If we could give our experience with this agent 0 stars, we would. We aren't people who typically…read morewrite reviews, but this experience was so bad, we felt we needed to make others aware. We have well over 50 saved emails and more than 10 phone-hours with this agent and the State Farm corporate office that clearly show a pattern of mismanagement of funds, policies, claims and premiums by this agent. We've been policy holders with State Farm for almost 25 years and never had a single issue with the company until this agent took over this branch office.The incredible amount time spent trying to deal with our insurance policies shows an obvious pattern of neglect on our agent's part. There were endless empty guarantees. Our requests for documentation or proof of submitted forms and paperwork would never be provided but instead just brushed off with more promises. Because of this agent's poor handling of our multiple policies, we overpaid on premiums and then would be repeatedly assured we'd be be getting credits or refunds to compensate for the overpayments. We never saw a dime of that money back. The agent lacked follow up and follow through. He was notorious for being "really busy" or 'in the car" and would promise a phone call or email reply within "5 minutes". Those return calls wouldn't happen. He would claim that paperwork was "in underwriting" and when we'd follow up with the corporate office, we'd find our that he had never actually submitted any of it. The service was so bad, that even when we tried to cancel all our policies and leave the company, it still took hours of phone calls with the corporate office to get it done because this agent wouldn't submitted our cancellation notifications. What's even more ridiculous is that he was the sole person with the authority to canceling our policies and authorize the the return of our unused premiums. We couldn't even get him to let us go! We highly recommend working with a different State Farm office.

I think Jake and his staff are nice folks and mean well but my experience has been really bad. I…read morewas with the same agency that changed hands many times in the 29 years I had the same State Farm policy until Jake took over within the last couple of years. After my first accident ever, getting a hold of someone to help me with State Farm was like pulling teeth. I felt there was some feet dragging with the agency and with State Farm that delayed payment for my claim nearly two months. In a sunsequent incedent staff repeatedly gave me misleading or incorrect information, leading to a great deal of grief and anger and my cancellation of a 29-year-old business relationship because of it. Another thing that bothered me about the agency (and State Farm in general) is that I don't think either has ever returned a message for a phone call. You just have to keep trying. I don't place it all on Jake or his staff but I'm very unhappy that I'm not with the former agency that has my policy. Never, ever any problems until now. Now I have no policy and starting over from scratch after 29 years. Not very happy about it. I hope starting over with a new agency and a real insurance company that cares an inkling for their custtomers will turn out OK.

I was shopping around for a better deal on my home, auto and life insurance and I found Tyler. One…read morething that made Tyler stand out from his competition was that I got the feeling that he really cared about me and the best interest for my family. He asked a lot of questions and made sure we had all the coverage we needed. He didn't seem to be in it just for the commission. Tyler is a people person. And what I like most about my new policy is that I can bundle my home, auto and life insurance and save and that makes the entire Keller household happy (especially the wife). Thanks again Tyler!

Incredible experience - saved me $1000 on my home and auto insurance. Customer for life thank you…read moreTyler!

Steve does a great job of asking the right questions. He improved my coverage and at the same time…read morewas able to lower my annual premium by over $900. He delivered huge savings, great service and better coverage. I am happy to refer business his way.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Long Lake, MN area since 1991, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Lori was my agent for many years--first for car & rental insurance and then insurance on my house…read more She's absolutely amazing to deal with. Lori is friendly, extremely knowledgeable and always gets back to you with answers asap. When I went through a terrible house fire (lost pretty much everything), Lori and American Family were totally there for me. Even though I've moved out of state and am no longer eligible for coverage here, if I move back to MN I would be very happy to do business with her again.

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services

Great Insurance Agent!…read more A shout out to Pete Giancola State Farm Insurance Agent in Deephaven. We've had State farm for 30 years and have always had good service. Pete has been our agent for the past dozen years and has always been friendly and very helpful. We just had windshield damage on our 2018 Hyundai Sonata, which has all the safety sensors and such. So besides having to have the windshield replaced, a recalibration of the sensors behind the windshield is required. State Farm uses a third party Link Systems to administer glass claims..... and they and Hopkins Auto Body hit an impasse over the costs of the recalibration. After a few weeks of back and forth between them, I got involved, and spoke with State Farm claims, who transferred me to Link. No resolution, after over an hour of quality on hold music. I asked Pete for some help. Within 20 minutes in his office, he spoke with State Farm, Link and Hopkins Auto Body, then he cut me a check for the full amount of the recalibration and said he would resolve all the details. No fuss, no muss, no forms to fill out, just great service. Nice to have the chance to recognize good service.

From the owner: Our mission is to provide the very best service at the lowest possible price. Our goal is service…read moreabove self. Call or email us. We are Deephaven premier insurer for your needs! License #: MN-20477664, WI-6972454