I had a great experience picking up my car at Avis. The front desk staff were super kind. Even…read morebonded with one of the ladies because we were Virgos and then another guest and her had the same birthday. But service was great, fast and perfect for a local location. The woman who brought me my car was soooooo kind. She was a bit older but she was too nice to me. The car was not clean on the exterior. There was not a carwash that happened so that was a bummer and the gas was at half a tank. All good though. But I did wish the car was washed. They still had the white chalk serial number on the car. It's in a plaza so there's parking.

This experience could have been highly satisfactory had my interaction with Angela not occurred…read more Our corporate office recommends Avis as a preferred rental provider, so I selected Avis for this trip. In hindsight, I should have considered one of the other approved vendors. Angela appeared overwhelmed and, based on her performance, seemingly very new to her role. Unfortunately, her demeanor further compounded the situation. She was openly rude to multiple customers, engaging with us as though she had been compelled to work against her will. Her condescending attitude was entirely inappropriate and significantly diminished the overall customer experience. It would be advisable for Avis to consider additional training or coaching for her, as the interaction did not reflect the level of professionalism expected from the company.

Enterprise on Hwy -I -10 and Mason has the best service and availability of vehicles. I am happy to…read moresay I always use this location and I appreciate the entire team for taking such great care of me and my family when we need a car rental ! T.Cruz

Payed about 1500 in car expenses/tolls. First and last time renting a car, what a terrible…read moreexperience

If I could rate this place as a "0" I would. I should have known better after our last experience…read morewith this Hertz location, almost 7 years ago when they did us wrong. I have a review on that experience also posted. Any lazy person not wanting to exert themselves, this is the place to work! Absolutely no consequences if you don't do your job professionally! AND GUESS WHAT? THEIR CORPORATE OFFICE DIDN'T CARE AGAIN AFTER I REACHED OUT TO THEM and HAD NO INTEREST IN TRYING TO MAKE THINGS RIGHT BY AT LEAST MAYBE OFFERING US A FREE RENTAL IN THE FUTURE OR SOMETHING! ABSOLUTELY NOTHING!!!!! Here is the story of what happened to us! We had a big move from Texas to Florida. I meticulously organized the entire move for our large family. Right down to creating a reservation with Hertz back in NOVEMBER 2025 for a 15-passenger van. To my surprise and disappointment, not once, did we receive a call, email or text from Hertz advising us that they did not have the vehicle we reserved and mind you, we reserved it 3-months prior to walking into the Hertz office to pick it up. However, we did find out, that day that we went to pick up this vehicle by two extremely unprofessional, unpleasant and EXTREMELY LAZY employees. Especially, the female employee who sat on her a$$ avoiding having to exert herself most of the time we were there. Since they did not have our 15-passenger van, we were told they could give us (2) electric 7-passenger vans in its place. While, I was not completely sold on this idea, We asked how to use these type vehicles, as we have never used an electric car before, and the lazy A$$ girl says, "I don't know." EXCUSE ME! How does a car rental agent not know the answer but yet, you offer these type vehicles. Do you believe that U-Haul in Katy, didn't have the size truck we requested, so we not only got a call and email from them advising us of this, but a text too, letting us know we could get the vehicle that we did want at another location and for the inconvenience, they would cut bill in half. CRAZY, RIGHT! Hmmm! Why can they be professional but not Hertz? But wait, it gets better!!!! I had also arranged for a car rental from 1/21-1/31 that I paid $86 more for an upgrade on. However, when there, I was told they didn't have that car either, that we upgraded and paid for, so we needed to settle for a smaller SUV and the only price difference was $4 less. How is that even possible? The original car that we were going to get before upgrade was the same type car they were offering. $86 vs $4. I had also used Affirm for this car rental like we have done so many times when renting cars at other rental agencies (Budget, Enterprise, Dollar, etc.). However, the male rep told me to tap the card. I explained this was paid for by Affirm and that they provided me with a digital credit card that he would need to enter it manually. He said he couldn't do that. This is ludicrous as many bank cards don't have the capability of tapping either. My personal bank credit or debit card doesn't have the ability to tap. It's a small bank. Not every card has this feature. The employees acted as if we didn't matter! They were rude, lazy and unprofessional! Hertz left us scrambling last minute for two new rentals! Thankfully, Enterprise was there to help us and what a great experience! Courteous, professional and NOT LAZY staff at all!!!! Do you realize how much money Hertz lost from us for these two rentals. However, Enterprise was more than happy to take it from us and we were happy to pay. Hertz needs to improve on who they hire. Stop hiring lazy, rude a$$ and unprofessional staff. Educate them and for God's Sake, contact customers if you don't have the vehicles. Personally, I believe these two staff members should be fired! They lost Hertz business and they don't deserve the paycheck! They just didn't care about doing their job or taking care of the customer. In conclusion, if Enterprise didn't have a 15- passenger van, we would have been in a world of hurt. Thank God they came through for us!!!!! Budget has also been amazing when ever we deal with them. We won't even give Hertz a third chance. They have lost our business and a lot of business as we travel a lot. Good riddens!!

Worst Rental Experience!…read more I wish I could give them negative stars, that's how bad my experience was. I have a confirmation for a rental and received both a reminder of the confirmation the day prior to pick up via text and email messaging. When I arrived to pick up the vehicle no one greeted us when we walked in. The representative at the mumbled that they did not have my rental and refused to offer any assistance. To make matters worse, Hertz's customer service is non existent. I see why the store representatives are rude and incompetent, because the customer care team is like that as well. I have used Hertz for years but after my experience today I can justify using them ever again

Save yourself money this location is a joke had an issue returning the car called said they notated…read moremy account so I wouldn't be charged. I was charged called and emailed got a response they would investigate and a month later still haven't heard anything. I have followed up with several emails and they still don't answer.

Don't know why they get such poor ratings because they were super cool when I did business with…read morethem. I got a way better car than I paid for! I paid for a small charro car and they gave me a Chrysler 360. I needed to keep it an extra day as well as drop it off at the airport and they gave me a really good price. They also gave me a bunch of referrals on where to eat in the city without feeling like I'm in a tourist trap. Overall, I'd do business with them again no problem!

Very cost effective prices for clean vehicles. Friendly, no…read morefuss, service. No hesitation recommending them.

Location in Katy off Mason Road is horrible. The staff is unprofessional all the way up to the…read moremanagement. They treat the customers like crap. I picked up a rental at 5 in the evening on a Wednesday. I returned at 1:30 on a Saturday. The location on Mason closed at 1:00 the parking lot was full. I returned the key & was charged for a full day . I have rented from this location for the last 5 years. The staff has changed & the quality has gone down, the staff was extremely low budget. I suggest people consider other competitive car rental companies , for better deals , better service, & better professional experience.... The staff appears to be the bottom end of the totem pole when it comes to intellect . No matter what don't do it... this location sucks, the costumer service smells like rotten eggs that have been left in the sun. Stinky Thinking staff

I went to drop off my rental car and pick up my vehicle at Autonation collision. I arrived 22…read moreminutes before closing (6pm) and no one was at the enterprise counter. The collision center employees told me they had left just before 5:30. So I had to leave my rental key with my name on a piece of paper on the counter for them, where I found two other keys left in the same manner. Throughout having the rental, I had "change oil light come on the same week I had rented it. The low tire press light was on, and the registration expired while I had it. I notified them of these problems at least 3 times while I had the vehicle. I was told that they would find me a replacement vehicle because of the registration but they wanted me to take time out of my day to take the vehicle to a local shop and wait for the maintenance to get done, which should have been done before renting it out to someone. They never did get me a replacement vehicle, so I just kept driving on an expired Registration because I had no other choice. Basically, rental cars are in such high demand right now that they aren't maintaining them at all. The priority is to just make it look nice before pumping it out to the next customer.

I met Sam because my car kicked the bucket and I rented a car thru Turo which was at Proline auto…read more The start of our relationship then was good then I then bought and old 2006 Honda pilot cash. Sam checked it out for me and told me it would last, at that time the truck had 167000 on it. because I felt comfortable with Sam and his team i brought the Honda in for a transmission service. The guys did a great job on that, and it didn't break the bank. Sam is always honest & makes sure I know what the truck needs. This team has earned my trust. Fast forward to yesterday I now have 206,000 on my truck and I brought the truck in again to Sam and the team; this was after I'd gone to Easy Honda for the services. Sam and his team gave a softer blow to my wallet and provided me with another transmission service and rear diff service this time. So what I'm saying is SAM and the Proline team have never switched up and that's the value! I recommend the shop to anyone for those reasons

I bought our 2014 Mercedes 250 GLC from Proline 3 years ago. They were taking care of our Toyota…read moreand it was crashed by a bad driver. Rob, Sam, Jay and the crew gave become a blessing to our family. Great service, honesty is a policy, and our car has 40,000 miles of expert care that we are grateful for and happy to recommend Proline to you!

I have rented vehicles from Enterprise several times this year, and I had a less-than-exceptional…read moreexperience during one of my rentals. The vehicle I received appeared to have not been vacuumed well, had a cracked windshield, and was smaller than expected. Additionally, the location was very busy, causing a wait time of more than an hour. While the staff was apologetic, they did not have another vehicle option close to what I reserved. However, a very kind representative named Luke took the vehicle back to clean it and assured me I would not be responsible for any spread of the crack in the windshield. The day that I returned the vehicle, the manager Sikiru called to discuss the situation. He was very apologetic and appreciative of my feedback. He assured me that my next experience would be better, and he certainly delivered on that promise. On my next visit, the manager, Sikiru, personally assisted me. He recalled our previous conversation and made sure I had a much better experience by providing a complimentary upgrade to a top-of-the-line, clean vehicle. I was very pleased with the service and the effort to make things right. Thank you, Enterprise, for turning a negative experience into a positive one. Special thanks to Sikiru, Luke, and the friendly service technician for their exceptional customer service. I am confident that my future experiences will be no less than perfect!

They say there is a vehicle on the phone, they say there is no vehicle in the shop, the employees…read moreare lying to gain customers, be careful

Great service. In and out with better pricing than the dealership. Closer to home tooread more

Knowledgeable shop that does good work at a fair price. Fast and friendly and no pressure. They do…read morethe work you ask with no surprises like the dealership. Highly recommend them.