This is my second year in a row working with Tony. I have quite the complicated tax portfolio and…read moreTony has improved my qualify of life during tax season 10 fold!!! He's super quick and response to my endless questions and takes the time to explain concepts to me that I do not understand. I also appreciate how organized and streamlined he is- very easy to work with. I'm very happy with the results of my tax returns and plan to work with Tony for years to come!

Tony assisted me with tax questions that I had regarding working in multiple states and receiving…read moredifferent tax forms like the W2 and a 1099. He informed me that there is a tax credit paid to other states, so I would not be taxed in multiple states, and this helped me save a ton of money! Tony is a laid back guy who is able to digest tax into something simple to understand, and he's incredibly responsive and easy to work with. I can't recommend him enough!

My husband and I have been with Andy and his team for several year's now. Conversation always feel…read morelike a concerned family member is calling to check in on you to see how you're feeling and informing you about the latest gossip that can help your insurance needs. With the multiple things that we have going on our rates have stayed unexpectedly lower than budget over the year's. We'll keep our loyalty just as Andy has because, "If Ain't Broke, Don't Fix It"!!

Best insurance agent I have ever dealt with! Cory is fast, efficient, and professional. Whenever…read moreI have a question, need to add or change coverage, Cory responds immediately. Insurance is a necessary part of life and it's so nice when you find an agent that is such a pleasure to work with. They are #1 in customer service in my book.

Lea was extremely helpful in providing me with excellent spreadsheet showing me how the industry is…read moredoing. And a great explanation of the health of the industry in general. Great people to work with! 5 Star rating

After taking the time to go to their office and working with them for two hours, we were promised…read moreinsurance quotes within a couple of days. After a waiting for a week I tried calling and the agent was unavailable but I left a message. After two more days of no response, I Emailed the agent, still no response!!! If they don't want your business, they should at least have the professional courtesy of not wasting your time waiting for their response!!!!!

I was very satisfied with the service that this place offered me and insurance broker Ashley…read moreMessner was a big help in resolving some insurrance issues I had today and she helped me resolve all problems and completely fixed my issues. I am very satisfied with this business. Anyone in needs of insurrance help visit the office of Ashley Messner she will help you the best she can.

I reached out asking for quotes for insurance for Car and townhouse. Quick reply from Amanda…read moreprovided an upload link to begin the insurance process. After questionary Amanda finalized best quotes for Car and townhouse, which were about 25% lower than my current rates.

The absolute worst experience with a claim for wind and hail damage, being told for months and…read moremonths by Andrew Biscay that he was working on our claim. Meanwhile he had us running around getting bids, sending vendor bids to his email , one week later he told me he could not locate it (this went for 3 weeks) finally he did see the bid and told us that the contractor had to add a description of the hail and wind damage, this was update and sent back to Andrew within 24 hours - then he writes the claim is closed and he tried hard to help us , Sorry ! We have 3 bids from 3 different reputable companies claiming damage. Additional photos and details information will be added at a later date. Andrew Biscay office in Excelsior MN and the American Family Company is UNFAIR !!!!! Andrew thanks for your reply but that's incorrect your adjuster took photos of the damage , he marked several areas and explained in detail the damages . You have declined to pay for to fix the wind and hail damages _ we expect to be compensated for the damage and not the entire roof . The phone conversation I had with Alberteen was the unprofessional, I called to ask a question regarding a photo on page 32 She REFUSED to open the report and told me 'I've been looking at this all day , you are not getting a new roof and no matter what you say or ask it's not changing our decision ". UNBELIEVABLE

I'm very pleased with all the help I received from Ms Maggie, this morning. She is professional,…read morefriendly, and very knowledgeable about getting the insurance quotes for Home and Auto Insurance and making sure it is affordable and getting the best deals possible. Thank you! It was my pleasure to meet you. Take care and talk to you soon!!!

Team is very responsive. I was looking to switch providers, and they provided me with a thorough…read morequote very quickly. They also took the time to walk me through the recommended coverage, and also discussed other options.

Casualty Insurance is now called Gallager Insurnace. I Would HIGHLY reccomend this insurnace…read morecompany. I highly recommend this company. I have worked with them since 2011!! I have had different insurance agents and I have never had a negative experience. They have all worked very hard on my behalf and have had friendly and professional demeanors. I have had two different small businesses over the years and they supported me with those endeavors, have moved 3 times and managed all of it. Personal, business and vehicle policies they have managed all of it for me. I suggest them to everyone.

There is a serious disconnect between Casualty Assurance, the insurance parters they work with, and…read moreyou as the consumer. CA told me they were unaware of any changes related to my motorcycle policy. I called the insurance company directly and was told they send CA weekly reports with all the information they need. They offer zero accountability and focus more on winning an argument with their customers than servicing them. Steer clear of them unless you enjoy email battles with their sales manager who will tell you 99.9% of his customers are happy and then invites you to find insurance elsewhere. Mind blown. You'll find better customer service at Burger King.

It never ceases to amaze me how bad customer service can be sometimes. Especially in today's world…read morewhere there is competition between most business's and consumers have plenty of options. Case in point State Farm. My family has been State Farm customers for over 40 years. Over 40 years!. My wife was even a State Farm employee for a number of years. Due to the dishonest practice and mistrust of one State Farm employee, we have moved all of our business and will never go back! We had multiple vehicles and our home insured with State Farm. Most of my extended family also was with State Farm. Thanks to the experience of my wife previously being a State Farm employee we had not needed to visit a State Farm office for over 20 years. We never spoke to an agent and had previously always worked with an account manager named Stephanie. Stephanie had always been wonderful to work with. We even moved our policies from agent to agent so we could continue our relationship with Stephanie. Last year I had called to remove insurance from a vehicle we were putting into storage. Unfortunately Stephanie was not in the office this day and I worked with Cheryl W. Cheryl had suggested an umbrella policy. We had never had an umbrella policy and I was interested in more information. Cheryl stated she removed the insurance from the vehicle that we were storing and emailed information to me about the umbrella policy. A month later we received a bill for vehicle we had Cheryl W remove the insurance from. We called to find out what happened and why we were billed when we should have received a refund or credit towards our next renewal. We were told this needed to be reviewed by their underwriters. Being good customers for as long as we had, I didn't anticipate any problems. In fact I had thought they would correct this right away. Especially when I stated I had received an email from Cheryl W that could timestamp the date and time we spoke. After a few weeks of whatever they were doing for their discussions, we were told they could not or would not corroborate our claim and that we needed to pay that policy. Cleary we were NOT pleased. I had and still have that email from Cheryl W. How was that emailed to me? I was told she did not take notes of my request the day we spoke but she could email me information in an attempt to get more of our money. Well not being believed and supported by a company that we were very loyal to for a long, long time told us we needed to move on. We have since moved all of our business to an insurance company. Still hard to believe that State Farm would not support their customer and even harder to believe that Cheryl W did NOT do the right thing. Maybe State Farm gives more priority to the big name athletes in their commercials and not the average consumer. We are very pleased with our new insurance company and we even purchased that umbrella policy.

Stephanie was very helpful and prompt in addressing needed documentation. She was professional,…read morepatient, and kind. I loved working with her.