The team at Megson FitzPatrick is a group of people who put clients first. I've been dealing with…read morethem for a long time and every time is a pleasure. Pleasure and Insurance? Yep, they are kind, helpful and efficient. They get it done and I get to move on with my day knowing my insurance is exactly what I need! I highly recommend Megson FitzPatrick!

From the owner: Megson FitzPatrick provides custom insurance solutions for homes, businesses, landlords,…read moremotorcycles and more for a wide range of clients and Industries in BC and across Canada. Megson FitzPatrick Insurance Services is a division of Rogers Insurance, one of the largest independently owned insurance brokerages in Canada. With roots firmly planted in Victoria, and a span that reaches across the country, our dedication to providing personalized and innovative insurance and risk management solutions protect the businesses, people and property within the communities we live.

There was a lot of confusion when they changed their system or processes which is understandable…read more However, it could have been handled a lot better and communicated a lot more effectively. Around the same time of their system change, I somehow ended up owing them money. Which was super confusing. Because I had no idea what was going on, my policy was cancelled and they just kept emailing me telling me I owe money but didn't tell me who they were or what I owe money for. I emailed a few times to ask and they basically just responded saying I owe them money and that they already told me why. If you're going to take the time to email me and tell me that you've already told me, then why not just quickly tell me what I owe money for? They came across as very unprofessional, rude, and immature. After about a couple months of this going on, I finally got a hold of the manager and she told me what the money was for. It took her all of 2 minutes. If they had given me a quick 2 minute call months ago, instead of constantly emailing me to ask for money, it would have saved their business time and money and maybe I'd still be a customer. And no one ever apologized. I paid what I owe so I won't have to deal with them anymore. But all of this tells me that they aren't organized, can't communicate effectively with their customers, and also that they would probably be a nightmare to deal if you wanted to access your insurance with them. The way they talked to me in email was similar to how scammers operate; demanding and rude while asking for money. And after all this, they were sure to ask if I wanted a new quote! Wow. I'd stay away!

If I could give them less than 1 Star I would. This company is horrific to deal with. Kristyna,…read morethe assistant branch manager, cancelled my insurance and notified the bank I have my mortgage with citing terms I was never informed of. When I escalated to the manager, questioned this and asked for copies of notifications it turns out it was an accident and someone else's policy. I would expect more from a seasoned insurance professional, especially an assistant manager. Not acceptable. I also experienced being sent an invoice for an additional policy I did not ask for (I asked for a quote, not a bound policy), and when that was questioned they acted like it was incredibly inconvenient and they were doing me a favor for fixing their mistake. I never went to them to get a policy in the first place. The company I had my policy from was bought by this company so I was inherited. Needless to say I renewed with another company. If you get the choice there are so many other better options out there. Pass on this one.

Liane, went above and beyond to help my transition from out of province today! Polite, diligent and…read morea great advocate when they're clients are in a bind. I would definitely use their services again. Also very helpful with other aspects of the move and even recommended some places to see on the island and surrounding areas :)

Being a client with this particular branch of Harbourd was degrading. I know that sounds dramatic…read more When asking why letters in the mail regarding a payment schedule arrived 10 days after the payment schedule started, I was pretty shocked by the reply I got. There was some patronizing commentary about how I should have known the payment schedule simply by keeping an eye on all the transactions in my bank account and seeing it come out after the fact. I understand they were in an awkward position, but being treated as a client in that way from any business would be terrible. I don't think insurance has immunity from providing polite customer service. I would not recommend this company. If anything goes wrong with your payment schedules/ payments, or it seems like theres an error, they won't be able to help or get back to you for a while and you'll get left in the lurch.

Wow ... just renewed my car insurance over the phone with Harbord. During this cover-19 crisis they…read morehave a system worked out to handle the renewal over the phone. It was great. A few emails back and forth and it is done. I have always appreciated how knowledgeable their agents are and am so impressed with how they handled this. Kudos for helping keep down the number of social interactions.

I have been buying car insurance from HUB International for about 5 years and they have never…read moreignored me like I was a customer who did not exist. The vehicle insurance company staff were very attentive to customer needs, at least the insurance agents that I dealt with were like that. This company has the ability to do business on the phone and in person visits, which makes it very convenient. Some of the other insurance brokers are still stuck in the old ways of doing business only in person visits, which is not very flexible.

Called this morning for information on New Condo Insurance and no call back. Poor service and…read morecustomer response time.

I love these folk! My tax advisor Brenda has given me lots of great advice, that's gone well above…read moreand beyond the expected basic tax-service. She is incredibly helpful with my many questions and always helps to make me more informed on everything to do with my freelancing and individual taxes. As a woman with only a basic understanding of personal finance, working with Brenda has been really helpful. She's even called the CRA for me when I didn't understand and email I got from them. They are also affordable, and I paid a much more doable rate than I ever did for half the service in Vancouver. Thanks so much. Highly recommend! Also, I just noticed that they have a bunch of 5 star reviews that yelp has hidden, don't know what's up duty that.

Not having used them before, I emailed someone named Brenda at Pain Free Tax, asking if she had a…read morePTIN number(needed for anyone being paid to do cross-border taxes) and any other credentials that would allow me to feel safer sending past tax returns to a complete stranger, since they would include my social insurance number, social security number and much more in the way of sensitive personal information. She assured me she had a PTIN, and asked if a video meeting would reassure me(I live in a different province). I reiterated that the credentials would help me to go forward, in a friendly manner, as I felt a bit uncomfortable asking. This is what she emailed me back(draw your own conclusions - it certainly told me enough): "Good Day Audrey, I cannot  provide you with my PTIN number via email- It is like your tax data- confidential information. You seem to have significant hesitancy around this process. At this point we have decided to decline to provide tax services for you." Brenda Bryant PS: it appears that they're using stock photos in their reviews?!

One on one service. The tellers all know my name and I know theirs. My service charges are 10% of…read morewhat they were at CIBC. Full service, great mortgage, loan, savings rates. all money deposited is insured by the province of BC. I have never experienced this ease in getting financial questions answered. To the Manager, loans manager, customer service reps, and now financial planning. Thank you for your help with my savings goals! Its great to be a member at Community Savings. Edward Wood

Have been dealing mostly with Simon at Perpetual at Mayfair Mall for almost 2 years now for both…read moreour home as well as business vehicle insurance. He has been an amazing help and has made this procedure as quick and efficient as I have ever experienced. I wouldn't hesitate for a moment to recommend him or the office there to anyone.

My mother went to buy car insurance before it expires on December 24, 2018. The fat Chinese older…read morewoman at the front desk was rude, incompetent, and seem to just take the money order. She gave my mother another customer's car insurance print form after taking the money order. She refused to answer phone calls, refused to correct her mistakes, told my mother to sit and wait, until my mother yelled at her to stop messing around and print her the correct car insurance forms because she had already gave out the decal sticker. She even claimed there was no record even after she took the money order. This broker deserves zero stars for this staff's rude, incompetent, unprofessional service. She was behaving like a total bitch and purposefully so. My mother told her she thought she would not dare to be so bad if she was not another Chinese person, but a white caucasian senior female customer. I think the staff person is named Peggy? I feel like it was connected to a part of some Organized Harassment by others behind the scene (Youtube: Exposing Proxy Stalking Organized Harassment/Targeted Individuals and Perp TV).