I've been waiting in line to confirm my reservation & pick up a car for AN HOUR. 1 male employee is laughing & flirting w/ a client, and has not helped a single other person. The 1 efficient female employee decided to clock out and leave when there are 12 people in line... This is ridiculous to say the least. read more

Avoid at all costs. Thrifty San Juan is horribly run, and they lie directly to your face. They are extremely deceitful and awful to deal with. Use any other rental company read more

Excellent Customer Service. Very friendly staff. This is my second rental with them. Definitely, will keep renting! On my first rental I left my Sony noice cancellation headphones on the rental car, I called to inform them and they keep the headphones for me at the lost and found. I was able to pick up my headphones later on. Happy to continue doing business with them. read more

Just as someone else stated, no one writes good reviews anymore. Well I had a good experience with this rental company when I got there this past Wednesday. I was the only one in line, customer service was okay by the young lady behind the counter but I was in and out. I didn't get harassed about using their insurance since I brought proof of my own insurance. Getting the car and returning the vehicle was a breeze. Would definitely rent from them again. read more

It's a trap! When I booked my flight for a recent vacation to PR, I also opted to rent a car at the same time. I was given a total cost of $83.67. When I arrived at the San Juan airport, I was shuttled to the dangerous-looking run-down slum where thrifty is actually located as they lack any presence in the airport. Once inside their building, I was presented with a bill for $198, with an additional $200 hold placed on my credit card. This was OVER DOUBLE the cost I was provided with online when I placed my deposit. They flat-out refused to waive the insurance. I have rental liability and collision through my own insurance company. Even though I had a policy number, since I didn't have my actual insurance card with me they refused to waive the highly inflated insurance charge. Thrifty attempted to force me to pre-pay $40 for fuel, and refused when I requested to instead fill up the car before I returned it. They claim to have two options for fueling: either you pay them upfront for a full tank of gas and return it at any level you like (a ripoff), or you fill up the car before you return it like you would any other rental car. The second option exists on paper only. When you're at the counter, it's a different story. They charged me $40 for fuel before I had even set eyes on the car, and refused to do it any other way. I ended up refusing to do business with them. I called a competing company (charlie rental), and they quoted me an accurate and honest value, were able to rent me a car at a moment's notice, and sent one of their own employees to come 'rescue' me from thrifty. I repeat: DO NOT DO BUSINESS WITH THIS COMPANY. It is a trap, you will be ripped off. you have been warned. read more

Thrifty - Here's a gotcha! To waive their insurance, you must provide a LETTER FROM YOUR INSURER in addition to proof of policy - Car Rental Near Me - Carolina, Puerto Rico

I travel to Puerto Rico all the time and this was the worst of the worst car rental experience of my life. I made a reservation through priceline.com when I arrived I indicated that I had a full cover and did not need roadside assistance and other extra charges added at the counter. In summary of $ 137.50 which was my price, they ended up charging me $ 340 a diferente of $202 extra a month later I continued trying to get someone to explain to me why I have a difference of $ 200 on my credit card and nothing. I will never rent with you again. I prefer Charlie car rental or Enterprise from 65th Infantry. Like me, there were 3-4 customers frustrated with these extra charges. In these difficult times you should not do this to your clients. This is called Fraud. read more

Stay away from Thrifty!! I wish I had read all the terrible reviews before I reserved a car. My husband's family lives in PR and I've been visiting there and renting cars for years. I have never had such an awful experience with a car rental agency. The two women in the office at the airport tried to give me me a car that smelled like cat urine and extremely strong air freshener despite the fact that there were many other cars in the lot. When I told them I needed another car they made me wait over an hour till they found a tiny car. By his time it was dark and I had to drive into the mountains. They made up a story about having no other cars, but I saw all the other cars that were there. They said the registration on those cars was due at the end of July, but when I checked the stickers they all said October. Was it because I am not Puerto Rican or I am an older woman that they took advantage? I don't know. The next day, I called Marayma in customer service. Thrifty provides no customer service. I don't know why they call her position Customer Service representative. She provided no service. She did not listen to any of my concerns and could not have cared less. It is clear the executives at Thrifty do not care about customer satisfaction. The bad reviews just keep coming and they all say the same things. If I could give Thrifty no stars, I would. Shame on all of you at Thrifty! read more

Rude, yep they were pretty rude. Unreasonable, yep they were that too. They tried to charge me for a damaged car because it had a flat tire. Road side assistance was non existent. Fraud, yep that too. They hit me with a bunch of extra charges and even tried to hit my credit card two months after the rental. read more

Absolutely pathetic service. They gave me a car that had a flat tire within 50 miles of driving. I drove from SJU to Fajardo and experienced a flat tire. The customer care was useless and they expected me to cancel my vacation in Fajardo / Culebra and drive all the way back to San Juan to replace the tire. Not only that they also charged me 200 extra for the flat tire claiming damage and conveniently found a way to double the charges as 172 + 200 + 372 where only the first 172 was the legitimate charge. Of course I am going to dispute these charges. If anything they should be paying me for the inconvenience they caused me. The agents at the airport were terrible at this absolute joke of an organization. read more

This shouldn't be a surprise especially with the previous reviews. What comes cheap will cost you more. I RECOMMEND YOU SEARCH EXPEDIA.COM car cheap car rentals. Back to review. I booked a mini-van with Thrifty because of the amazing deal ( it was $200 less then the competition) I called the help desk to discuss future charges like Toll, insurance & deposit. The lady was friendly. I didn't have any concerns prior. Everything went well at check-in. The van provided had bunch dints outside and inside many stains. I didn't mind as long as it was noted I was ok. Couple days into the trip while driving we hear a huge pop sound. To our surprise the tire exploded but the weirdest part was that the metal part came off and it was cut half. I called Thrifty and they informed me that the roadside assistance was included not to worry. The guy that came took look at the tire and mention that it was a damage tire not at our fault that I had to go right away back to get another because it was unsafe with the spare. I do so; was treated well and was informed not to worry because the tire was damage and I asked about gas because it was an unexpected return and I was told same not to worry. They provided a new agreement with no additional charges and confirmation. EVERYTHING GOING WELL. Come check out time and that's when everything went downhill. The same guy that checked me in attended me. He said, looks like I need charge $200 for the tire & $76 for gas. I asked he review it again that there most be error because that wasn't what was told to me. He asked his co-worker and immediate she has an attitude and without even asking a manager or looking at the account she said I had to pay and that was it. I ask to speak manager and she said he was in a 1 hr lunch. So I start to call the 1-800 number and she starts to call the manager at the same time who refuse to talk to me and told her that it was valid nothing could be done. While I am still on the phone the gentleman process a payment without my authorization. Everyone was in disbelief at that moment! Since they had the information from check in they decided to process it either way. I couldn't believe such horrible customer service and what was done. To make the story short- customer service did take a look at the matter and helped me resolve the issue after 3-5 weeks from check out. The problem this location was awful reviews and service is because it's a franchise and I was informed they so there billing and everything separate. My review is for the location and not the company. I fly all the time every year PR but I will not use Thrifty again. read more

I am not one to give bad reviews to anyone but the lack of professionalism I experienced with Thrifty car rentals team of supervisor (Emmanuel Avila) and the marketing department (Wanda Cepeda), is unbearable. I came to Puerto Rico to do humanitarian relief work after the recent wrath of earthquakes in the south. I spent 43 days helping the people that were in need. I provided tents, mattresses, stoves, solar lights, dog food etc. I even rescued a few pets in need. I was promised a discount from the manager. We spoke a week later he stated if I keep the car longer, I would be able to receive a better discount on top of the one that he supposedly gave me, also told me to call him in a few days to see if the marketing department could do a deal with me to get a greater discount or even the possibility for a partnership. In exchange of the publicity I was providing towards Thrifty by tagging on social media even having a well known BIG company rent more vehicles for the team and featured them in a documentary they were filming in PR. Mr Avila said he will get back to me. I kept calling every week telling him my concern that I still didn't hear from him or marketing. He then told me not to worry and be patient because the system have been down and for the marketing department was down too. To call him next week. I kept reaching out every week, getting the same excuse. I had a incident with the car ( that was very public in more than 400,000 people saw) I needed to swap the car. In that moment I talk to the manager in person. I asked is Ms Cepeda here? Can I could just walk over to the marketing office or talk to Ms Cepeda because she vaguely answered the long email I dedicated time to send with a few vague words. She wrote gave you 25% discount but didn't acknowledge any of the questions I had done an a proper long email. The questions we been talking about for a month now with the excuse of systems down. I wrote her another email and since feb 25! He said not to worry that they're aware of my request and they were going to get back to me and not to worry because they will work with me. Just keep calling and emailing. He would tell her. Fast forward 3 1/2 weeks later I'm still waiting for the email response from times I've tried to reach to them they've never responded. They charged me $1602!!!!! For a car rental for a humanitarian trip and the fake promises they made!!! Even though I told them Enterprise was able to work out a marketing deal, they made me wait and made fake promises that never happened. This is not the right way of doing business!!!! I need you guys to Please contact me ASAP and fix this problem. read more

Customer service was terrible. I did an online registration yet they still wasted 20 minutes of my time filing out the form by hand after standing in line for an hour. There is nothing more frustrating than starting your vacation standing in the airport dealing with absolute stupidity. read more

Alondra y Guzmán were super helpful & efficient. It is a two man window, but they do their best to get you in and out. Very happy with their customer service and overall experience. I used this company last year and had no problems with the counter or vehicle either. Thank you all! read more

This place seems to have had a previous bad rap so I figured it was worth filing a review about my fairly positive experience. The good: 1) A lot of past reviews that I saw complained about the really poor shuttle service. That is no longer an issue because the rental counter, car inventory, and rental car return are now located right within the airport, a short walk across from the baggage claim area. 2) For what it's worth, when I picked up my car, the lines at the Thrifty counter were MUCH shorter than at the major rental agencies like Avis and Enterprise. I don't think that the Thrifty guys are more efficient or anything, they just have a much lower volume of business to deal with. There were two people ahead of me when I got in line. Some of the other agencies had 10-15 people waiting in line. 3) A lot of people have complained about the requirement to show proof that your personal car insurance covers rental car damages. I had read the fine print in advance and gotten an email from my insurance agent. I waved it at the guy at the counter, he nodded and didn't give me any hard sell about adding insurance to the rental. 4) Check-out and check-in process was efficient. Again, I've seen reviews with complaints about Thrifty adding unreasonable charges for non-existent damages or for gassing up a car that was brought back with a full tank - this didn't happen to me. I should say, "yet". I'll be monitoring my credit card activity just in case. The not so good: 1) You basically have no choice but to pay the extra $4.99 a day for the toll road pass. In my case, I used the toll road exactly twice, once to drive to Rincon and on the return trip to the airport. I'm pretty sure that wasn't $35 worth of tolls. 2) The couple ahead of me had reserved their car for 11 am and didn't show up at the rental counter until 3:30 pm. The rental agent said that their reservation had been cancelled because they didn't show up within two hours. He was fairly rude about it, made no effort to locate another car for them. They had to go get into one of the other agencies' long line and hope that they'd get a car. I can imagine that they might have set up the car rental before their flight plans were finalized and arbitrarily picked a somewhat early pick-up time so that they'd be covered no matter what their arrival time. Lesson learned is that if your plans change, take time to amend the reservation, or to call the rental counter and ask them to hold the car for you and not cancel the reservation. read more

Thrifty is the worst car rental on the planet. San Juan thrift is the inner circle of hell. From airport curbside to getting into our car took three hours and endless hassels. First no van for an hour. All other car companies went by multiple times but no Thrifty van. I called Thrifty- no help. Then the van went by but the driver refused to stop. I had to bribe the Dollar van driver to drop us at Thrifty. Then at the office a huge line, few clerks, and every customer took about 20 min to process. Another hour lost. Then outside with you paperwork to have someone find your car. Everyone had to wait another half hour. Then they gave my car and paperwork to another customer. So then they had no car for me. Sorry nothing we can do. Eventually the manager appeared and found us a car. I asked for 50% discount. He gave me $14 off for half a day of vacation lost. And no apology from anyone. This put us into SanJuan rush hour. Another hour lost. Result: I had to negotiate on-lane mountain road at night. Great start to restful vacation. Called Thrifty central office when I got home for additional compensation. Nope - your got your $14 off. That's all your lost half day of vacation is worth. This was 10 times worse than my worst previous car rental experience. read more

Booked online ( totally recommend doing this) and sent husband to get card. Strangely, they give you a hard time when you use your own car insurance. They wanted to put a $650.00 hold on his credit card. I took a cab from the hotel to this place and did it through my credit card. Hold cost... $500.00. Really? I had my insurance fax over what they cover for damages. It still wasn't good enough. We also rented a GPS that needed to be updated because our hotel came up as another location and we had to figure out that the location name was changed. They were sorta mean to my husband but nice to me. Hmmm. The guy who checked over the car was very sweet and pleasant. Not sure what their deal is but they are not consistent with good service. Note: there is a charge that they put on your card for gas. They remove the charge once you bring the car back filled. Gas is EXTREMELY cheap, so fill up like we did. I also advise you too get something a little higher off the ground. Lots of potholes in PR. Bring your GPS from home or use the map on you iPhone. PS: This is the Thrifty in San Juan PR. read more

I made the biggest mistake of not checking the Yelp and booking the car through this location. Our flight arrived at 6:30 AM. We were told that at 7 AM we should have a shuttle waiting outside. By the time we picked up our luggage and headed out, it was already 7:15 AM. No Shuttle. We saw every other major car rental shuttle (Hertz, National, Dollar, etc.) except Thrifty. We waited and waited and waited. Another 90 minutes went by. When we called the Thrifty Customer Support number it was another nightmare. I called them at 7:30 AM. The customer service rep kept arguing with me that its 6:30 AM in Puerto Rico therefore the location is not open. I was furious. I was looking at the giant clock at the airport. I had already adjusted the time on my watch. My cell phone had automatically adjusted the time and location. My GPS had synced to the local time. When I asked her where is she located, she wouldnt tell me however being a traveler and being very good at figuring out accents- my guess was Philippines. I said, "Maam, you need to do your research. Puerto Rico is not EST its in the Atlantic time zone". She said, "Sir you are wrong, PR is in the EST". I just didnt know what to do with this lady. I hung up. I got the number to the local office and when called, it kept going to the voicemail with no answers. It took 2 hours before someone showed up. The guy had no common decency to apologize. We found out that there was another family waiting for 3+ hours although they were told they will be picked up by 7 AM. When we arrived at the location it was chaotic. Again no apologies for delays and everyone working the counter had a chip on his shoulder. We were so tired and drained (like other passengers and customers) that we didnt want to create a scene. We wanted our car and we wanted to get on the road. Overall, horrible experience renting from them. Meanwhile, all the other car rental companies drove by us at least 10 times and were even nice enough to stop and check on us. We were so ready to drop this reservation with Thrifty and go with the other rental company however it was a "sold out" weekend at most locations. Please save yourself some headache, ignorant customer service, long long wait, and horrible staff at the location. This place needs an extreme makeover. Never again. read more

Won't be making this mistake again. Got to the counter and was told that it would be 30 to 45 minutes while they cleaned and gassed up our car. Ok, fair enough, we were willing to wait. An hour went by and we are then told that they have to transfer cars from somewhere else and it would be at least another hour and a half. Ridiculous. Cancelled our reservation, walked over to National, and got a car right away. To be fair, the guy at the Thrifty counter was very nice and apologetic, and it wasn't his fault but that location needs to get their act together. Many other angry and frustrated customers were waiting that night as well. read more

I was forced to add their insurance even though I had my own insurance. After all the charges and fees were added, the totter was over 3 times what I paid when I made the reservation. The employees at the counter need Costumer Service Training. And on top oof the poor service received, I had to wait over 30 minutes for the vehicle. read more

I'm only writing this review to help people that are freaking out about all the terrible reviews. Yes, this place is still terrible and they are incredibly slow with no concern for you making your fight. No, I would never rent from them again. But, we did make ours. They don't open til 6, our flight was at 7:25. One of our friends dropped us off a the airport, we took all his bags for him, then he went back and dropped off the car then went through security with nothing (definitely faster, you have to send all bags through a USDA checkpoint there). Don't bother trying to call them- they will reroute you 4 times, then send to their "24 roadside assistance" line, which can't help you. Don't try to google their location- its wrong. Search for "bebo's bbq" instead (its next door). We actually didn't get gouged with fees either (shockingly). read more

I booked with thrifty through kayak.com for a 10pm rental pickup at the San Juan airport location. I also provided my flight number and arrival time. My flight landed late - which is not my fault. I can't make planes land on time. Rather than landing at 9:50pm, we landed at 10:15. After the 20 minutes it takes to taxi, disembark, and collect luggage - yes, 20min, because I have a broken foot and everything takes longer with me - I waited for the thrifty shuttle for 15 minutes. When it didn't arrive I tried to call the thrifty office, but no one answered and the mailbox was full. I tried to call national, and not only was I not offered an alternate thrifty to get a car from, I was hung up on. I had to spend $60 getting me, my sister, and my brother in law to my friend's house - and also spent my birthday at the San Juan airport rather than at my own party. Then the true indignity. When I arrived at the office the next day they blamed ME for not picking up my reserved car, and tried to charge me an extra $20 to have a car for fewer days. How is it my fault that their company allows rentals to be made when the office isn't open? How is it my fault the plane arrived late? - which honestly is par for the course as I understand it here. How is it my fault I was stranded at the San Juan airport with a broken foot, terrible customer service, and no idea how to proceed because the company I was relying on to provide me a key service decided they didn't want to wait for a paying customer? How is it my fault they closed before completing our order? And especially, how can they justify the gall of charging a customer who has already been through so much EXTRA for their own poor business practices. It would have been simple to make this right. An apology, a discount on a car for our time here, a smile and a happy birthday. Instead I was told - and I quote "we won't do that. What we can do is put you on a shuttle and send you back to the airport", a level of disrespect I would NEVER expect from a national chain, or anyone really. I am so profoundly disappointed with everything I've seen from thrifty San Juan. You should know they're running a terrible company, with dismissive and insulting employees. I try to wait, to give people a chance to make it right, but they've only been making it more wrong. read more

The ONLY downside to a wonderful honeymoon in PR. FIRST the 40+ minute wait after landing at the airport for the shuttle was a sign. The biggest problem was the 500 dollar hold placed on our credit for declining their insurance. We booked online which had no mention of this, we even had our own insurance so beware! read more

Checking in was friendly and didn't take too long. Dropping off was a nightmare and we missed our flight. Please keep in mind there is absolutely nowhere to drop off your car before 6am so early flights are not an option if renting from Thrifty. I was told I should have checked their website to figure that out. $500 lesson learned. read more

Don't book here. I declined their insurance and they required me to show my auto insurance policy. Who goes on vacation and brings their auto policy with them? read more

Bad bad bad customer service, they try to hold my credit account for $800 because I didn't want to put the insurance because I had one already. The people give me the look like we don't want you here. I end up renting my car with Alamo with no problem at all. Avoid this company. Thrifty sucks. read more

Do NOT use this company for car rentals. They are scammers!! I rented a car for a vacation and upon returning it the man continuously walked around my car trying to find something. Finally, he bends down by the exhaust and claims there is a small black mark. He refused to discuss anything with me and sent me inside. Once instead they held my deposit and charged me an additional $100.00. I've called 7 times since I returned the car last week. I've been told by 3-4 different people they will get back to me, there is never a supervisor available or anyone in claims. No one can find the claim in their system. They also told me when I returned the car someone would contact me within 24 hrs with a report of the damage and actual cost. They still have not returned my deposit or provided answers. They are scammers! read more

I was filling my car up at a near by gas station when I mistakenly left the key on while filling up. Upon completion of fueling my cars battery died. I walked up the street to thrifty and asked for a jump start and they did not hesitate to grab one of their rental cars and drive to the gas station and give me a jump start. When I went to tip the gentleman for his help he declined even when I was persistent that he accept my tip for saving my butt. It was very kind of them to help me out! read more

I booked a car for 6 days via CarRentals.com from Thrifty at this location. Car was fine as well as the process of obtaining and returning the car. Staff was fine and location is at the airport. However, I was hit with 93 dollars of "hidden" fees at the time of renting. The toll tag fee, which was 4.99 per day, I can understand. However the rest are just the fees that were already charged when I pre-paid for the rental. Apparently the store is independently-owned. I'm currently in a battle with Thrifty corporate for the extra fees I think renting a car in PR is much different from the states, so beware. It may be advisable to book directly from the company, but expect fees if you book via third party. Good luck. read more

I DONT RECOMMEND this company. I prepaid $450 for a vehicle in the states. when I got to PR i was told that it took 3 days to show in their system. I waited 1 1/2 hours on line. It gets worse....I declined their version of EZ Pass for add'll charge of $7. They declined to tell me the surrounding tolls were mostly EZ Pass only. I waited on "cash" lines, only to be told they had scan & charge the EZ Pass tag already which is glued to the windshield. Upon vehicle return, the only rep at the desk ..Angel Guzman claimed to be the supervisor & threathen me with calling the Police if I didn't leave premises because I questioned the addit'l charges of $500 for EZ Pass penalties. Yes $500. He belittled me as if I'm his child or a pet. The rental agreement is very vague. I was tricked & bamboozled. I'm not from PR & didn't know 99% of the highways were EZpass only & if you go on "cash" lines, they let you thru because they automatically scan & collect toll from your EZpass tag anyway. So I was doomed for penalties from the start. I have contacted my credit card company to dispute the charges. I think they are mostly bogus & trumped up charges by Mr. Guzman. The tolls themselves are $1 or $1.50 and the max I paid per day was $2.50- $3.50. So for 6 day vacation, $500 is THIEVERY & FRAUD. I have complained to Thrifty of this & Mr Guzman's horrible & disgusting treatment of me as a customer. USE ANOTHER rental company. read more

We had a great experience with Thrifty. I have never used Thrifty anywhere but I will after this. This was my sequence of events: 1. Email general service about pick up at one airport and drop off somewhere else and about adding additional drivers 2. Less then 24 hours later I receive a personal email with answers to all of my questions. 3.I find a 5% off coupon to use with my reservation 4. I booked a compact car for the 3 of us for $240 for 10 days that was will all of the charges 5. I got paperwork from my car insurance that says my insurance will cover me in PR 6. We arrive at SJU and flag down the Thrifty van within a min 7. Our driver takes us to the location and we are 1 of 2 people picking up cars, and our hostess helps us 8. She upgraded our car to a full size for free and added a 2nd driver for free (usually 6.99 a day), she gave us a map and answered all of our questions 9. We had no problems with the car at all, it was a little low to the ground for PR and the terrible roads but it was the right size for zipping around the island. 10. We dropped our car at BQN airport ($60 fee to change airports) with no issues at all. It says the office there doesn't open until 10 but the staff was there at 9am ready to help. Overall I would recommend them especially after the horror stories we kept hearing about rental cars in PR. read more

We found out too late that they are open only from 6 am to 11 pm, if your flight arrives or leaves before that - you are on your own. You can drop it off and take a taxi to the airport, or you can park it at the airport parking lot and be charged $75 + parking. I don't think they know what service is all about, the cars are ok, but they do not make it easy for customers. I had a 5:30 am flight and had to take the rental the night before, and take a taxi to the airport from the hotel. read more

The one at the Luis Muñoz Marín International Airport avoid this rental place , I had a reservation for a small sub on December 23 at 10:00pm i was there around 10:15pm because i was waiting for my luggage , when i show up to the counter there were 2 people in front of me the first one got his car the second and me didn't because the guy at the counter said that he closed at 10:00 and basically he didn't care if we wanted to continue with the rentals we had to go back the next day , the guy in front of me left and I ask would you provide me a ride to my place tonight and come back here tomorrow to get the vehicle he said no im closed but another guy continue working with the first customer the other guy wasn't doing anything and he didn't care , I end up going with budget avoid this company I should of known better after seeing all the bad reviews avoid this place bad customer service and experience. read more

You really do have to put a $500 deposit on your credit card for this place, which they don't do in the States! However, I didn't have to do all the extra things like other reviewers as fax my car insurance info, which is absurd. It literally took us 1 hour to stand in line. We got a good 2 week rental deal off of Expedia for $205 yet the guy try to nickel and dime us telling us that our American Express Premium rental insurance was no good and we should get extra insurance for something or other to raise our total to $300. Told them no! The guy even stepped out from behind the counter and took my husband aside [oh, my husband is Puerto Rican and speaks Spanish]. I said "no" 3 times and got the deal. We also declined the $12 a day or something for the Easy Pass since we didn't think we would use the toll roads. Big mistake after I read the one Yelper who had to pay $500 for using the cash tolls in "penalties." It's true. We found ourselves on a toll road just once, and we thought we could just go to the cash toll booth and pay the freaking $1, but the lady said "no" she would not take it and that we should have gone to the C booth since we had a rental car with the EZ pass sticker on the windshield to be scanned by the machine. Anyway, Thrifty told us they would bill us later for a $45 penalty + $3.95 fee + $1 toll. BS, I am waiting for that charge to dispute it with American Express. That's a BS charge. My advice to renters in Puerto Rico is just to pay for the $12 a day for the EZ pass thing or if you know you're not going to drive all over just stay on the local roads and not pay for that crap. It's a lot of headache, but it's true. You cannot simply go to the cash toll booth and pay the dollar toll because they will refuse you! So you'll pay penalties. read more

Not so easy to find but the van back and forth to the airport makes things easy. We paid what I thought was a bit much for our rental. The counter guys where very nice and we rented a brand new jeep. Not five stars do to cost. read more

FRAUD Charge!! Almost a year after I was in Puerto Rico and I'm still disputing a fraudulent charge of $125. They charged me in March when I was actually there and then again in October for no reason! Don't use this company...there are plenty of other car rental places there. read more

It is not a good idea to rent here. Several reasons for that. Their office is far away from the airport. Unlike other major rentals whose shuttles keep going to the airport continuously, they send their shuttle only on demand. And because they are far away, it takes a while to arrive. Their systems are very primitive i.e. very little automation. YouYp need about one hour each for check-in and check-out. Their staff is a bit too relaxed, taking time out for chatting although there is a long line of customers. They can quickly become very rude if you point out this fact to them. read more

if I could give this place zero stars, I would. Right now I am on the phone with Bank of America, disputing the additional $140 they charged my account. First of all, the car was filthy -- stained seats, dirt all over the back and front seats, and when I opened the arm rest in the backseat, a cup full of cookie crumbs fell out. It was also scratched and dented on all four sides. I had to actually argue with the sales associate to put it in the file so I wouldn't be blamed for the damage. He kept telling me "don't worry about that". Returning the car was an absolute nightmare. Despite my giving my flight information to the sales associate when we picked up the car, and letting them know my outgoing flight left at 6:00 am, the place was closed, the gate was locked, and there was nowhere to drop the car when I showed up to return the car at 4:30am. I called the office, it was closed. Called Thrifty's sales office, that too was closed. Finally I called their 24 hour automotive help number and was told that I'd have to leave the car at the airport with the keys locked inside and incur a $75 charge. That is ridiculous. I will never use Thrifty again because of this experience. read more

Booked through Expedia as I have on many occasions in sju. First time with thrifty. Amount due was 50$ more than quoted with no ad-ons or extras. Rep said that these were local taxes because thrifty is a franchise. Expedia agreement clearly states all mandatory fees and taxes are included in rate quote. Thrifty refused to speak to Expedia rep. Made a new reservation through Expedia at Alamo. The rate there was exactly what was quoted. Beware of thrifty!!! read more

If you plan going to a Third World Country like Puerto Rico, where you will probably get hit by a drunk driver (pictured), make sure you don't allow Thrifty's third world staff charge you the whole car to your credit card. That is how stupid they are... read more

This place is pretty bad. Delayed my vacation a good hour or so just to understaffing. All the other rental car places had no lines. Would recommend another company when in Puerto Rico. read more