We attended a presentation by this group. Afterward, we made an appointment and met with a representative. We wanted to review our options before deciding on a medical insurance plan, so we agreed that we'd get back in touch in a week and make a decision. We thought everything was going well and our meeting were very cordial. Since then, it's been a nightmare trying to get in touch with the rep who helped us or to get an appointment. The receptionist will not make an appointment and the rep will not return our calls. When they first called to follow-up, it came in as an anonymous 877 number, so we didn't answer it. We'll have to move on to another company as this one has an appalling lack of customer care. On the bright side, we're lucky to know this now before we spend any money with them. read more