I sent in a POA for my aunt's account. Thrivent sent a message that they received it and it would take 5 business days to approve it. After 10 business days, I called again. Thrivent neglected to send me a confirmation that it had been approved. Seriously? I have to call a company to ask. Please email your customer as soon as it is approved. This company has horrendous customer processes. read more

Received sales call, stating I had an account/policy with the company, just as a ploy to get me to return their call. No account/policy exists. Sales guy (Max Levy) simply lied in an effort to get me on the phone. Unscrupulous. Stay away. read more

This was once (long ago) a "Christian based financial institution" - but after an internal shakeup - they are now just another all-but-secular financial institution. If you experience mediocrity with this "lip service" bunch, consider yourself lucky. We went from responsive representatives to a revolving door of faceless nameless drones who were no help at all. High expense + poor yield + aggressive sales = mediocre scheme. Considering how many reputable financial planning and investment businesses are out there, why anyone would settle for this dreck is a wonderment. read more

Stay away from this company. We have had to hire an attorney to get money out of our loved ones account after they passed away.

refusal to honor terms in disability waiver. will not acept VA (federal government forms) 100% permanent and total disability certification as proof. Will not accept Wisconsin Department of Veterans Affairs (WDVA) certification of 100% permanent and total disability. have constantly lied about what is in the contract. Refused to offer a electronic way to submit waiver then claimed they lost it after reciving it certified and then sudenly they could recive it electronicly. read more

This company is not legit - their entire business model is based on getting your money and using every trick they know to keep it, charge high fees, not pay claims, and evade you. Obfuscation, excuses, evasion, ignorance of their clients is their sole mission. God help those who choose this firm for anything. read more

Our financial advisor at Thrivent is excellent! He always responds to emails, texts and phone calls. He helped my husband fill out his paperwork from his union to retire, set up a Roth IRA for both of us and took the time to explain why we should. I'm so glad I switched to Thrivent from the last place I had my money in. I hadn't heard from them in 4 years! read more

My parents took out a life insurance policy on my disabled sister 16 years ago. My mother is listed as 100% beneficiary on the policy that she and my father have paid on for years. When contacting Thrivent to collect on the policy, my parents were informed that they are not the beneficiary and the representative would not tell them who is. A copy of the policy was faxed to Thrivent along with Guardianship/Conserator paperwork but Thrivent is still insisting their records show a different beneficiary and they will not say who that is. This is the worst Life Insurance company I have ever dealt with and I work in Insurance. My advice - cash out your policy and apply the funds elsewhere. This company is beyond reprehensible. read more

I got to verify myself 20 times before the situation is resolved. I'm trying to pay the mortgage, literally give them money and they make it the most pain in the ass situation possible. And it's the same bank. I'm trying to pay them with the account that's from them and they still act like retards on the first day of banjo camp. I hate dealing with them. read more

Impossible to work with. They never supply you with exactly what they need. Archaic in the way they do business. They will not accept documentation via the internet. Everything has to be done by mail. Their own systems and silos make it time consuming and exhausting to get the money that is yours. read more

When the housing market tanked in 2007, I tried to move some money out of one of our failing investments and was not able to do so. Years later, we got a local Thrivent Representative. He was helpful and polite at our first, in person meeting. Some time later, I wanted to move some money and he was very impatient and rude over the phone. I wanted to understand my options. On a positive note, more recently, we had some money to invest for retirement. I decided to call the cooperate office, "Member Care Services". They were all helpful and understanding, especially advisor, Stacy Dobberstein and one other woman (sorry...forgot name). Ms. Dobberstein is very knowledgeable, patient and pleasant. I hate to end with a negative but, I wrote a letter and email because I felt that a committee leader at Thrivent, was pushing her own political ideas, behind her particular program, per her public letter to members. I felt that some of her opinions did not line up with Christian values as described in scripture. I suggested that she stay more generic and focus on universal Christian values. Though I may not have written my best letter, I was hoping for some kind of response, especially since i am the client and Thrivent claims to be a Christian organization. Plus, we are trusting them with our money; money which they profit from. I was happy with the cooperate office in every way, so that is who I recommend. 1* star for the local folks and 5* stars for cooperate. read more

Unfortunately, I am joining in on all the other very negative reviews of this company. For a company that wants to handle you finances, they make themselves scarce if at all available. IMPOSSIBLE to reach anyone by phone, they close early on some days which does not show any importance to staying in contact with their clients. WHY would anyone trust a company that does not have the best interest of their clients first and foremost???? read more

Thrivent is a horrible company! I have had so many issues trying to cancel my account and transfer my money to US Bank (which, by the way, has been an excellent bank!). I tried to transfer funds from my checking account to my US Bank account and it was taken out of my savings account (which has $0 balance) and then was charged almost $60 penalty for insufficient funds.They have made it almost impossible for me transfer my money and then close my account. I fear that they will now begin charging me a monthly fee for having an account with zero balance!! If you are reading this and have not yet opened a Thrivent account, I would caution you to ask many questions before opening it, and then proceed with caution and keep a close eye on your funds. I went with Thrivent because they are a supposedly Christian organization. As a Christian, my values of honestly and respect do not seem to be aligned with Thrivent's values. read more

I've been investing with Cathy Kostelecky of Thrivent for 10 years, and not once has she been in touch to review my portfolio. Happy to take my money and charge me fees, but can't bother reaching out to give advice when I've been investing nearly 50K at a measly 2% return. Part my responsibility b/c it is my money, but really that's what I've paid her to do too. I'm withdrawing my funds to invest elsewhere, in a different vehicle. Would not recommend. read more

I also wish there was a zero rating here. That is what Thrivent Financial deserves. I wanted to express my disappointment with Thrivent Financial in Lakewood California. My brother had a great job with an international company and had a generous retirement plan. Due to a friend at work, he was exposed to Thrivent and decided around 15 years ago to give his retirement money to Thrivent for investment and dispersal. After retiring 4 years ago. My brother ask me recently to meet with his Thrivent Rep and take a look at his account to see if there was anyway to save him some money. My first look at the company was on this Yelp feed. I have to say after reading these reviews, my feelings for my brothers money and it's handling was in question more than ever. We called for a lunch meeting with the Thrivent Lakewood representative that my brother had for about 15 years. We asked for 3 years of year end statements so I could take a look at the fees and income for my brother. During the meeting we were surprised to find that the Rep did not bring any year end statements. And only brought a graph of blocks to see the numbers in child like form for only 2019. Nothing was given to show the account fee's. Really disappointing and obviously deceptive to not bring the 3 years of statements that were requested about 2 weeks prior to the lunch meeting. We were then promised at the lunch meeting the 3 years of year end statements would be forth coming via email. So 2 days go by and I have to email the Thrivent Rep from Lakewood asking where my brothers year end statements are and why are they not being sent. I was told in an email that I would not be receiving the statements and they would be coming to my brothers Thrivent online account page on the following Tuesday. Our meeting was on a Thursday. Email contact was made on Saturday. My brother was told on Saturday the statements would be sent on the next Tuesday. Well on Wednesday the statements were not sent and no explanation was given for not sending my brothers requested 3 years of account statements. My brother was fit to be tied and very disappointed regarding his treatment by his Thrivent Rep that he had a relationship with for so many years. His final decision about weather to stay with Thrivent was decided by the representatives actions to not be forthcoming and honest. The Thrivent Rep knew that the statements would show high fees and low income compared to other low fee brokerage firms like Fidelity or Morgan Stanley. He decided it was better to let the client go than be honest and show how he used my brother and put him in high fee annuities. He had told us at lunch he would never recommend an annuity under any circumstances for my brother due to the high fees. But we found a few 2018 monthly Thrivent statements on my brothers Thrivent online page. We found that the Thrivent representative from Lakewood California had indeed bought my brother into an annuity in 2018 that he said he would never recommend for my brother. Totally dishonest in his approach and follow through. This company is a dishonest group acting like they are saints due to the religious name they still use. The sales group is rotated in and out of different Lutheran churches and Thrivent offices as they source new clients at the churches. Since they are a non profit they can not advertise and get no client list from their company. So they pick their possible clients out while attending church. Then they lean on their new clients to get names and contacts of family, then they go after their friends before moving to the next church. That is how my brother got caught up in it through a friend who attended their church. There are so many story's out there of disappointed people who trusted Thrivent thinking they are above taking advantage of people due to there religious affiliation. Nothing could be farther from the truth. Take my advice and get your money out of Thrivent Financial and take it to one of the many low cost brokerages available in the United States that can make you honest money. This group feels more like a Ponzi Scheme with a Pyramid Structure. Get out while you can! read more

Thrivent is very hard to work with. Their technology and their policies are outdated. I use Fidelity and Merrill Lynch for my other investments. The difference is like night and day. At Thrivent the life insurance people can't see the other accounts. The annuity people can't see the other accounts. The mutual fund people can't see the other accounts. Lot's of transferring of calls and lots of hold time...just a bad system. My mother's accounts are with Thrivent and I wish she would have selected a different company. I strongly recommend avoiding this company. read more

Have just started dealing with this company but already have reservations. My parent has paid in for years for long term care, all their paper work says it starts paying after 90 days. They even try to tell me that on the phone but you don't get your first check for over four months. She keeps saying they'll mail it out after being in facility for 90 days but we won't get a check for 30 days after that. I couldn't get her to admit, that's 4 months not 3. Hope there aren't more issues down the road. read more

This company is a scam they want you to pay premiums but when it comes to paying out on a policy they reject it.My parents are in there nineties they bought a assisted/nursing home policy 24 years ago paying 450 per month for all these years they now have moved into a assisted living facility which there policy provides 60 percent of the cost but they refuse to payout the policy stating that they don't receive 100 percent feeding,bathing,walking,getting in and out of bed they don't qualify for this claim.Thrivant is a total scam stay away from this company read more

My dad just turned 103 this month, I, his son is his power of attorney for financial, and health. Every year during tax season Thrivent refuses to send tax information and refuses online access. So be aware, buy with them and your heirs are denied any access. My dad bought this policy during WW ll, and the family has no access. Total bad investment. Stay away from this company. They ride under AAL, and are SOB's, phone and website no support. STAY AWAY..... read more

Terrible company. Financial Advisors are BS. spend little or no time on your investments other than making sure you sign paperwork to get their management fees. your money would be better in a CD! read more

My parents invested with AAL in the early 60's. When they passed away, in the 2000's the Ins. man didn't want to pay. Not trustworthy Don't go with this company He asked to read the will. Didn't believe the pay out until he saw the will. Asked to get a 2nd copy of it before he paid out. read more

I have read the reviews here. I lived 20 years in Minneapolis/St. Paul, headquarters of Thrivent. I was always a HUGE supporter of them and their mission. Since I moved to Rochester, NY, I have found their service to be totally sub-par and not worthy of them as an organization. Yesterday, I took them up on an opportunity to attend a special session on retirement. I contacted the local rep and told him where I would attend. He didn't seem to know the location himself. After showing up, I called him. Note that he didn't have an outgoing email or signature. I wrote him and asked where he was. This was his response: "The seminar was cancelled, due to a lack of interest. I'm sorry that you weren't notified." My response back to him: "That is very poor. We were not contacted and both made special arrangements to be here. Awful reflection on Thrivent." Is there an avenue to remove reps who don't reflect the values of the Thrivent I have always known? read more

This is not a good company to have life insurance with. We have been paying into it my husbands life insurance for 40 years and the contract keeps changing so that is will terminate at a earlier and earlier date. So basically when you need it most it won't be available. They say the estimate is based on the current credited interest rate and current cost of insurance charges. It started out to last until he was 100 years old but now it will terminate at age 67. I have a life insurance policy through them too and the same thing, now mine will terminate at age 79. Shocking and upsetting. There is no adviser in my area and there is no one to talk to on the phone about it. I really feel we put our trust in the wrong company. My advice is do not do business with Thrivent. read more

My parents put money into a long term care policy for over 25 years. My father passed of COVID this past January and now at 87, my Mom is going into assisted living. They told her some time ago she would get $100 a day toward her costs. When we called to set this up, they said she would only get $60 a day since it was not a nursing home. They also are doing all they can to disqualify her as she needs to show she cannot do many daily living skills on her own, which she can't. I thought this organization was faith based and thus, would do right by their customers. Not so. read more

If you are thinking of investing with Thrivent...DON'T! no transparency, no accountability, only interested in sales I started with Thrivent when it was AAL, then merged with Lutheran Brotherhood, then rebranded as Thrivent. I am doing all I can to escape this company now. The return on investment when compared to my other retirement funds is consistently and significantly lower. My agent was only responsive when he wanted to sell me something or wanted me to rollover other funds to Thrivent. Otherwise, it is crickets chirping. Over the past year I have dealt with my mother's accounts (she has dementia) as she needed long term care. I could not get her agent to return my calls. After 3 weeks of run around, I called the cooperate offices. I suggest others do the same but be prepared that 1/3 of the time you will get someone who circles around the answer to your question then becomes rude when you ask for specifics. When I filed a claim they took 3 months to process it. I caught the processor lying about having made follow-up phone calls to the LTC facility unaware that I was in the LTC office when he made the phone calls. I attempted to complain about his dishonesty and no one followed up, even after multiple attempts. When they receive a bill from the LTC facility, they openly admit their routine is to let it sit in a queue where no one looks at it for 7 to 10 business days. So, don't look to have any reimbursement processed quickly. The website portal is primitive and very vague about account details. Most information (vague as well) is only accessible through quarterly statements. A POA is not allowed to have access to the website portal. The catch is, they want all information sent through their secure email or over the phone. The secure email can only be used through the portal to which you are denied access. If you are a POA, expect to have to call and sit on hold for any communication. I use Schwab, TIAA-CREF, and Empower so I see what investment websites should look like. I also work with other investment companies as the POA for my mother and find them accessible and cooperative. I suggest you look elsewhere and not fall into the Thrivent trap. read more

If you deal with Roger Stevenson in the Harlingen, Texas office you do so at your own risk. I assumed Mr. Stevenson when the original agent I was working with (who I was very pleased with) moved on. Despite the professional discourse it didn't take long for me to realize he was less than professional. As an aside, I was aware he had previously had his license suspended for not behaving properly on behalf of some previous Thrivent clients. Purpose here is to warn prospective clients so will list an overview of some of the 'mistakes'. I asked to take out a fund to stash some education money that I would need about two years out and was hoping to earn enough to maybe squeeze out another semester's worth of tuition. In fact he put the money in a fund where I couldn't touch any gain (I do understand I signed off on this so I am at fault for unconditionally trusting him). Later I asked him to assist in a rollover of another account. He botched that and it never went through. But must telling is when I requested a meeting to shore some of this up he said he would contact me in December of that year. Well it didn't happen and I waited until February and then just contacted Thrivent. At this point I was aware he had issues. Thrivent, to their credit, actually got back to me and said Mr. Stevenson said he called and texted me several times but I never responded. This is when I about blew a gasket. This is nothing but a bald faced lie to save his own ass. My phone records show no attempt by him ever to contact during this period. You have to wonder how a person can just lie like this. And on top of all of this, after many years under Thrivent I was never asked to come in for a consultation and overview with this man. The previous agent always did! read more

I have been with Thrivent since the Lutheran Brotherhood days, 40 years! The insurance products are good but I can no longer recommend them for financial services. The investment performance has been OK but the customer service is extremely poor. My new representative is no where near as good as my previous advisor. Responses are sloooooow in coming. The people who answer the phone are not well trained and they routinely do not follow up on requests. IU have been waiting 3 weeks for cost basis information so that I can decide what to sell and minimize taxes. Any other investment firm would have had this to me in a day or two. I can't wait to liquidate these assets ~ 1MM and get away from these folks! read more

Lutheran Brotherhood was an exceptional company, but since the merge with AAL there has been a steady decline in accountability. I am so disappointed in this company. My mother had all her business with them. She just passed away on January 9th. The company was notified the next day. We were told it would be two weeks before the death claim was started. That is ridiculous. I worked for a large State Farm agency for 14 years. Death claims were stated immediately and the agent would often have the check within days. Tomorrow will be two weeks and my sisters and I have heard nothing. We dont need the proceeds, so this is principle only, but to say I am disappointed is an understatement. This is not the first, or even the most egregious co.plaint I have with this company. Their products used to be superior, but I'm not sure that is the case any longer. Also, I call into question their tax free status. When you strive to be like every other financial service company out there, perhaps you should pay taxes like them too. read more

I have been trying to get the standard smoking preclusion removed from my policy as I quit smoking on July 10, 1999 when my first grandchild was born. Today, I called by agent to tell them that the smoking preclusion is still on my coverage certificate. I know I have been paying increase premiums as Thrivent still considers me a smoker but I have called, wrote and personally told the agent that I quit smoking nearly 20 years ago...Today, they want another $604.00. In addition, they want me to meet with my agent and submit to a "sliva" kit! Are they kidding? I cannot afford to continue with them after nearly 50 years....I cannot consciously continue with them.... read more

My wife and I have been dealing with Thrivent for the last 13 years. In addition to their commission based options they also now offer a flat fee advisory service. At this time we use them for financial planning and have term insurance with Northwestern Mutual. Our advisor and his associates that we have met so far have been great to work with and available to answer any questions. Other advisors may be different in their level of service provided. We have never had a problem getting help even when calling the main office. Thrivent is also one organization that my parents had dealt with for investing. When my father passed away 6 years ago they were easy to work with processing the life insurance and annuities my parents had. No charges no scams....cant say the same about a couple of other companies I had to deal with! The life insurance even rolled into an account that paid 4% when the prevailing interest rates were under 1%. A non profit can mean a lot of things but we have also been very happy in being able to designate where of the charitable money is sent. In addition with their "Action Teams" program we have been able to do civic service fundraisers in our community. Check Yelp on Vanguard and Fidelity, both are also low scores like Thrivent. For food people will leave good and bad reviews. Will they do the same for financial companies or only leave their negative stories? No matter who you invest with or use as an advisor do your homework, understand what you are buying and regularly follow up! After all it is your future on the line. Overall nothing bad to say for the services we use them for. Dan read more

Lied to me then stole my money by keeping my premium payments and cancelling my policy. They owe me all my premium payments i made from 1997 till about 2010. told them i needed a agent to come out but they never send one. read more

Julianne is awesome. I have been drawing on my account and my account continues to grow!!

If I could give this company a zero or negative rating I would. The representative actually hung up on my sister when she tried to move funds to a better provider, and after faxing/emailing/mailing the transfer forms four times, the funds are still not moved. And yes, the advisor yelled at her, called her stupid and hung up on her. I'm writing this because she is afraid to, but the representative in New Jersey, in their Montvale office, is either inept or just a fraud. The service was not sub-par, because that would imply that there was at least some service. DO NOT USE THIS COMPANY AND CERTAINLY NOT THIS OFFICE! read more

I was with Thrivent for over 40 years because the Representative was known to me and he went to the same church. When he retired, a new rep was assigned. Never once did he call or try to arrange a visit with my wife and I to review our policies. Gregory J. Durivage and the one before him are completely unknown to us. My policy has been small, just enough to get me buried and pay a few bills. For years it has been around sixty dollars quarterly. Yesterday I received a notice that, because of my age, the rate increase for this little thing will increase to $393.07 QUARTERLY. I will need to meet "eligibility" requirements. In other words, over 40 years of being a good customer means nothing. I made a horrible mistake ever going with these people in the first place. It is bad enough that the service has been poor, that it really isn't for Lutherans only anymore, or that they were caught donating matching funds to Planned Parenthood a decade ago. It is the fact that they are now just another Fortune 500 company more concerned about profit than the original mission, which was to serve the members of the church. read more

About 35 years ago I went through a health crisis, at the end of which was an irrefutable diagnosis with disastrous and permanent implications. I was married and had three small children. My husband was a professional in a competitive position and occupation. A member of our church and a local figure in the community reached out to my husband and myself. He was irreproachably honest, sincere and concerned. He sold me a disability and a life insurance policy with Thrivent. My husband decided on life insurance because he had a disability policy through his employer. I remember the representative repeatedly saying " These are insurance policies you can depend on to get you through. You'll be taken care of." A few years later my husband's job led us to move and the representative had moved away from the area. A year later my employer, a public school district, was convinced I could not fulfill my position as a teacher and forced me into a medical retirement. Convinced I was not helpless and hopeless, I enrolled in a university nursing program. After all, what kind of roll model was I to three school aged children. if I capitulated, receded, went home and sat while they would no longer be able to afford a normal lifestyle, forced to cut corners and no longer be able to go to college because we would be unable to afford it. After a "concentration camp" program of study I graduated as a BSN and obtained an RN. My husband and children supported my efforts and I went on to a 20 year successful career in various and many aspects of nursing and leadership. Where was Thrivent? If I had applied for benefits, those funds would have been limited and minimal. To qualify for benefits I would have had to never be able to hold any occupational position again. Has I opted to work as a part-time clerk, sell newspapers, et cetera to augment household needs, my Thrivent policy would have been negated and I would lose all the money I had paid in. After 20 years of work (and payments to Thrivent), I finally succumbed to a disease that took away my ability to continue. When we applied for benefits the payments were limited. to say the least. and were TERMINATED after approximately 24 months. (Bur I has paid in for almost 39 years!). My "Dummy Prize" was, because I was disabled and unable to work, my Life Insurance policy payments would be waived. My husband retired approximately one year after I did. Ahh, but Thrivent wasn't finished getting money out of us yet. A month ago my husband was notified that regardless of his steady payments into a Life Insurance Plan, his payments would increase and the overall worth of the policy would decrease. If he fails to pay the full increased amount, he will be in default and lose coverage.... After 25 years (a conservative estimate) all his payments equaled about $28,000. Is it any wonder that we will remove the basic worth of my husband's Life Insurance policy ($25,000) and transfer it to another company or otherwise invest it?!! If you're looking for insurance with a stable, reliable, honest company, Thrivent isn't it! No way, no how, Never! If you want a stable, religious or moral based company, run from Thrivent, the other way,, as quick as you possibly can! We finally realized why it's called Thrivent: They misspelt Trident -- as in Satan's weapon. He uses it to spear and harvest fish - like my husband and I, "Thrivent" watches us squirm, subside and die, while they don't pay.... Dead fish can't rate them the Zero that they deserve. read more

Amanda was a very rude. I called to talk about my account and she practically hung up on me. I pay into long term disability insurance for my nurse practitioner position. I called to ask about my monthly increase that was not supposed to happen and said only 1 person in the whole company could talk to me. read more

Happy to sign me up far an annuity when I was young and dumb . Got their big commission and that's all they wanted . Since then I have yet to meet a financial adviser who said that was a good idea . Most said I was taken advantage of . read more

I have been with Thrivent for years. I'm saddened by the reviews below and that people haven't had as good of an experience as us. My financial advisor is Steve Welch from St.Petersburg Fl area. He has gone above and beyond for my husband and I and all our investment and insurance needs. Thrivent alone has proven to be an outstanding company with all the free education programs they have offered at our church, as well as there charitable giving and community action teams you can get involved with. read more

I retired 4 years ago. I went to a thrivent agent to discuss my finances. My financial advisor suggested that I take my pension money and invest it with Thrivent. He showed me a chart and it looked like I could make more money for my retirement. I put the bulk into a annunity. What I did not realize is that I only increased my money on the market value on my contract date. Well the market goes us and down but if it goes down on that date then that is what I get. After 4 years of them having my money I have only made a small amount and I lost all the money I would have gotten if I had my monthly retirement check. I am really stuck and I feel cheated because this annunity was not fully explained to me Do not invest your money read more

Not sure what to think. Met with Phil and Bob in Exton PA and they did a good job with their Social Security report for my wife and I. The ball was left in their court to provide a PDF of the entire analysis and to provide us a form to sign so that we can look at the analysis in more detail. I followed up with an email to Phil requesting clarity on several key points in their analysis. Never, never heard back from them. Can't understand what I did wrong to turn them off. read more