1. Thyssenkrupp Elevator

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Pompano Beach, FL

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Thyssenkrupp Elevator

1.0 (1 review)

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4 years ago

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Gold Standard Moving - Proof of refund email dated 8/3/21.

Gold Standard Moving

(52 reviews)

Like others have shared, my experience with this moving company has been terrible. Luckily, I read…read moresome reviews after I booked (Google has a very misleading star rating - not sure how) and cancelled my move. UNLUCKILY, I have not received my refund, and I just called for a status update and they advised that their computers have been down and so they cannot process refunds for another few weeks..... I requested to speak with a supervisor, and of course there wasn't one available. I would hate to work in the cancellation/refund/customer service department. I filed a complaint with the BBB - that seems to get their attention. This company needs a complete overhaul of.... everything.

My wife and I scheduled a cross-country move over three months ago, and not only have they not…read moredelivered our belongings, they are refusing to even provide us with the location of where they say it's being "stored". As many of you have and can attest to, this company is beyond deplorable. Fortunately, we have enough solid connections to pursue them criminally, legally, etc. If any of you have a similar situation that you wouldn't mind messaging or emailing me some of the details of, it would be very helpful. For those whose items went "missing", were you ever able to retrieve them? We've all but lost hope that we'll ever see them again. Side note - the company they claimed to have "sold" our move to, is called "Smart Van Lines", which is the same sham, just different name.

Razor Van Lines - Day of and 3rd quote

Razor Van Lines

(100 reviews)

With a sudden move, I needed professionals. Razor Can Lines are exactly that. they helped me…read moretremendously. I love the staff. This is your come-to if you want it done right!

This is a warning to anyone considering a move with any company. This company appeared to have…read moregood reviews, but there was one recent bad review. The gist of it was that the complainant did not know that they only offer a refund with 72 hours of the reservation being made. It is clearly on the contract, BUT you don't see that until after signing. So, my initial contact with Razor was with Kim Davis. She was pleasant and over eager to tell me about every super cool detail of the service Razor offers. She even said to check out the review on all moving companies, including Razor. We went over the contents of my home to get me an estimate. The estimate was about $2000 more than I wanted to spend, and she lowered the price by about $1600 to get my business. I verified that I COULD CANCEL AT ANY TIME with a full refund. I even had my wife come upstairs and put her on speaker phone and confirm to both of us that it was fully refundable at any time. She only requested that we cancel at least two days before the scheduled move, which is completely understandable. So, I signed the agreement and it popped up with the contract. The contract said it required cancellation within 72 hours or no refund. So, I called back immediately. I couldn't reach Kim, but the other person said she could answer my questions, so I told her Kim had promised me that I could cancel at any time and I wanted it in writing. Kim emailed me later that day with the following: Steve #@$&*&, This email is to confirm that if you cancel, that the deposit is 100% refundable that you paid today. If you have any other questions, please feel free to contact me anytime! Thank you and stay safe :) Sincerely, Kim Davis 754-241-2819 IMPORTANT TIP: telling them two queen beds will not include the box springs. Two queen beds means two mattresses and two frames. If you have a box spring, you have to tell them OR you might be in for a big surprise when the movers come. So, today, when we went over the original list for accuracy, I found out the box springs weren't in the original estimate (as well as a few other things I forgot about), so the price increased almost $2000. After talking it over with my wife, we decided to move ourselves and called Razor to cancel our move. They said our deposit was not refundable. So I told her about my discussion and email from Kim. She asked me to send it to her, which I did. After placing me on hold, she asked if I still wanted to cancel my move. I told her I did want to cancel the move. She then told me "upper management said the deposit is not refundable."

Thyssenkrupp Elevator - elevatorservices - Updated October 2026

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