Always excellent service I only wish it was open Saturday…read moremornings since it's difficult if you work till 5 pm And need the branch to be accessible

I have home and auto loan with them. I have to say it was a pretty smooth process for both with…read morevery good rates. The 3 stars is for their website. Goodness, they are stuck in the 90's. Highly antiquated! You can only make payment via transfer thru your TF acct or bill pay thru another bank; You have to call to get your payment history and it took them 4 days to email it to me in, what looked like, a DOS format printout. I work for a bank and it shouldn't take more than 30secs to email a pmt history. TFCU MUST HAVE COMPLETE SYSTEM UPGRADE TO BE PART OF THE 21st CENTURY.

I had an unfortunate experience with a Scam website and made a purchase. I made a claim for the…read morecharge with BofA. They asked for Proof of Purchase and gave a toll free fax # since they don't have email...LOL I tried to send the fax 8 times to 3 different numbers, all busy or on hold so I have to go to the bank so they can fax it from there. Totally disorganized and outdated procedures.

Yeah, one star rating for this bank. I'm not surprised…read more What I don't understand is why the staff can't stop playing ego games, why is it? They have to attempt to belittle their customers in order for their self-esteem to survive another day? Does the manager have a knack for hiring narcissistic morons? Oh yeah, and the service is completely terrible.

Very happy with the customer service. I don't have an account there but my landlord does. So I have…read moreto go in with a check and deposit it in her account. The steam members are always so nice and gave a great smile. Today Juan helped me and answered all my questions I had. Jennifer was who helped me the last time I was there. Both were very friendly and gave great smiles. Today I was witnessed a rude customer. All the representatives handle him with grace and with a pleasant smile. I am grateful for the wonderful experience I had today and in the pass. If I ever need another bank I will go to them. Have a great day!!!

Brand new bank and building. Bright and airy. The bank has a drive-up window and drive-up ATM, but…read morethe fanciest ATM is inside. It lets you choose the $ denominations to withdraw. All it is missing are $2 bills. Staff are friendly and courteous. The tellers didn't know the cost of the safety deposit boxes, and there was no brochure. Maybe grand opening pains? This branch, or "store" in TD language is much closer to me and much easier to enter and exit than the one in Sunrise Blvd (which is so difficult due to the constant backed up traffic). I guess they listened to me when I suggested they open a branch in Coral Ridge LOL.

What can Wells Fargo do to improve well first of all they could stop being shady and lying to their…read morecustomers they could stop stealing and holding onto their money for no reason they can stop giving us the runaround and making us pay our bills late because well they want to be rich they can just go straight down to hell for all I care I did a review on them last night and for some reason yelp would not allow it to go through so I wouldn't be surprised if Wells Fargo has paid yelp to only put up good reviews about them because nobody has anything good to say about Wells Fargo. They have done rip me off again for the second time in two months for my car insurance money no less they lied to me to my face And I swear as soon as this is taken care of, I am freaking changing base. I'm done with Wells Fargo. I sent out emails yesterday to the every bureau there is it has to do with finances or whatever the case maybe I did it all and I was not holding backso I'm surprised I haven't heard from Wells Fargo about that really really bad email. However I don't recommend them. I don't even wanna give them one star, but you have to give them at least one. They don't deserve anything for me. I've been their loyal customer and they have done nothing but lie and lie and push me around and give me the runaround and I'm done. I'm so done.

Let's make sure we understand, 5 stars is relative to banks in general. Since my move to Fort…read moreLauderdale 20 years ago, I've had accounts with 5 banks, 3 brick and mortar and 2 internet. Wells, this branch and the downtown location on Las Olas have always been infinitely better than my other banks at initiating and processing out of the ordinary transactions. They just get done, usually at the branch no less. Pros: Super in person customer service. The wait can be aggravating at times but at least whatever I want is done right, the first time. Far more capable branch, and corporate, level staffs than other local banks including New York's most self congratulating, largest money center bank's local branches. Infinitely better than my 2 internet banks which I've pretty much made dormant. No matter how many times I initiated the same transaction, they'd screw it up. Cons: Not overly impressed with the current branch manager. Expect nothing and your expectations will be met. Who hired this one? A bit of a facelift to the premises might take a higher priority than exec comp. Perhaps even make the execs pay all the fines associated with their blunders. The systems are ancient and behind other banks. Inefficient and made more difficult by a Marketing department that assigns unique terms to the most basic of features. Don't look for a credit card statement. I forget what they call a credit card but it's there somewhere.

This is an outstanding bank. They typically have higher rates than their competitors. Today, I…read moreworked with Porsha. She is a delight. I was happy to chat with her. Anytime I come here, the staff is great. A customer came in and was telling me how great the staff is. I told him I already knew. Their website is very easy to use. Parking is a little tricky because there are several businesses nearby. They are on Commercial Blvd. pretty close to the beach. Optimum Bank had a 5 star rating with Bauer Financial. They are one of the strongest banks in the nation.

worst ever. Sometimes you are not in town and need help. THEY NEVER PICK UP THE PHONE. NEVER!!!…read more I remember when they use to be decent. Don't expect any customer service!! Horrible branch.

The Wilton Manors Branch of Truist Bank is my favorite!!! Juan Gabriel Usma was so very helpful…read morewhen I visited the bank for assistance. He was kind, patient and explained all options to me. I travel across Fort Lauderdale to do my business with this branch....Because they make you feel important---at least seen! Other Truist Branches (especially the 17th Street Branch) could learn something from this Truist crowd! Thank you Juan! Continued Successes!

Took care of a problem and handle it very professionally. They took the time to explain what was…read morewrong with the server big help! Thank you

I would personally like to say thank you for the great support team at American national Bank. They…read morehandle the issue promptly and professionally thank you.