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    Took an hour just to get to through the line. The customer service lady was great but the guys in the garage servicing the cars are very rude and unprofessional. Car WAS NOT READY, IT STUNK, had damage to it, and had to wait and additional hour just for it to get cleaned. I DO NOT RECOMMEND! DO NOT BOOK WITH THEM!

    Luis T.

    Car was dirty, stained and the price exorbitant. I've rented with Avis for many years and can't believe that this car hasn't been decommissioned. The blue Nissan Verse they tried to put me in before the Corolla was even worse, bad brakes, crashed, moldings missing.

    Mechanical issue / Check engine light

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    4 months ago

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    2 months ago

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    18 days ago

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    1 month ago

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    7 months ago

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    4 months ago

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    1 month ago

    Roaches still in car even after requesting a second one, probably the worst car service on the island

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    5 months ago

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    2 months ago

    Don't.... just don't. Zero if I could. 3 hour wait.... and yes, they don't care. This 85 character minimum is stupid.

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    11 months ago

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    2 months ago

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    3 months ago

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    5 months ago

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    1 year ago

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    1 year ago

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    7 months ago

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    4 months ago

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    5 months ago

    The slowest, most disorganized rental car experience of my life. Plan for an extra 45 min to 2 hours.

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    10 months ago

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    1 year ago

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    11 months ago

    Faster checkin and better customer service. Lines for checkin were way longer than other car rentals.

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    1 year ago

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    8 months ago

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    11 months ago

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    1 year ago

    The car was nice but it had a cockroach infestation, which we didn't notice until on the road. Then no one answers the phone.

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    1 year ago

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    1 year ago

    Worst service ever. Do not rent here. Cars not ready on time and hours of wait. 0 stars!!!

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    1 year ago

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    2 years ago

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    10 months ago

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    4 years ago

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    Page 1 of 4

    Avis Reviews in Other Languages

    Review Highlights - Avis

    Angel was accommodating, he even asked if I was a member at Costco to apply a DISCOUNT without me even asking!

    Mentioned in 2 reviews

    Read more highlights

    Alamo Rent A Car - It's the back of my drivers liscence , top is original and bottom is a copy they gave me when I had it renew .

    Alamo Rent A Car

    4.2(205 reviews)
    0.7 km

    I went off the plane in San Juan got my bag and walked into the car rental place across the street…read morefrom the Arrivals area and was greeted by a really nice guy (I think his name was Oscar?) who checked me in in about 3 minutes and called over another super nice kid who took me into the garage and pointed at a row of cars and said "pick one of these." A row of pristine clean cars. I picked one, got in it and left. When I returned it I pulled up and another super nice guy looked at my papers and said "you owe zero dollars have a nice flight." And I went on my way. THANK YOU ALAMO !! I will always use Alamo anywhere now, I've never had such great and easy service in such a long time.

    I made and paid for a car reservation for my mom and when she got there they said she couldn't get…read moreher vehicle because the credit card that paid in advance for the reservation wasn't in her name. Which doesn't make any sense if she was the driver and they had everything else in her name she even offered to put her card on file even though I paid for everything and extra insurance when I asked to talk to the manager she said she would cancel the reservation but couldn't give me a refund??? That I had to call customer service which is on central time so closed and then hung up on me when I said that wasn't happy with the idea that she's canceling my reservation but not giving me a refund or recipe for the cancellation. So NO I would not recommend Alamo because clearly they will take your money but not guarantee your reservation or refund.

    Photos
    Alamo Rent A Car - Front of my drivers liscence , the bottom one is a copy they gave me when I renew it .

    Front of my drivers liscence , the bottom one is a copy they gave me when I renew it .

    Alamo Rent A Car
    Alamo Rent A Car

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    Black Tie Car Rental - Grand Wagoneer Serie 3 Black www.carrentalpuertorico.com

    Black Tie Car Rental

    4.6(11 reviews)
    0.8 km
    Locally owned & operated
    24/7 Availability

    I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

    "Black Tie Car Rental made our Puerto Rico trip so easy. The communication was excellent, the van…read morewas spotless and exactly as described, and curbside pickup and drop‑off at SJU saved us a ton of time. Friendly, professional service from start to finish - I would absolutely rent from them again

    Photos
    Black Tie Car Rental - Audi Q7 available at www.blacktiecarrental.com

    Audi Q7 available at www.blacktiecarrental.com

    Black Tie Car Rental - Grand Wagoneer Obsidian, available for rent at www.blacktiecarrental.com

    Grand Wagoneer Obsidian, available for rent at www.blacktiecarrental.com

    Black Tie Car Rental - 2024 Oddysey Sport available for rent on www.blacktiecarrental.com

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    2024 Oddysey Sport available for rent on www.blacktiecarrental.com

    Avis - carrental - Updated May 2026

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