Wow.! This is the one of the few stores left that knows the true meaning of "customer service" .!!forget going to nordsrtoms or macys.. Who needs to go to those fancy foo foo stores when sam has watches and shades at his shop, Sam hooked me up with a nixon... Rose gold i may add.. I love this watch.! I get about 10 comments a day on this watch.!! Funny how people think its a michael kors. I tell them no its a nixon.. And i add where i got my watch "tic time " 3rd floor in the galleria check out the wrist candy.!! And ask for sam! Tell him tiana sent you ..So watch lovers this is the place to go!!! read more

Staff was very attentive and friengly. I was there sizing a watch and replacing a battery. They got me in and out quickly. They have an awesome selection of watches, especially Nixon (my fav) I scoped out my next buy. Can't wait to go back and purchase :) read more

I needed a new battery for an old wristwatch I wanted to take on vacation. They treated my watch with care, identified what battery it needed, and installed the new battery. I was on my way within minutes and it cost much less than buying a new watch and programming it. Thanks. read more

I had my watch band resized. It was quick and easy. The staff was very friendly and attentive. I bought the yelp deal and used it with no hassle. Overall a great expirience. read more

for the few people that actually spend time to buy a watch at a store these days, it can be nerve wrecking when you actually walk into a store which everyone that works there thinks they are better then you, dresses in a sharp suit, or judges you by your appearance (usually age). not so here at tic time, the owner, Sam makes every customer feel welcome. maybe some think that its unprofessional or whatever, to have Sam "kick it" and see "whats new." feels almost like a hang out place. but dont downplay Sam, he knows his pros and cons for the brands that he carries. and he'll tell you if you ask for his honest opinion. he wont just say all macy like, "oh its a nice looking watch, you should buy it." i prefer to deal with Sam, his wife, who helps out sometimes, and his brother Victor. i dont like how his employees try to ask for more money when i want to order a brand new one. it shouldnt cost more, afterall its only a phone call to their sales rep. i could probably get better deals elsewheres, but i feel safer when i buy from here. the only problem i have is how far down i have to drive to get there... now if only they carried more brands...IWC and oris would probably look well in their store.....(they currently carry, luminox, hamilton, zodiac, reactor, citizen, tissot, and a few other brands) read more

I needed a battery replacement on my watch on Friday night. Tic Time showed up first in my search on Yelp. I went in there and was in and out for less than 10 minutes. I got my battery replaced for a very reasonable price. Special thanks to Jamie for the fast and friendly service. The store is in a convenient location in the mall with convenient business hours. Definitely recommend it to anyone! read more

Great service and great selection. Bought a pair of sunglasses and some cool wrist candy...thanks Tic Time!

Went into fix my Casio gshock that no other store could repair because they didn't have parts.. TicTime had the parts and repaired it while giving me 20% off. Great customer service and Sam the owner is very friendly.. Have bought watches here before and will continue coming here. read more

Friendly staff! Quick and cheap battery changes. AND an awesome collection of wrist candy!

On top the amazing customer service I received from Sam and Paul, the watch selection they have is unbelievable. Highly recommend Tic Time for all watch need and desires. read more

Fast and friendly service with fair prices. Would definitely recommend and will be doing business there again.

It's all about amazing customer service....you can buy a watch anywhere, but you will find a hard time finding such a high level of service. They are always happy to repair, replace a battery, and clean your watch, as well as make great suggestions and show you the hottest items! The price is right too. I would make a special trip to buy a watch at Tic Time, even if I initially saw it somewhere else! read more

Ordered a watch from them for my 30 year anniversary and they never delivered it. Told me it was lost in shipping but contacted post office with tracking number and USPS said number was never used.. Don't count on getting anything you order from them.. 30 year anniversary only comes around once and they did not even contact me so I had time to get something else. Lousy company read more

I just got a battery put into my wife's Michael Kors watch. The person that helped me was very friendly and took care of it very quickly the warranty is outstanding and I will come back here again for anything I need watch related. read more

Best place in town to get your new watch. When you go in make sure to also check out their great selection of sunglasses. They also do watch repairs and best of all they are the nicest people you will ever meet. You will be hooked for life like I have. read more

If you're looking for the rarest, stylish, classy, brand name watches, this is the place to come. Tic Time has a wonderful selection of watches, and sunglasses may I add. Foremost, they have Excellent customer service! My boyfriend introduced me to this watch store over one year ago, and since then we drop by to look, buy or just say hi. The owner, Sam is a really awesome guy. Keep up the great work Tic Time! read more

Went in early this afternoon to get two of my watches resized. The young woman who helped me out was very nice and helpful. Both were done in less than 10 minutes. It was great! It was $12 each, but I had the Yelp deal so ended up paying $17 for both resizes! read more

They changed my watch battery super fast and I was impressed with their 5year battery warranty. I utilized the deal Yelp $5 for $12 deal. Checked in and got a nice gift for my husband....an XL t-shirt. They replaced the watch band to a very similar one to the original watch. Nice experience and would come back again. 5 stars!!! read more

I really appreciate the kind treatment I've received on every visit to Tic Time. I've had a wristband adjusted and two repairs -- excellent work and customer service every time. read more

Great watch store. They were very helpful in analyzing the things I needed for my watch and weren't pushy at all about adding on any charges. Elias was the person who helped me out. Would highly recommend this store for all your watch needs. Plus they give you a free accessory when you check in! read more

I Came here the other day for a battery replacement Paul helped me out. Man what a guy nicest, very helpful! I was in the store for about 30 mins looking/browsing at practically everything he was very helpful didn't get frustrated with my questions. He simply knows what customer service is about! I'll be recommending this place to my friends not only because of the great prices and merchandise but also simply because of his service! He's knowledgeable about everything when it comes to watches! If you're every in the galleria stop by to check them out make sure to ask for Paul he knows his stuff! Will be coming back soon to purchase! Well done tic time! read more

Great service. The girls working were so nice and friendly and adjusted my watch in less than 10 minutes. I was in and out super fast. They honored my Yelp coupon too which is awesome! Normally $12 for an adjustment but I bought a $5 for $12 deal. read more

Easy access, very little wait, reasonably priced for a battery replacement that came with a warranty. The store is very nice too, and I hope to have time to go back to look at their inventory. I really like working with local, small businesses and this fits the bill. read more

Amazing customer service. I came here to have my watch band sized and had a great conversation with the people here. I will be coming back. read more

Tic Time RB has a really great selection of watches and sunglasses! Whether it's trendy or classic, they've got the goods, and the staff is courteous and helpful. read more

I found this store on Yelp and I have to say that all of the posts were true! They are very reasonably priced for watch battery replacement, they are ultra friendly, very knowledgeable and go out of their way to take excellent care of you and your watches. They even have a sister store on the 1st floor that can take care of some of the more difficult jobs. They worked on sports watches all the way up to nice Italian made watches. I would highly recommend them! They also had a nice selection of watches for sale. Great job!! read more

I've used them several time to repair watches and I sold them an old watch once. Everytime I got good fast service. There is a huge selection of stlyes and accessories and the prices are reasonable. read more

Great customer service. Two batteries and watch replacement done in less than half an hour. I definitely come back again.

Excellent service and pricing. I only had my watch fixed but I am a customer forever. It's wonderful to find honest, trustworthy businesses. Sam is the man. read more

Do not go here if you want help. The girl in the shop refused to get off the phone when I brought 4 watches in for repair. She held the phone to her chest as I asked questions. She seemed bothered at the fact I interrupted her phone call. When I asked to speak to the manager, she claimed she was on the manager but would not give me her name. When I asked for the owner, she claimed she was talking to him but I can almost guarantee it was her boyfriend and when I left and called to ask for the owners name, she would only say Sam. Good luck staying in business if that's the types of lazy employees you hire. Im taking my business to someone who wants it. read more

If you have something wrong with your watch come here. I've previously came here to adjust my watch and they did a great job. Today I came in for a battery replacement and Sam the owner finished it in like 15 minutes. And that was two watches in 15 minutes. Wow! The price is reasonable and the customer service is great. Use the $5 for $12 thing if you want to save money. read more

Took both my Burberry and Rolex for re-sizing to remove a few links. I called in to check store hours and got the deal on Yelp, went in and Sam was super professional,. t took only 3 mins for him to do the work and another 3 mins for me to try and check out. I was very impressed by the quality of service and workmanship here and will be back for some NIXON watches but may be for wood watches that caught my eye while I was in there. read more

Jasmine was wonderful very helpful great costumer service had me in and out and had the watch fitting perfect

I had a battery replaced and a watch sized, did a good job for a fair price. I would recommend this store.

My Citizen wrist watch is probably 15 years old. As the watch holds great sentimental value (being a gift from my wife), I hold onto it; refusing to relinquish for a newer model. Consequently, I have been finding it increasingly difficult (for the last 10 years) to find anyone competent to repair/service the watch. In fact, most watch shops can replace the battery but are unable to set the date/time on the watch. I've had shops replace the internals of the watch because they couldn't do the watch setup correctly (claiming it was broken). I was so happy when I found Tic Time (and Sam, the proprietor for Tic Time). Tackling the difficult task, Sam persevered until he was able to do the complete setup. I've had shops set the watch so that the 24 hour dial was off by 8 hours; one set it such that the date was changing in the middle of the afternoon). Sam researched the watch and kept at the challenge until it was done correctly. In addition to his competence, Sam puts the personal, small town, touch to the shop. I only see him maybe once every year or two, but he remembers me each time I come in. I've been coming to Tic Time for at least the last 8 years. I'm so happy with Tic Time that after retiring from work in the South Bay, I happily drive the 120 mile round trip to bring my business to them. They've earned my loyalty. read more

I was looking for a place to resize my watch and get a new battery. Found Tic Time on Yelp and because of all the great reviews decided to give it a chance. I called and spoke to Jamie to make sure about the resizing and battery she gave me am estimate and advised the battery would depend on the watch and also that they were warrantied for 5 years. I went later that day to get the watch fixed and Jamie remembered my call. She was great! Very professional and friendly as well. Great service. She provided all the pertaining info and also advised that if I changed my mind to the size I got on my watch could go again to get it fix at no extra charge. They have a great watch collection and will definitely go back for service and future purchases. I hope I get to deal wit Jamie as well. read more

We were visiting South Bay Galleria and this store caught our attention with its window and store decoration. We were amazed by the tasteful and attractive decoration and the window display of variety of watches. My spouse started looking around for a fashion watch when we were greeted by a gentleman who introduced himself as the owner and offered his expertise very professionally. His name is Sam. We were surprised by his knowledge in watches. He had an answer to every question we asked. And we couldn't leave the store without buying a watch. But we're very happy we did. We strongly recommend that you visit this store for any watch purchase or repair. read more

Love this store! Everyone is friendly and helpful and the Watches are gorgeous! Who wouldn't want to by their loved one a nice watch for Valentine's Day.....hint hint :) read more

Recently, I purchased a large and heavy watch held on by spring loaded wrist band from Amazon. It flung off my arm after throwing a ball, at which point it hit the ground breaking the stem. The fix here was completed the same day. It was more affordable than expected too. read more

Charged me $12 for replacing a link (I brought the extra link to be replaced with me too). Thanks to the yelp deal, it costed me $5 only. If not, it would be a steal. read more