I made a reservation and I showed up as soon as they opened. They did not have my rental car in…read morestock. I had to wait over 30 minutes and they couldn't even process my paperwork while I wait. I have to drive over 10 hours to Tennessee These people are incompetent. DO NOT USE THEM

A car rental business with No cars... ‍ waste of time. It's in a strip mall, not much else can be…read moresaid.

What an incredible difference in customer service. MK is the best!…read more I walked into this Enterprise after a terrible experience at the Hertz location just a few hundred feet away. I needed a minivan and was in a hurry. MK was amazing. She greeted me with a smile, immediately got to work helping me, looked up my account and corporate discount, found me a minivan, and had me on my way in five minutes or less. Seriously. She was friendly, efficient, helpful, and genuinely seemed happy to take care of a customer. It was exactly what good customer service should look like. The contrast couldn't have been greater. I walked out of Hertz frustrated and walked into Enterprise expecting the process to take forever. Instead, MK completely turned the experience around. Huge thank you to MK and the team here. Shoutout to Chris for the joke to make me smile. You've earned my business going forward.

I had an awesome experience with this business. I rented a car for a weekend trip. I was able to…read moreadd a driver at the last minute. The car I got was not just clean, it had been detailed. I was very pleased with the prompt and friendly service. I will definitely go back again.

We were stuck in a bind - the truck we were planning to purchase wasn't ready so we had to get a…read morerental. We Yelped the nearest place near us and found this location. I did everything online - booked the rental and entered credit card info. When we arrived, we were greeted by Gabrielle. All she needed was the cc number and she got us our car in about 10-15 minutes -- quick and easy. She gave us her contact number. We were heading in the long weekend - Jan 1st 2024 so she let us know if we needed to extend the rental, we just let her know the next afternoon by 1 pm. We soon found out we had to extend, gave her a call and our rental was extended! They provided us the cost to extend. On the morning we returned the car, we went in and she recognized us and greeted us with a smile and wave, as she was on the phone. We gave her the key and she asked how the rental was and if we got our car. Yes, indeed! Everyone there was nice and helpful- I'm glad we went to this location. Would highly recommend- she made it so convenient for us! Thank you, Gabrielle! I failed to mention that my hubby had been to this location before and he let me know the process was fast and easy as well! Happy New Year yall!

!!! Would not honor my reservation !!!…read more I arrived before my scheduled rental time and found several customers already waiting. There were two employees working, neither of whom seemed to have any urgency or interest in helping the people standing in front of them. Because I was in a hurry (wife and kids in the car), I quickly asked whether they had a minivan available. They asked when I had made my reservation. I told them about an hour earlier, and they immediately told me they would not honor it because it had been made too recently. They told me I would have to call customer service myself to cancel it. No attempt to help. No attempt to find a solution. No eye contact. I was simply told to get in line. What stood out most wasn't even the reservation issue. It was the complete lack of customer service. The staff were dismissive and treated me, and frankly the other customers waiting, as though we were an inconvenience. So I left and drove literally a few hundred feet to Enterprise. They had me in a minivan and on my way in five minutes or less. No joke. To Hertz's credit, I eventually reached someone in customer service by phone who was wonderful. She confirmed I had not been charged, listened to what happened, and escalated my feedback appropriately. That's exactly what good customer service should look like, and I appreciated how she handled it. I run a business myself, and I would absolutely want to know if customers were being treated this way by people representing my company. I've rented from Hertz around the world and have had plenty of good experiences. This review isn't about Hertz generally. It's about the incredibly poor experience at this particular location. When a competitor a few hundred feet away can solve the exact same problem in five minutes, with a smile, while your location makes a customer feel like an inconvenience, something is seriously wrong. Enterprise earned my business that day. This Hertz location lost it.

Save yourself money this location is a joke had an issue returning the car called said they notated…read moremy account so I wouldn't be charged. I was charged called and emailed got a response they would investigate and a month later still haven't heard anything. I have followed up with several emails and they still don't answer.

Don't know why they get such poor ratings because they were super cool when I did business with…read morethem. I got a way better car than I paid for! I paid for a small charro car and they gave me a Chrysler 360. I needed to keep it an extra day as well as drop it off at the airport and they gave me a really good price. They also gave me a bunch of referrals on where to eat in the city without feeling like I'm in a tourist trap. Overall, I'd do business with them again no problem!

Very cost effective prices for clean vehicles. Friendly, no…read morefuss, service. No hesitation recommending them.

Location in Katy off Mason Road is horrible. The staff is unprofessional all the way up to the…read moremanagement. They treat the customers like crap. I picked up a rental at 5 in the evening on a Wednesday. I returned at 1:30 on a Saturday. The location on Mason closed at 1:00 the parking lot was full. I returned the key & was charged for a full day . I have rented from this location for the last 5 years. The staff has changed & the quality has gone down, the staff was extremely low budget. I suggest people consider other competitive car rental companies , for better deals , better service, & better professional experience.... The staff appears to be the bottom end of the totem pole when it comes to intellect . No matter what don't do it... this location sucks, the costumer service smells like rotten eggs that have been left in the sun. Stinky Thinking staff

I went to drop off my rental car and pick up my vehicle at Autonation collision. I arrived 22…read moreminutes before closing (6pm) and no one was at the enterprise counter. The collision center employees told me they had left just before 5:30. So I had to leave my rental key with my name on a piece of paper on the counter for them, where I found two other keys left in the same manner. Throughout having the rental, I had "change oil light come on the same week I had rented it. The low tire press light was on, and the registration expired while I had it. I notified them of these problems at least 3 times while I had the vehicle. I was told that they would find me a replacement vehicle because of the registration but they wanted me to take time out of my day to take the vehicle to a local shop and wait for the maintenance to get done, which should have been done before renting it out to someone. They never did get me a replacement vehicle, so I just kept driving on an expired Registration because I had no other choice. Basically, rental cars are in such high demand right now that they aren't maintaining them at all. The priority is to just make it look nice before pumping it out to the next customer.

I bought our 2014 Mercedes 250 GLC from Proline 3 years ago. They were taking care of our Toyota…read moreand it was crashed by a bad driver. Rob, Sam, Jay and the crew gave become a blessing to our family. Great service, honesty is a policy, and our car has 40,000 miles of expert care that we are grateful for and happy to recommend Proline to you!

I had an issue with all kinds of lights on my dashboard, they diagnosed my problem right away, even…read morecalled my extra warranty, which was endurance and got me the best price. They called me as soon as the part came in and fixed it right away. There also so pleasant, I always like dealing with them. I recommend them to anyone, always reliable, quick, and get you the best price.

My rental pickup went smooth even with a pickup time change and a busy afternoon there! I was able…read moreto be in and out in a timely manner. I was very pleased with the car rental, it was a nice selection, clean and comfortable! All of the employees were an amazing help throughout my rental period making it very easy to modify and assist in any needs making it enjoyable! I would definitely book future rentals with them!

They say there is a vehicle on the phone, they say there is no vehicle in the shop, the employees…read moreare lying to gain customers, be careful

Great service. In and out with better pricing than the dealership. Closer to home tooread more

I have been bringing my Toyota and Lexus vehicles here for years! Never been anything but thrilled…read morewith the work! I have sent several friends and they say the same thing! Thanks Miguel!!!