We stayed here for a few nights while exploring Cape Cod. This is definitely an older property, but…read moremore polished than the normal red roofs. The location is excellent with easy access to beaches, restaurants, and other attractions.
Check in was fine, although the gentleman at the front desk wasn't particularly friendly and was a little difficult to understand. One thing to know is there are no elevators, so keep that in mind if you're staying on an upper floor or have a lot of luggage.
The property itself is pretty big. There's a cute mini golf course out front (more decorative than actually playable), plus a playground and swings for the kids. With some updates and landscaping, the grounds could look really nice.
Our room itself was nice. The beds were comfortable, the AC cooled the room well, and I liked that some ground floor rooms have doors leading directly to the parking lot, making it easy to load and unload.
The downsides were the tiny bathroom, terrible wifi, and a strange smell in the room. It smelled like carrots... I also tripped and almost fell because of the carpeting which really should be replaced.
Housekeeping also missed taking out our trash one day, which was especially frustrating since we had dirty diapers.
The indoor heated pool was great and the outdoor pool was nice too. The hot tub area looked a little questionable and the pool room could use a deep cleaning.
Breakfast had coffee, juices, yogurt, cereal, fruit, bagels, muffins, eggs, sausage, and a waffle maker. The biggest issue was how crowded it got. Get there early because it gets picked over quickly, and not everything is restocked. The breakfast area also isn't laid out very well, making it difficult to move around when it's busy. The employee working breakfast wasn't particularly pleasant either.
We also had an incident during our stay that was resolved amicably so shout out to the guest relations team for handling it professionally.
Overall, this hotel is so close to being a much better place to stay. The location is great, the rooms are comfortable, and there are plenty of family friendly amenities. Improve the customer service, replace the carpets, fix the wifi, update some of the fixtures and furniture, and redesign the breakfast area, and this place could easily move up a tier.