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    Services - Tidal Mechanical

    Bathtub installation

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    6 More Services

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Shower installation

    Water heater installation

    Water heater repair

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    7 years ago

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    Rocky Point Heating & Air Conditioning

    Rocky Point Heating & Air Conditioning

    (1 review)

    Thank you for your response. I'd like to clarify a few points so the situation is accurately…read moreunderstood. From the beginning, the unit installed in my home produced a noise that I documented and shared through several videos. Although the issue was difficult to replicate during early visits, I was the one who had to repeatedly follow up over many months, as updates were not provided unless I asked. During the final visit, your technician did identify the source of the problem and contacted Daikin directly. I was later informed that Daikin agreed to provide a replacement indoor unit under warranty. While the unit was able to produce heating and cooling, that does not mean it was functioning properly. A new system should operate without persistent mechanical noise caused by a confirmed defect, and customers should not be expected to accept less than full, proper performance. Despite having installed the defective unit, I was told that the replacement would not be carried out unless I covered additional labor costs. After a year and a half, the issue remains unresolved, not because a solution was unavailable, but because the approved replacement was never completed. My expectation has always been simple and reasonable: to receive the properly functioning system I originally paid for, which has not been accomplished. This will be my final comment, as the record is clear and further discussion will not change the facts. I hope sharing my experience helps future customers make a fully informed decision

    From the owner: With Rocky Point Heating and Air Conditioning, based in beautiful Port Moody, you can sleep easy…read moreknowing that your new Furnace or Air Conditioner will work for you for years to come. All of our services will be completed efficiently by expert HVAC technicians, at a price that is sure to fit within your budget. So call Rocky Point Heating and Air Conditioning today

    Tidal Mechanical - plumbing - Updated May 2026

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