They don't accept insurance online through Priceline or whatever travel company. (so if anything just make the reservation)...they want you to buy their insurance or (use your own) but yes the online price doesn't match the price when you get there. You think you're getting deal but it ends up being the same price as the more expensive rental companies. Also seat belts got jammed and stopped working the second day I had the car. Lady was nice though. read more

I booked directly through the Payless website because I assumed the estimated total would be reasonably accurate. My reservation showed an estimated total of $169.74, but when I arrived at the counter I was presented with charges totaling approximately $256 before any optional products. I will attach screenshots of both the online reservation and the charges presented at the counter so others can compare them for themselves. This turned into a huge waste of time. I took the airport shuttle to the Payless location expecting to pick up my reserved vehicle, only to find that I either had to pay significantly more than the quoted amount or walk away without a car. I ultimately chose to rent from another company because I no longer felt comfortable with the transaction. I was also told that if I declined the unlimited toll package, I would be charged $50 every time I used a toll road, plus the cost of the toll. However, the information on the company's website states that the administrative fee is $2.95 per toll transaction, plus the toll amount. During the insurance discussion, I was told that they needed to know whether anyone was driving my personal vehicle back home because they would be "transferring" my insurance coverage from my personal vehicle to the rental car. That explanation did not match my understanding of how my personal auto insurance works. Rather than argue, I simply confirmed that no one else was driving my vehicle and declined the optional coverage. I don't mind being offered optional products--that's part of renting a car. My concern is that the online estimated total did not reflect the amount presented at pickup, and I received explanations that conflicted with the company's own published policies. Based on my experience, I would recommend that anyone renting here carefully review every charge before signing. read more

Everything, It was amazing the easiest experience. I'm 21, so the fee and the toll fee were expected. I genuinely think the price was really fair. It was a really nice hybrid Hyundai, very smooth and very gas efficient. I genuinely couldn't have asked for a better price and better car. I had a great time. I highly recommend payless. I read the other reviews and i'm not to sure what they are on. I had no issues. read more

I went to get my car and he said it was going to be $200 MORE THAN I was quoted because if fees.Then he said it would be $6.50 per day for toll device for express, whether we use the tolls or not. I said I was going to talk to my boyfriend and when I came back he said that car was not available and it will cost me $3.00 a day more and at the end of my rental was $150 more. Theses people are Liers ,chiefs and greedy. Somebody in the government should regulate this industry for the sake of tourism. Don't recommend. read more

Absolutely unacceptable experience with Payless Car Rental in Puerto Rico. I booked through Expedia for $467.52. At pickup, I agreed to an $83 toll pass, which should have brought my total to about $550. Instead, I was charged $717 -- over $160 more than expected with no clear explanation. The staff immediately blamed Expedia, claiming they don't include taxes and fees, which is misleading and not consistent with my many past rentals through Expedia with other companies. I had no choice but to accept the inflated price since I had no backup reservation. It got worse when I extended my rental. I was quoted $376.21 for 6 days and explicitly told I would be prorated if I returned the car early. I returned the car more than 33 hours early and was only refunded $29 -- far less than even one day's rental. When I questioned this, the manager claimed I was on a "weekly rate" and therefore not entitled to any rental refund -- something that was never disclosed when I extended the rental. This directly contradicts what I was told over the phone. This feels like deceptive pricing and bait-and-switch tactics. Between the hidden fees, misleading information, and refusal to honor what was promised, this location operates in a way that takes advantage of customers. I strongly recommend avoiding this Payless location and renting from a more transparent and reputable company instead. read more

The worst experience please don't rent from this place.the flight was delayed the place was closed and the day they cancelled my reservation living me with no vehicle in Puerto Rico read more

DO NOT RENT FROM THIS CAR RENTAL!!! I'd been a customer from this location for many years and seem the deterioration of this place. One day and with no explanation they did not want to rent me anymore. Seems that because the discounted prices on Priceline were too low and they made an excuse that my account was blocked. I called their headquarters and they confirmed this explanation was not real. I spoke to their manager Alma Tora and she was extremely rude and agitated. I felt discriminated by this people as they gave me no explanation. read more

I don't recommend The office I went to in Puerto Rico. They did not honor the price I was quoted through a vacation package with CheapTickets.com. I ended up paying over 5 times the amount I was quoted. I had no choice. Then, they don't tell you that they close at 5pm!!! Very unprofessional. I would never rent from them again. read more

They are charging a pra fee thatbthey don't disclose when you book a reservation. When you arrive they say it's a airport tax but when you call payless they don't know what is that fee. Be careful when you book so they don't take advantage of you. read more

We rented from Payless Car Rental and the whole experience was shady from the start. The guy at the front desk was smirking while taking our card info, and that same night we got charged by another car place down the road from them -- for a rental under my husband's first name but a different last name. Clearly, these scammers thought they were slick. (We disputed the charge, reported it, and got our money back -- nice try!) On top of that, they charged us $25 for gas even though we filled the tank and even have a video of their own worker saying we would've only been charged $5-10 tops for the gas used to get there from the gas station we filled at . They also never answer their phone -- and if they do, they'll put you on hold for 10 minutes and then hang up. Total scam behavior. THEY ARE SCAMMERS. DO NOT RENT HERE. We're reporting them to the Department of Consumer Affairs in Puerto Rico because this business needs to be investigated. We will report literally everything can only imagine how many families they have scammed or elderly people ! read more

This company will scam tourists... Plain and Simple. Take the negative reviews to heart, because they are all true. Please take the negative reviews to heart. Here are some points from my experience: 1) If you book online they will lie to you saying that can't accept protection policies booked through other agencies (Priceline for me), that you have to buy their protection plan (about 3x as much) and it is not optional. Their own corporate office debunked this.. the policy is optional and insurance purchased online can be honored 2) they will have hidden fees in their rental agreement that they don't explain are optional to get top dollar out of you (airport fees, roadside assistance etc) 3) maybe it was Giancarlo specifically, but they will not explain their damage protection is deductible based and in addition to paying the already outrageous daily price for their insurance you also have to pay into the deductible if something does happen (another car scuffs you in a parking lot etc) yeah that definitely wasn't explained, so they'll get you on that. Giancarlo purposely manipulated how he explains the policy, I can promise "deductible" was never once mentioned (but the bill afterwards will say it was) 4) This is the big one ..they'll try to "add" damages after you leave, after you signed off on the inspection, and they'll forge your electronic signature into a document you didn't sign. Happened to me. 13 minutes after I left the premises. Kinda hard to sign something when I'm not there. That's called Electronic Signature Fraud kids... That is a crime. I had one scuff pointed out to me in the very through inspection, and that was the only damage I was asked to sign off on. Imagine my surprise when I got an email 30 mins after I left with several photos of "damages" that they are trying to bill me $500 for, with an electronic signature to a statement that I accept all responsibility for damages after the inspection...."signed" 13 minutes after I had checked out and left the premises. These guys are crooks.. Plain and simple. Scammers... Plain and simple. Please please please....book directly with a reputable company (Budget, Avis, etc) do not rent from these local con artists. They will see you as a tourist and try to scam everything they can out of you. Stay away from this place read more

I was charged way more than was stated on my reservation plus charged extra $800.00 deductible for a small scratch done to the bumper. I ended up paying $2,000.00 plus even when I returned the car a week early. I recommend you review the invoice very closely and don't trust everything they say. read more

Look for the shuttle bus that has the sun with sunglasses on. I booked the car on Priceline 3 days. Make sure that you have declarations page from your car insurance. They asked for that. We paid $146 included tax fee with toll road but have to upgrade to a bigger SUV for another $100 read more

Payless Car Rental - Look for the Sun shuttle bus. - Car Rental Near Me - Carolina, Puerto Rico

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They would not accept the insurance I purchased online. The rental cost me double from my original quoted reservation. I have filed a complaint w HQ but have yet to hear anything from them. read more

Great customer service, however they do not tell you all of the fees upfront when you reserve online

They open at 5AM, If you have a flight before 5am like it did . You have to wait till they open , I called and they told me that you cannot drop off car early . They don't have a key drop box . Also they do not take 3Rd party Apps insurance. You need local insurance. Priceline will charge you anyways. I paid an additional $80 for insurance and $40 Fir tolls. Rent at airport. read more

This franchise location is a complete scam. After talking with Payless corporate their insurance is optional. We have our normal Allstate coverage and purchased more travel insurance to be safe. After arriving we were intentionally deceived by the sales rep stating they wouldn't accept either insurance coverage and then threatened us to be stuck there with no vehicle unless I purchased their insurance. I reluctantly agreed so my wife and I wouldn't be stranded. The sales rep again lied stating the lowest insurance costs us $151.99 which was 3x the original price we originally paid. I only learned of this scam after I got back stateside and had the ability to further investigate their claims. I just received an email from the manager Alma Toro stating he has audio and video recording of what transpired. Convenient how he pointed out me signing the rental agreement without the context of my ignorance in assuming they were acting on good faith in their business practice. They were intentionally deceitful in upselling me unneeded coverage (again we were already twice insured) at a higher coverage costs in which the rep told me that was the cheapest coverage available. Basically if you like to waste money, be lied to, and have no accountability on who you do business with they're great. But should you want an honest service avoid this franchise scam read more

The service is above and beyond. The guys saved us so much money buying the toll tag. We were told not to buy but so worth it. We had so much more fun out of San Juan. The service we got from them was great we had a late arrival and lost our other rental due to arriving late but Payless said come on we got you. Really took care of me and my family would strongly recommend them over any other at the air port. Thank you Payless you have earned all of our business. read more

Scam. They quote you a low price then when you get there they try to hold $750 on your cc for insurance. When you say no they try to sell you $500 insurance. They are so far from everything Lyfts and Ubers don't want to come pick you up. I had to walk a ways to get picked up. read more

Was quoted 75 for a week online - in person it changed to 345 Absolutely dirty business plan. Show the correct price online Do not think you are getting a deal because simply, you are not. read more

THE WORST!!!! Never Again!!!!! This location is offsite of the airport so you have to take a shuttle. The guy driving the shuttle was rude to everyone. Once you get to Payless, you have to wait in a long ass line that moves very, very slowly. Then...once you get your paperwork to get your car you proceed to go outside where you wait another hour or more. All the employees act like they give no f*cks about anything especially you and your time. THE ABSOLUTE WORST EXPERIENCE RENTING A CAR I'VE HAD ANYWHERE INCLUDING 3RD WORLD COUNTRIES. DONT RENT FROM HERE. You've been warned. Also, it may seem cheaper online to go with this company over bigger companies like Hertz and Avis but by the time you get your total bill, it comes out to be the same or more. Don't be fooled. read more

Hubby booked them through Expedia. All I have to say is beware of small companies like these because they make their own rules to increase prices since they know your usually know your stuck with it. E.g. they told us they didn't take the insurance through Expedia, which I don't understand why it's allowed to be sold to consumers then? Not the first time in this rodeo though just another bump in the vacay time. read more

Payless Car Rental - Buyer beware - Car Rental Near Me - Carolina, Puerto Rico

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i would never rent for the company again from one price i got online it double,i waited a long time to get the car they gave it to me with gas,the car squeezed all the time and the brakes in my life got a car like that worst rental company read more

Would give negative stars if I could. Booked through delta vacations at 251. Dropped off car and was charged 646 because of "contract" This place is scam they will scam you read more

stay away! the knew the price was too good to be true ! it went from $111.45 to $320 & $1,000 deposit and they are so rude they don't care and they ask for insurance paper work that others don't ask for so that they can try to rape you with their insurance prices ! i went next door to the other car rental and they got me the car at an ok price but still kinda high ! next time i'll pay the regular high price from a good reputable car rental ! read more

Do not rent from them I promise you will be sorry they pull fraudulent activities they don't honor their insurance policy they will find reasons to over charge not to mention they don't open til 5 am so if your flights early your screwed if I could put a zero rating I would like others have said in the reviews this place is a scam and will scam you the Expedia quote 34 for the week 4 dollars a day they ended up charging us $803 read more

I reserved a car for 5 days @ at 17$ a day on Expedia. total came 67$ I understand there's a deposit they charge and they it back if wrong with the car. By the time I was done with them, I was charged a total of $521 and that was including the deposit, all I got back was the $200 deposit. They all kinds of charges and extras. It is ridiculous because the price you're offered online by the time you get there you end in the pain Triple if not more I asked for basic insurance the girl was too busy talking so she gave me full coverage insurance, which was another high charge. So I was very disappointed with the service. read more

It was surprisingly painless and pleasant. I would recommend them to any one. We had to take a shutter but it was a no big deal, we saved. read more

DO NOT RENT THROUGH EXPEDIA FOR PAYLESS! Expedia's price was $406.88. When I arrived they told me the total was $715.10. If possible rent from National, Enterprise or Alamo. They may seem like higher prices but at least they don't have hidden charges like these smaller places that make you think you're getting a good deal. To top it off they even tried to give us a smaller car than we rented and charge a $200 hold on your car. Rent elsewhere! read more

Payless Car Rental - Car Rental Near Me - Carolina, Puerto Rico

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Hello Alma T. I rented a car on Orbitz, for Dec.2 to Dec. 10th. Looking at the reviews here I am concerned about your customer service. I tried to call (787) 625-8880 3 times got a recording then it went busy and disconnected? I will check back here periodically to see if you have responded. Thank you, Jeff read more

The customer service was attentive but car waa sirty and tires were extremely worn. Very dangerous to drive like that.

This is the cheapest rental I've found on the island yet. It's a bit of a hassle to get there and takes time to get your car. They video record the car of damages before they let you roll out with it. Bring proof of insurance. Take the shuttle with the sun logo on it to get here. Otherwise a steal for a rental. read more

This is one of the lowest prices you will get for a rental anywhere; US. We got a brand new Nissan SUV for just over a $100, and paid toll pass for another $75 or so. I don't think that was really necessary, but used the heck out of it within a week. El Yuenque, beaches, Old San Juan, etc. The downside, was having to flag down the shuttle van. We just missed him after landing and he left right after we got to sidewalk. The next van parked very far, I had to walk and get him to pick up my wife and daughter 1/4 mile away. The last thing I will say is, close your eyes when they are transporting you to the rental place from airport, they drive like madmen. And the radio is constantly squalking asking for the drivers status from the office. So he's rushing and edging bumpers to merge onto freeways. I fit right it in as a driver lol. If you yield at stop signs, and don't use turn signals, this place is for you, ha. read more

I would 100% rent here again. The workers were polite and quick to get us into a brand new 2024 Chevy trailblazer. The problems most people have come primarily from the booking sites and not this agency. We had a great experience and here's how to make that happen: (details below) -Print a copy of your own insurance policy and bring it with you. Then use a credit card w/ car coverage for the deposit (I used CapitolOne Quicksilver). They happily accepted those and didn't even ask if I wanted to buy their policy. -Be ready for your final bill to be more than the booking site claims. There are extra local taxes and you'll want to buy their toll pass for a few dollars a day so you don't have to stop at every booth. Priceline said a subcompact suv would be $128 for 4 days. The final bill was $212. But that was still only $56 a day for a brand new 2024 Chevy trailblazer with unlimited mileage and all tolls covered, which is a great deal. A few more details: -the insurance problem doesn't come from Payless, it comes from the fact that rentalcoverage and Priceline continue to sell policies despite being informed that Payless won't accept that policy. And honestly, you should probably be glad they won't- rentalcoverage requires that the driver pay for all damages and then submit a claim for reimbursement. Most people don't just have $25k on hand, but most people do get that insurance companies won't want to cover all of that. So both the company and renter get put in a bad spot. -Priceline understates the price when they could easily provide a detailed breakdown of specific costs that one might have added on to the bill. To me, the difference between quoted and paid price is mostly on them. -You might have to wait a little time for a shuttle but they ran frequently for both my pickup and drop off, so totally worth it. read more

Wish I checked Yelp before booking on Expedia. Just like others have complained, as soon as you get to the counter, you get hit with "required" insurances and fees...total was more than double my original booking. The hidden fees cost more than my actual car rental. They also let you know that if you cancel and decide to rent somewhere else, you will not be reimbursed. Expedia was also no help, and would not fight for me, give credit, etc. Find another rental car company in Puerto Rico. read more

Tried to rent a car today via Priceline and my experience was absolutely awful. The price that I was told was $74 which granted not including the tolls pass. The toll pass was 5.99 a day yet somehow it was $150 plus $100 for insurance. So what was a $74 rental ended up being a $250 rental. I provided my insurance which is full coverage and they still forced me to get their insurance because according to the although Puerto Rico part of the United States it's not a territory. read more

This place is sucks they took me my deposit and still haven't get it and Is more than what I pay for my rental car I more than 3 weeks and still no response and I call the number and is out off service this is a type of scam. I don't really recommend this place to have this type of issue. read more

I've rented from many different places in the San Juan area but I'd say for the value, Payless in Isla Verde at the Verdanza Hotel is my favorite. Ask for Jennifer and you will receive 5 star service. read more

Buyer Beware of extra fees! I booked two car rentals on Expedia for 5 days in Puerto Rico. The price quoted on Expedia excluded taxes and fees but provided an estimated total of $216. Actual total price charged was $530. Payless does not honor the insurance purchased through Expedia, so don't bother. I didnt buy the Expedia policy because I expected to use my existing insurance coverage but Payless told another customer that they would not honor his policy purchased through Expedia. If renting multiple vehicles with your spouse, and you have a joint insurance policy, Payless only accepts your policy for one vehicle. Customers have to purchase insurance through Payless for the 2nd vehicle at $40/day. I was required to pay for the express toll pass (daily fee) even though i did not pass through any tolls during my stay. read more

The car we rented was extremely dirty, they even put water in lieu of windshield wiper fluid. Like other reviewers, they added their insurance without asking if we even needed it. I almost had to argue with the agent when explaining we have more than adequate car insurance plus our credit card insurance. The agent was rude and condescending. Like other individuals, I was quoted 215 on Expedia, but almost 700 when in person. They add their insurance and hidden fees. Do not rent with this company. I learned my lesson! read more