There was a lot of confusion when they changed their system or processes which is understandable. However, it could have been handled a lot better and communicated a lot more effectively.
Around the same time of their system change, I somehow ended up owing them money. Which was super confusing.
Because I had no idea what was going on, my policy was cancelled and they just kept emailing me telling me I owe money but didn't tell me who they were or what I owe money for. I emailed a few times to ask and they basically just responded saying I owe them money and that they already told me why.
If you're going to take the time to email me and tell me that you've already told me, then why not just quickly tell me what I owe money for? They came across as very unprofessional, rude, and immature.
After about a couple months of this going on, I finally got a hold of the manager and she told me what the money was for. It took her all of 2 minutes.
If they had given me a quick 2 minute call months ago, instead of constantly emailing me to ask for money, it would have saved their business time and money and maybe I'd still be a customer. And no one ever apologized. I paid what I owe so I won't have to deal with them anymore.
But all of this tells me that they aren't organized, can't communicate effectively with their customers, and also that they would probably be a nightmare to deal if you wanted to access your insurance with them. The way they talked to me in email was similar to how scammers operate; demanding and rude while asking for money.
And after all this, they were sure to ask if I wanted a new quote! Wow. I'd stay away! read more
