told to come back in the Springtime for a free wash. I hope my reviews give future potential customers pause before taking their vehicle to your service center. Again with the false accusations. Any still pictures you claim to have of "a woman moving your barrel" is not me. Ask Shawn, IF he's the honest guy you say he is, he'll tell you the truth, HE MOVED THAT BARREL. YOU however are the height of an unprofessional businessman. Funny how when you texted me pleading with me to bring the car back you stated "I'm not like those other guys, I'm professional & I just want to make it right for you" HA AND by calling a dissatisfied customer a "Karen" immediately identifies you as a immature & hateful MAGA, certainly NOT ANY KIND OF PROFESSIONAL!

They are always able to get me in for a quick oil change. They are friendly and straight forward…read more I have been getting my oil changed here for years. I went somewhere else out of convenience and learned my lesson. I will be coming back for years to come.

Paid for an interior and exterior clean. They rushed through the cleaning and barely even touched…read morethe inside of my car. I even paid extra for them to spray the floor mats, but they were left dirty. My cupholders were empty, but they didn't even wipe out the crumbs. Also, there was a weird white powder left all over the back hatch. I tried to get a hold of the store multiple times, but they wouldn't answer the phone or respond to the voicemail I left. Such a waste of $50, considering I have to do a complete re-cleaning myself.

I have a love hate relationship with car washes. When I do use them, Mr Car Wash is always the…read morefirst to come to mind. Not just because they have been in this area for decades, but because they have been reliable throughout the years. This most recent visit was no exception. The exterior of the vehicle looks great, and has a nice fresh-off-the-lot shine. The interior was past due for a little TLC so I went ahead and added an interior clean package. On a scale of 1 to 10, I will give this particular round a 6. While better than it was, the vacuum and dust cloths missed a number of places, and the windshield - the main reason for wanting the interior cleaned - still has some smudges. As an aside, while I can't confirm/may well be mistaken, I think that a number of the photos on the walls in the waiting area are of actual employees that I have seen working at this location. If that's the case, kudos to the company for the authenticity. I'm still giving this four stars because this location usually performs at that level. I'll re-assess next visit. Things to know: * This location is on a busy corner and shares driveway access with a couple other business - be cautious. * This is one of the very few (maybe the only remaining) Mister Car Wash in The Des Moines metro where you can pay to have your car's interior cleaned. Other locations are self-service.

I have been trying for months to get a recurring membership charge stopped. I have not used Mister…read moreCar Wash since December 1, 2025, but I have continued to be charged approximately $86 per month. I have called repeatedly and explained that I wanted the charges stopped, but the issue was never resolved. I am now being told that they will not refund the charges. My biggest complaint isn't the car wash itself--it's the lack of follow-through and customer service. When a customer repeatedly asks for a recurring charge to be stopped, the company should take care of it and provide confirmation.

As the fall sun continues to shine stopping in to Mister Car in Jordan Creek is a must in order to…read morekeep your investment in external good shape. The premium equipment from the brushes to the different sections leaves your car sparkling clean. Perhaps the most for your money is the Premium Plan where you can get unlimited washes during our dusty fall weather. So stop in and wash up.