Very happy with the customer service. I don't have an account there but my landlord does. So I have to go in with a check and deposit it in her account. The steam members are always so nice and gave a great smile. Today Juan helped me and answered all my questions I had. Jennifer was who helped me the last time I was there. Both were very friendly and gave great smiles. Today I was witnessed a rude customer. All the representatives handle him with grace and with a pleasant smile. I am grateful for the wonderful experience I had today and in the pass. If I ever need another bank I will go to them. Have a great day!!! read more

Brand new bank and building. Bright and airy. The bank has a drive-up window and drive-up ATM, but the fanciest ATM is inside. It lets you choose the $ denominations to withdraw. All it is missing are $2 bills. Staff are friendly and courteous. The tellers didn't know the cost of the safety deposit boxes, and there was no brochure. Maybe grand opening pains? This branch, or "store" in TD language is much closer to me and much easier to enter and exit than the one in Sunrise Blvd (which is so difficult due to the constant backed up traffic). I guess they listened to me when I suggested they open a branch in Coral Ridge LOL. read more

TD Bank - Banks & Credit Unions Near Me - Oakland Park, Florida

America's most inconvenient bank! I understand during Covid-19 that certain precautions have to be taken, but this branch is ridiculous. They used to close at 5, and now close at 4, which is tough to make for those working 9-5. However, my issue is with the way they handle customers that need to come into the bank (safe deposit box, etc.). They want you to call to make an appointment... easy enough, right? Except, they don't answer the phone. Called multiple times over multiple days, and haven't been able to make an appointment. Finally, I walked over there, and spoke to the bank through their plastic tarp thing and asked if I could just make an appointment for the next day (or, God forbid, come in now) lol. The answer was no because I had to call, and because they were closing. This was at 3:15pm and they close at 4pm. read more

I always enjoy the fast and friendly service here. They have been open through the pandemic and have always taken measures to keep the building clean and sterile. If you are looking for a great local and national bank come to TD. Ask will Will or Frank and they will take care if you. read more

This review is less about the bank branch. The branch was nice, the lady that walked us through setting up a joint convenience checking account was nice, and the Branch Manager was nice. No, this review is about one particular aspect of having opened a new checking account... Opening the account was painless. We just bought a house in Fort Lauderdale, and want/wanted a joint checking account for mortgage payments, and home expenses. Both my wife and I wrote checks from our respective banks back in WA state / Seattle area for well over $1000 each check. As expected, a paltry amount of the money was available - $100.00 - after the initial deposit. After a couple of days, I accessed the new TD Bank account to check on the availability of the deposited funds, and to my surprise, the full amount was posted, but only $200.00 was available for use. Why? Well, for new accounts, TD Bank puts a hold on all non-cash deposits of 7 days, and this policy stays in effect for 30 days? 90 days? - I looked at their documentation online and it's still not clear to me. Anyways, this seemed a bit ridiculous. My wife and I could plainly see that the funds had cleared the banks where the checks were written, so why were the funds being held in an unavailable state by TD Bank? Why was this policy not verbally explained by the lady who opened our account (reading small print in a bank branch... good luck)? What is the purpose of the policy? Are they trying to implement some money laundering gotchas? Seems they'd be just as concerned with all cash deposits same as checks written against legitimate accounts, right? In essence, the policy is ridiculous, or in the very least needs to be updated. I shouldn't have to wait on funds that have clearly posted, not for any reason, new account or not. I've never dealt with this level of policy-stupidity in all my years banking - my wife and I both come from the financial sector with years in banking, and quite frankly, this had us both scratching our heads. The only thing likely motivating this level of policy-stupidity is greed. If funds can be held for any reason, it pads their deposits bottom line, shrinking their on-the-books liability(ies), while leaving the use of the held/deposited cash solely to their discretion. This is just greedy! Is it Wells Fargo greedy? Hmmm... maybe not, but it's a clear illustration of the banking industries willingness to mess with their customers liquidity for their gain and only their gain. As it goes, as soon as the funds are fully available, my wife and I will go into the bank branch, close the account, and take our money elsewhere... to a bank that's really committed to a mutualistic financial relationship. TD Bank is obviously not the bank for us. Oh, I almost forgot: To dig into this issue, I called customer support, and full disclosure... I was not happy when talking to the support agent - this kind of stuff really steams me, but not to the level of cussing anyone out. I was told that the only individual with the power to remove a hold is the branch manager, and then the support agent immediately hung up without any room for me to say or ask anything else, which was pretty stinking rude. Anyways, so, let me get this straight... TD Bank is a pretty big operation, their policies are handed down and enforced from the top down, but in this instance... I have to take my time to go to the branch, likely wait until the Branch Manager is available, and then argue the case? Hmmmm... amateur hour? Shame on you TD Bank. read more

I have been a customer with TD bank for over 9 years and this bank has evolved into a nickel and dime environment. I bought an cashiers check to pay a vendor and it was lost . The bank now says that they will not refund the money to my account for 90 days . In fact one of the teller gives me form stating if the check is presented to be cashed after a stop payment is placed , I am still responsible for the amount . This is highway robbery . I will close the account . Will never save with a TD bank. read more

This bank has the lest involved customer service and really don't care about issues with their customers. I send a payment on 11/3/2020 through Bill Pay it never was received at my credit card but the money was taken out of my account $1700 and it suppose to be returned but I am writing this on 11/4/2020 and all they can say is its coming. My credit card payment was due yesterday and now past due but this bank can care less and will not give me anything on print saying the money will be returned or who received it. If I wasn't vigilant I don't know what would happened and when I go to the bank I feel no empathy or care for what happened. A check through the US Mail would of arrived 10 days ago. They act as if my concern for my money is a disruption to their sleep. read more

I have been banking with TD for close to 2 decades and I have never been made to feel so uncomfortable. I needed a few checks as I am purchasing a gift for my wife and before I can get the words out the answer was NO. Then when I finally said please confirm the reasoning provided after much push back from the teller and manager Hayley, they still denied me the temporary checks I needed. It's not the process or the rule which is NEW because I have many times received temporary checks from this branch as I respect that. It is the condescending tone and apparently glee for them to tell me no checks will be provided. I then opted to get a cashier's check and literally was interrogated about my accounts and a transfer I did this morning after I already confirmed my identity at the start via DL as well as debit card which worked against me as I had to explain where and when my accounts where opened and ironically that is why they could not provide temp checks. The manager Hayley needs to know better and try to be nice to every person that comes in there even those like myself that are on the tan side. I will never go back to that branch and have it in my mind to move all of my 6 accounts to another bank that will value my 20 years of patronage. Treating customers with contempt in any capacity especially masked as customer service with a fake smile is still contempt. I will not be banking at this location again. read more