I plan to write to Lark Hospitality Group as well, but wanted to share my experience here first as…read morea caution for future guests. This review is not based on an actual stay, but rather on the booking and customer service experience leading up to my planned visit. I had never been to the Northeast and was excited to plan a trip to Boston and Cape Cod for the Fourth of July holiday. I began planning in April and was particularly looking forward to staying at the newly renovated Shore Haven Inn (formerly Beach Breeze Inn in Falmouth). Based on the photos and marketing materials, the property appeared beautiful, and I booked a four-night stay several months in advance. Two days before my trip, I received a notification from Hotels.com that my reservation had been canceled. This came as a surprise, especially after I had already noticed that the full payment had been charged to my account. With the Fourth of July being one of the busiest travel weeks in Cape Cod, this left me scrambling to find alternative accommodations at the last minute. I contacted the inn directly to understand what had happened. I was informed that the reservation had been canceled because the renovation was not yet complete. While I understand that construction timelines can change, I was disappointed by both the timing of the cancellation and the lack of communication leading up to it. Unfortunately, my experience with customer service was equally disappointing. I was directed back and forth between the inn and Hotels.com regarding my refund. When I contacted the inn again, there appeared to be confusion regarding my payment, and I had to make multiple efforts before the charge was located and refunded. What prompted me to write this review is what I observed after arriving in Cape Cod. Despite the cancellation, I proceeded with my trip and secured one of the few accommodations still available for the holiday weekend. While in Falmouth, I drove by Shore Haven Inn and was surprised by the extent of the unfinished renovation. The property appeared to be far from completion, with visible construction work still underway and building materials on site. Given the condition of the property, I am concerned that reservations were still being accepted and payments processed when it was evident that the inn would not be ready to accommodate guests. Renovation delays happen, but guests deserve timely communication, transparency, and proactive customer service--especially when travel plans are being made months in advance. For anyone considering a future stay, I would recommend confirming directly with the property that renovations have been completed before booking. The inn may ultimately become a wonderful place to stay, but based on my experience, I would be cautious until operations are fully up and running.

From the owner: Don & Joyce Filiault bought the Inn in 2002 and with Walt Sullivan, the Innkeeper, began a long…read moreprocess of renovations and enhancements to the Inn. We are very family friendly and also a great place for a couple get away.

We had the Nobska Point room in Sept 2026 and loved it. Room was very spacious, loved the…read morekitchenette, and had a wonderful private sea view deck. Didn't see much staff but you didn't need to. Breakfasts were great and enjoyed them on our deck. Evening glass of wine was also quite nice outside. We walked to the beach and loved the town of Falmouth only a short drive away.

"The devil is in the details"…read more Inn on the Sound is a true gem on Falmouth Sound. Each well appointed room showcases exquisite attention to detail. Clean, pristine, with super comfy beds, views looking out on the water towards Martha's Vineyard. Gorgeous grounds and terraces to relax and enjoy delicious breakfast served every morning. The baked treats each afternoon are splendid. Warm friendly host Debbie and staff go above and beyond to enhance your stay. Feels like home. A winner in every way! *5 easy breezy stars*****

The website for the Captain's Manor Inn does not do it justice…read more Planning a reunion with college girlfriends and selecting a place sight unseen was a bit nerve wracking. Any worries or concerns that I may have had disappeared the moment we pulled into the drive. From the impeccable landscaping to the timely and friendly greeting from the Inn owner, Pattie started the weekend off perfectly. She was both warm and inviting. She took the time to show us her beautiful property and all of its personalized, beautiful features and amenities. The rooms were spacious, impeccable and adorned with all of the luxuries you may want for a comfortable stay. The housekeeping crew left the room spotless and tidy each day as well. Watching Pattie work and care for her guests make the stay just that more special. She truly cares about her guests comfort. My friends and I were able to enjoy her delicious, homemade breakfasts (we could have done better of keeping her informed of any culinary preferences but she was able to accommodate a few reasonable requests). She has truly thought of every detail---from coffee/tea/filtered water access all day to homemade cookies ! Sitting on the veranda together whether in the evening or morning after breakfast, we were able to settle in surrounded by trees and enjoy one another's company. We loved it so much we are thinking of making this an annual visit. Thank you, Pattie for creating the perfect environment for us to laugh, talk and create memories until our next reunion!

I have such mixed feelings about this place that I feel bad writing this review, but maybe it'll…read morehelp so here goes nothing. The property is well-maintained and clean. The rooms & common areas were tastefully decorated. My only gripe is that there is no fridge in the room. We were allowed to use the main fridge in the kitchen, but it's shared with everyone and can't be used while breakfast is going on, so I had to plan ahead if I wanted to take a drink out for breakfast and, obviously, it wouldn't be cold as a result. Mini fridges in the rooms would be great! They also had great toiletries (e.g., shampoo that doesn't make your hair feel like hay.) Service: This inn is run by husband and wife, Pattie and Randy. Pattie seems very well-intentioned and was helpful. She greeted us with a smile, answered all of our questions, had ferry tickets ready for the Vineyard, and was happy to provide recommendations for things to do, how to get to places, and so on. She was the quintessential innkeeper. Breakfast is served every morning and was delicious. Pattie was meticulous about dietary restrictions, which the three of us who had some very much appreciated. As a pescatarian who has been served clam chowder with bacon (after a lengthy convo about not eating meat) and had numerous encounters with people who don't understand that chicken is not a vegetable, I am grateful for people in the service industry who take dietary restrictions seriously. I didn't feel like I needed to ask her about every breakfast item to make sure I wasn't inadvertently eating meat because it was clear that she was already on top of that. They have about 6-8 tables out on the veranda and the innkeepers made sure that everyone would be seated promptly and with their entire party. Sounds great, why the hell did you only give it three stars? Randy. When I first met Randy, I thought he was funny in a deeply sarcastic way. Problem is, it quickly became clear that the sarcasm was mostly just him being rude and judgmental. Some examples follow but they're certainly not the only uncomfortable interactions we had with him: (1) when asked what kind of juice we wanted, both my husband and I said orange. He told us we were unoriginal. (2) when we disclosed we were going to Provincetown for whale-watching and walking around town, he told us he doesn't appreciate his guests doing that. His GUESTS, who paid a little under $1700 per couple for three nights at this place, were all vaccinated (and provided proof of such) and regularly wear masks, especially in indoor spaces had to worry about whether or not he approves of our vacation plans. In fact, when we first checked in, I wore a mask the entire time. I only took it off after noticing that Pattie wasn't wearing one so I figured they were comfortable with us not being masked because they had proof of our vaccine status. All the other guests also did not wear masks. (Writing reviews during COVID is bizarre.) I get his hesitancy (somewhat): we visited in late August of 2021; there was a COVID outbreak in Provincetown in early July of 2021. It was contained and Provincetown has been strictly enforcing masking since then. Plus, this outbreak was related to the Delta variant, which isn't unique to Provincetown. They never told us before we checked in that they were so concerned about Provincetown. We had already purchased tickets to whale-watching and weren't about to throw away $65/pp because the host of the place we paid to sleep at night didn't like it. If COVID is that serious of a concern they should either (1) warn their guests explicitly about these restrictions before booking or (2) not run their business during COVID. By the way, Provincetown was awesome. Loved whale-watching & Commercial St., while touristy, isn't depressingly so. I highly recommend a trip there! If you go, The Lobster Pot should absolutely be your lunch stop! (3) on the day we checked out, I saw Randy and asked if Pattie was around so that I could provide her with my credit card. Randy went to the entrance where there was apparently a bell to summon Pattie. I was next to the bell. He could've easily walked to the OPPOSITE side of the counter to ring the bell. Instead, he told me he likes to keep about 8' of distance and had me move to the other side of the room so he could ring said bell. I get social distancing and am happy to abide, but don't make your guests feel like lepers. He could've asked ME to ring the bell, or told me WHY he needed me to move. Instead, he told me he needed the 8' as he moved towards me so I could get out of his way. It was awkward and uncomfortable. One of my friends started wearing her mask--despite that neither Pattie nor Randy wear masks in their inn--because she also felt like he was being really judgmental and treated us like walking COVID hotbeds. (4) it seems they don't pay employees well? Randy made some comments about how they can't keep their help around b/c the gov't providing unemployment

I'd love to give you a review of a fabulous stay here. However when attempting to get information…read morein line with planning a family event with about 20 people and inquiring about booking the stated minimum of ten or more rooms, I was met with a complete unwillingness to even provide me with a quote, simply a response saying that I would have to pay in full and it would be 100% nonrefundable. Funny because I could book rooms on other booking sites and not have this. We'll take our business elsewhere to be honest - suggest this resort update their policies on their website.

What a wonderful find! Our final leg of our trip was in Falmouth. As we pulled up to this cute…read morehotel I was first impressed by the location and the views of the water/Martha's Vineyard. We checked in a discovered a cute beachy room. They had a record player with beach themed records....so fun. They also had a rooftop space to hang out and enjoy the views. We did end up next to a room with an infant. We could hear the baby cry for over 1.5 hrs at which point we asked for another room as figured the infant may be up several times through the night. They graciously allowed us to switch rooms and were very apologetic. The lady at the desk did not hassle us at all. I'm very appreciative for such a wonderful stay at Falmouth Tides.

I love this restaurant/pub. Sit at the bar, THATS where all the action is. Always friendly people…read moreto talk with. The lighting here is perfection, and if you have read any of my 100 of reviews you know that it's very important to me. Dining at a restaurant should be special and relaxing. So many places these days are using the lights meant for the cleaning crew as their regular lighting. Horrible. I started with an amazing Lemon Drop martini made with limoncello and not sour mix. Delicious. For my main I got the Steak Frites. Medium rare. 10/10. The flavor was out of this world. Served sliced. Fries were hot and crispy. Ruth's Chris could learn a thing or two here. $31. Linda was an exceptional bartender and server. As Always. A+ experience

Don't let the pictures fool you! While it may look like a beautiful place, your experience there…read morewill be quite the opposite. They do not care about their customers. I had my wedding there and I can't even put into words how much stress they caused me. I paid so much money to ultimately run my entire wedding. I reached out with specific examples of everything that they did wrong on my wedding day and leaderships response was "that's not what our staff recalls" I have never been treated with such terrible customer service and what made it the absolute worst is how terrible my guests were treated while spending $500 a night on a room. It is so sad to see such a beautiful place going downhill so fast.

Came here for a romantic, Memorial Day weekend trip with my honey. This is absolutely the cutest,…read moremost comfortable, little inn we have every stayed at! The owners and all of the staff were BEYOND accommodating and so easy to work with. We arrived after the office was closed, so the manager reached out to tell us that our keys were left in a specific area. We found the rates to be extremely reasonable and felt we received excellent quality for our money. The room was cozy, warm, and inviting, perfect for our romantic get-away. Everything was very clean and we felt very much at home in the room we stayed in. It did not have the generic "hotel" look, but had rather, a rural, "homey" and quaint feel to it and was decorated nicely. The area is somewhat residential, and we enjoyed sitting on our little front step and looking at the stars at night. Very safe area and walking distance to the Martha's Vineyard Ferries and many restaurants and bars. There are tables to sit at in the back and breakfast is served in the barn in the back of the inn. There was a small wicker table and chairs alongside a fireplace in our room, adorable! The room was the eprfect size for two people. Bathroom and room itself were very clean. I cannot say enough great things about this inn. The quaint and cozy vibe and the outstanding service made our trip that much more romantic and memorable. I have recommended this inn to anyone coming into the area and would be thrilled to come back here again!

The Red Horse Inn is an excellent hotel choice for anyone visiting Falmouth, especially from…read moreoutside of New England! It's an adorable inn just south of downtown Falmouth. While we didn't personally stay there, we coordinated with the general manager, Cindy, to have our guests stay there the week of our wedding. We were delighted to learn that prices were very reasonable for an August weekend, at under $300 per night (2-night minimum). We had no issues with our invited guests securing rooms, and it is best to book rooms by calling hotel management directly. The room decor is characteristically quaint Cape Cod themed, and was a nice bonus to welcome our many guests who had never been to Cape Cod. Cindy was accommodating in allowing our shuttle buses to pick up and drop off guests at the Red Horse Inn, and she was good at getting the guest welcome bags where they needed to go after we dropped them off.

Location on Old Silver Beach is perfect! Pool and arcade are nice for kids ! However a lot of…read moreservice and maintenance need improving. Also the beach chair reservations should be an option because it's ridiculous getting a chair! Need a better system for reserving lounge chairs and umbrellas on the beach. Chairs were gone at 6:30am! Rooms were dirty and not cleaned well through the stay. Hair, old bathroom, dirty halls. Snack bar was slow. One hour for a lobster roll and Salad! Pool needs umbrellas on the patio, and more Lounge chairs Food was good at the restaurant but also slow. Waitress was great. The sunsets are lovely and we watched fireworks on the beach on the 4th of July! The ice cream stand was a hit and the arcade. Has so much potential. My kids had fun!

I gotta say that this place looks like a real resort when you pull up to the parking lot. But as…read moreyou go inside, everything becomes crystal clear: They have a lot of work to do! When we first got there for check in which was 4:00pm, for some reason, the attendant was not sure if the room was ready. While waiting, I couldn't overhear another patron having the same issue. Luckily for us, ours was ready. Get our keys and head into the room. This is where everything just goes downhill. The room was filthy. Sand in the bed. Walls absolutely filthy with what looks like blood and boogers. Not bugs flying all around the room. When you turn the AC off, the smell was unbearable. This place has so much potential. The beach is the only highlight. Honestly it seems like they are waaay understaffed. There was too many things I saw and asked, why is that like that? I wouldn't recommend it but if they did a few things, they can make this a very good place.

Went there in August 1969 for my honeymoon.Loved the pool and the nice lawns.My whole family…read morefollowed me there and enjoyed it as much as I did.I was twenty five then and I'm 81 now.

I rented a cottage here and it was lovely. Hope to do it again soon…read more You have to call to make your reservation. Go local!

There were 5 of us staying at this charming hotel in Falmouth this past weekend. This is a special…read moreweekend for us as there is a huge house party that has become a summer tradition for about 100 guests. We've stayed at a variety of motels in the city over the years. The accommodations ranged from frightening to bitchy -- so we've been bouncing to new accommodations each year. Well, this year we hit a home run. Shoreaway Acres is a gem in the heart of the mediocre hotel landscape. The grounds are excellently maintained, the rooms clean. the staff friendly and helpful. And they undersell this place -- for example, there is a daily breakfast that is included in the room price -- and it's not like a Holiday Inn breakfast- they have staff who serve juice and coffee, accompanied by an excellent, well stocked buffet. The property has both an indoor and outside pool, a series of sitting areas with table and chairs with sun umbrellas - a couple of gazebos -- totally relaxing areas. They have lawn games you can get in the front office. This would be my first choice next year when we come down for the party weekend.

Be weary of all the 5 star reviews on this place…read more Although staff is polite, it does not make up for the fact that the place has not seen a coat of paint since the turn of the century. If suspicious green carpet, moldy smell, tiny rooms, sticky floors, claustrophobic plastic showers and beds from George Washington's time are your thing - this is your place! All others, be VERY aware that the online photos posted of the exterior online DO NOT represent the quality of the interior of the rooms.

An earlier departure than scheduled and our failed attempts at getting an early Ferry out led us to…read moreneeding a room for the night. Another hotel who closed early suggested we try Holiday Inn. We arrived and were greeted by two friendly ladies at the desk who did have room for us! We were given great directions and which door to use/park near to get to our room. Our room was clean and comfortable. All we wanted to do was shower and get some rest. Unfortunately, our bathtub did not drain. As we all know, it's not a matter of IF something will break down, but when! One call to the front desk, and they said they would send someone to take care of it. They did within MINUTES!!!!!! The maintenance tech came allowed us to explain what we noticed with the tub not draining, and he fixed it. This was very much appreciated because oftentimes, when things stop working, it takes nearly all day for a fix. Their bathrooms are well lit with great mirrors and equipped with Dove products- liquid soap, lotion, shampoo, conditioner, and body wash. This was perfect since I was traveling with a carry-on and relying on whatever the hotel provided. Happy to not have dry skin from a mystery soap :) The building is in great condition and looked very nice inside. Loved the front lobby area!

This is not the Holiday Inn anymore but it's called The Iris Hotel Cape Cod. Rooms were clean and…read morebeds soft. We were up there for a family gathering in the first week of February 2026. The Yelp page has not been updated. The weekend was very cold but the hotel was cozy with a large fireplace lit. The continental breakfast was basically fresh fruit-very nice fresh fruit, assorted breads to toast, muffins and pastry. In a little fridge was juice milk and yogurt. My husband noticed that the coffee was just regular and hot water. On weekends they added the waffle maker and baked egg frittatas and bacon and sausage. I noticed a strong lemon smell in the hall and stronger in our room and I was allergic to it since my nose cleared up a few hours after driving back home. The price was great but it was Feb! I'm sure in high season it would be much higher.